15

Complexity may delay claims from 25 individuals until 2026 despite interim payments.

Conclusion
The Department told us it is possible that claims may not be received for the remaining 25 eligible individuals until into 2026 due to the complexity of their cases. The Department hopes however that these 25 individuals will feel more comfortable in engaging in the process once it is no longer 20 Q 8 21 Correspondence from Department for Business and Trade, 2 May 2025 22 Q 10 23 HC 341 Post Office and Horizon scandal redress: Unfinished business, 1 January 2025; HC 778 Post Office Horizon scandal redress: Unfinished business: Government response, 25 March 2025 24 Qq 16, 20 25 Post Office and Horizon scandal redress: Unfinished business 26 DBT, Post Office Horizon financial redress data as of 31 March 2025, May 2025 11 managed by the Post Office.27 The Department told us that these individuals have received an interim payment of £200,000, with a further £250,000 payment to be made on receipt of a claim.28 Financial sustainability of the Post Office
Government Response

A response document is linked to this report, dated 18 September 2025. Response attribution to this conclusion has not been verified. Read the response document.

Addressee Bodies
HM Treasury
Timeline
Recommendation age 1.2 yr
Report published 25 Jun 2025