The ODP told us that the seasonality in demand in some departments meant that they would be repeatedly using SRRT.56 We asked about whether departments were in fact using SRRT as a “get-out” clause, building it into their capability plans, rather than becoming more agile at dealing with their own demand. The ODP acknowledged that departments should be better at dealing with peaks and troughs in demand and described a number of ways this could be done, such as by trying to reduce fluctuations, building in more flexibility internally, or using automation. The ODP said that using the SRRT should therefore be a last resort, but that sharing resource in this way was still an effective and good value way of meeting the demand.57 54 Qq 19, 23-24 55 Qq 16, 19, 22, 24 56 Q 22 57 Qq 26-28 15