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The Department told us that it has high hopes for its modernisation and transformation projects.

Conclusion
The Department told us that it has high hopes for its modernisation and transformation projects. However, the NAO reported that the Department agrees funding for its transformation projects on an annual basis, and their longer-term development is therefore uncertain.64 We heard that e-visas and the introduction of its Atlas programme would provide a better grip on an individual’s immigration data. The Department claimed that Atlas would ensure that it held correct and up-to-date data on immigration cases and make these more accessible for any necessary checks.65 It told us its Business Rules programme would ensure that caseworkers were taking the right actions and improve efficiency.66 However, there have been longstanding concerns about the Department’s systems and data and numerous projects where the importance of good quality data in ensuring the effectiveness of systems was overlooked.67 We also heard that the Department hoped more automated services would allow its immigration enforcement activities to focus more on the most complex cases.68 60 Qq 71–73, 107–108 61 Qq 5–7 62 HC Committee of Public Accounts, Windrush generation and the Home Office, Eighty-second report of session 2017–19, HC 1518, 6 March 2019, p.5 63 Qq 7–8 64 C&AG’s Report, para 1.18 65 Qq 7, 8 66 Q 78 67 Q 64; HC Committee of Public Accounts, Challenges in using data across government, One hundred and eighteenth report of session 2017–19, HC 2492, 25 September 2019, p.12; HC Committee of Public Accounts, Fourth annual report of the Chair of the Committee of Public Accounts, Third special report of session 2017–19, HC2370, 27 June 2019, p.13 68 Q 104 Immigration enforcement 17
Government Response

A response document is linked to this report, dated 18 November 2020. Response attribution to this conclusion has not been verified. Read the response document.

Addressee Bodies
HM Treasury
Timeline
Recommendation age 6.0 yrs
Report published 18 Sep 2020