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Set out plan for remaining pension members affected by Remedy, including communication timeline

Recommendation
More than half of members who are drawing their pension and affected by Remedy are facing unacceptable waits until as late as 2027 to have their pension options set out for them. Applying remedies to members requires MyCSP to send Remedial Service Statements (RSSs) to affected members, presenting them with their two pensions options. As of 26 March 2025, MyCSP had issued RSSs for 58,000 members who are drawing their 2 pension (44% of those affected), above the target of 43% that the Cabinet Office set. Data from July 2025 shows that there are still 53% of affected members who are currently drawing their pension, who are yet to receive their RSSs and have their choices processed. The Cabinet Office has stated that it is aiming to reach all members by 2027 but does not yet have a plan to deal with the remaining members and has not chosen a supplier to carry out the work. As the Remedy programme started in 2021, this means the Cabinet Office is planning on leaving some members waiting for up to six years before receiving the information they need about their pension entitlement. recommendation The Cabinet Office should set out in its Treasury Minute response its plan for dealing with the remaining members who are drawing their pension and affected by Remedy. That plan should include how it intends to communicate to members when they can expect to receive information allowing them to make their choices.
Government Response

A response document is linked to this report, dated 19 January 2026. Response attribution to this recommendation has not been verified. Read the response document.

Addressee Bodies
HM Treasury
Timeline
Recommendation age 0.9 yr
Report published 24 Oct 2025