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Cabinet Office preparing contingencies for Capita's IT readiness, awaiting September 'go/no-go' decision

Conclusion
We checked with the Cabinet Office what contingency plans it had should Capita’s IT systems not be ready on the transition date. The Cabinet Office asserted that it had several plans, including a more gradual roll-out of the Capita technology, and other options which are commercially sensitive, which it agreed to share with the Committee confidentially.50 It also stated that in the worst-case scenario it plans to continue as it is today.51 However, currently there is no agreement with MyCSP to keep its digital systems in place. The Cabinet Office stated that it was undergoing a reset plan over the summer with the intention of then making a “go/no-go” decision in September on whether to continue or not 45 Q 72 46 C&AG’s Report, para 3.6 47 C&AG’s Report, para 3.7 48 CSP0003 49 Q 72 50 Q 74 51 Q 76 13 with the transition as planned.52 It has since written to the Committee to provide an update on progress made to produce a new delivery plan for the transition, which it says is due to be completed in mid-August 2025, and to elaborate on how it is ensuring that Capita implement IT improvements, and how it intends to monitor improvements.53 Market of suppliers
Government Response

A response document is linked to this report, dated 19 January 2026. Response attribution to this conclusion has not been verified. Read the response document.

Addressee Bodies
HM Treasury
Timeline
Recommendation age 0.9 yr
Report published 24 Oct 2025