10

BBC lacks public evasion targets, prioritising internal revenue goals and customer service incentives.

Conclusion
The BBC did not set an evasion target for 2024–25, and we asked whether there were any internal targets that had not been publicly disclosed.16 The BBC told us that it had clear internal revenue targets and a target for licences in force, which the executive team and the BBC Board monitored monthly. It explained that although it had metrics for “no licence needed”, it did not have a target for declarations as these are driven by customer behaviour.17 The BBC also stated that prosecution volumes were not a metric of success and that Capita the BBC’s main 10 Television Licence Fee Trust Statement for the Year Ending 31 March 2025, 15 July 2025, HC 1182, p. 27 11 Qq 19, 20 12 Qq 29-31 13 Q 14 14 Q 16 15 Qq 15, 35 16 Q 10; Television Licence Fee Trust Statement for the Year Ending 31 March 2025, 15 July 2025, HC 1182, p. 10 17 Qq 10, 11 8 contractor for TV licencing was not incentivised on revenue, prosecutions, or sales, with the focus instead on customer-service monitored through service-level agreements (SLAs).18 Opportunities for digitising the licence fee
Government Response

A response document is linked to this report, dated 19 January 2026. Response attribution to this conclusion has not been verified. Read the response document.

Addressee Bodies
HM Treasury
Timeline
Recommendation age 0.8 yr
Report published 21 Nov 2025