The Cabinet Office’s difficulties managing the contract are particularly evident when transitioning from one supplier to another. This is the second time the Public Accounts Committee has seen the Cabinet Office fail to manage the successful transition from one administrator of the Scheme to another without a drop in performance levels during that period. MyCSP’s 27 C&AG’s Report, para 3.9 28 C&AG’s Report, paras 1.5 and 1.15 29 Qq 68 30 Q 69-70 10 poor customer service record over the last two years mirrors the same drop off that occurred when Capita was handing elements of the Scheme administration over to MyCSP in 2014.31