19

HMRC explained its IT transformation is in its early stages.

Conclusion
HMRC explained its IT transformation is in its early stages. It said it reviews its portfolio of programmes every month against milestones, deliverables and benefit forecasts. HMRC said that it is on track to hit the high-level milestones it has set itself across its top 20 programmes. HMRC told us that this transformation is highly ambitious, high risk, very complex, and has a lot of dependencies. It thinks delivery is feasible but recognises that there are significant challenges to contend with.30 28 C&AG’s Report, para 2.12 and 2.13 29 Qq 73-75 30 Qq 76-77 12 2 Tackling non-compliance Tax disputes
Addressee Bodies
HM Treasury
Timeline
Recommendation age 0.1 yrs
Report published 10 Jul 2026