Government needs to know that its services can adapt to peaks and troughs in demand and still meet user expectations. It is important to have the resilience to meet expected variations in demand as well as to respond to unexpected changes in demand. If organisations do not have this capability, service users experience delays and backlogs, often with significant consequences for them.49 The ODP is responsible for the Surge and Rapid Response Team (SRRT), a flexible workforce which departments can use to help them deal with demand. In 2024, this team supported 75 deployments across government.50