We were concerned about the potential for further delay of settlements if letters which had not yet received a reply were not being followed up. We therefore asked the Department whether any chasing up of letters had occurred where no response had been received.19 The Department explained that it did not believe the Post Office had sent any chaser letters to those who have not yet applied for the HSS. For the HCRS, which the Department administers, the Department was concerned that individuals receiving letters would feel harassed if they had a series of letters asking 12 Q 7; Correspondence from Department for Business and Trade, 2 May 2025 13 Q 1 14 Q 8 15 Department for Business and Trade, Post Office Horizon financial redress data as of 31 March 2025, May 2025 16 Q 1 17 DBT ARA 2023–24, pp 108-110 18 Qq 2, 11 19 Qq 4-9 10 the same thing.20 The Department however agreed to consult the Horizon Compensation Advisory Board on the suggestion that follow-up letters should be sent to potential Horizon Shortfall Scheme applicants who have not yet applied for redress.21 The Department also told us that there is no closure date set for HSS as letters were still being issued.22 Management of the Overturned Convictions Scheme