17

HMRC has a goal to modernise its IT infrastructure by 2030.

Conclusion
HMRC has a goal to modernise its IT infrastructure by 2030. At Spending Review 2025, it received an additional £1.6 billion from 2026–27 to 2028–29 to achieve this. Through this investment, HMRC aims to migrate legacy data stores to a single repository, develop a unique customer record to provide a consolidated view of the data HMRC holds on a taxpayer, and move to a new case management system. The large business directorate has laid out high- level aspirations on how it will make use of these new systems. For example, it aims to improve its early identification of new risks; enhance its use of 25 Qq 62, 65; C&AG’s Report, para 16 and 2.25, Figure 9 26 Qq 62-63 27 Qq 64-65 11 analytical tools and AI to improve risk assessment; and identify and use new data sources. HMRC is currently developing detailed plans of how exactly it will implement these improvements.28
Addressee Bodies
HM Treasury
Timeline
Recommendation age 0.1 yrs
Report published 10 Jul 2026