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The Department will provide support to all other potential exporters mainly through its website services.33...

Conclusion
The Department will provide support to all other potential exporters mainly through its website services.33 However, the National Audit Office reported that businesses have low satisfaction with the Department’s digital services (under half of the Department’s clients reported that services to help them identify export opportunities were good at meeting their needs). In addition, use of these services is declining (registrations have dropped from 816 per month in 2018, to 450 per month in 2019, although the Department noted that businesses can use its services without registering).34 Small businesses with fewer staff may not be able to afford the time they need to use the Department’s website to identify the right opportunities, and that smaller exporters often receive little follow-up once they have registered with the website.35
Government Response
Not Addressed
HM Government Not Addressed
4.1 The government agrees with this recommendation. Target implementation date: September 2021 4.2 The department will continue to help small and medium-sized enterprises (SMEs) export including through the recently launched £38 million Internationalisation Fund and through seeking to include SME chapters in all free trade agreements (FTAs). 4.3 With regard to the Committee’s points, subject to business planning, the department will: • explore the merits of accreditation as part of improvements to the International Trade Adviser service. DIT has recently launched a new small business Export Academy in the Northern Powerhouse, Midlands Engine and South West which will deliver a series of activities to build the exporting capabilities of smaller companies. • continue to build upon DIT’s digital offer for both businesses new to exporting and more experienced traders. The continued iteration of services will increase the quality of support the department provides at scale, providing relevant content, data, and digital services to users. The department has also released ‘Check how to export goods’ which provides UK goods exporters with product and country-specific information such as duties and customs procedures for most countries. • continue to promote the ‘report a trade barrier’ service amongst SMEs and wider industry so that businesses of all sizes are able to report barriers that are preventing them from trading. We intend to make information available shortly on gov.uk about existing and resolved barriers to trading and investing abroad. This will support UK businesses to check trade barriers which may affect them, and to see where barriers have been resolved to inform their understanding of new potential opportunities.
Addressee Bodies
HM Treasury
Timeline
Recommendation age 5.6 yrs
Report published 28 Oct 2020