In its White Paper responding to the Independent Water Commission review of the water sector chaired by Sir John Cunliffe, the Department for Environment, Food and Rural Affairs (Defra) has committed to establishing an independent ombudsman.81 In written correspondence, Ofwat told us that Defra is currently consulting on establishing a statutory water ombudsman, to support customers with complaints as part of wider reforms to the water sector.82 Statutory consumer representation in broadband