5
Over £4 billion in benefit underpayments in 2023-24 increases financial hardship risks.
Conclusion
Benefit claimants received over £4 billion less than they were entitled to in 2023–24, increasing the risk of financial hardship for the people losing out. DWP estimates that claimants received 1.6% (£4.2 billion) less than they were eligible for in 2023–24, up from 1.5% (£3.5 billion) in 2022–
Government Response
A response document is linked to this report, dated 6 May 2025. Response attribution to this conclusion has not been verified. Read the response document.
Source
Committee
Public Accounts Committee
Report
6th Report - DWP Customer Service and Accounts 2023-24
31 Jan 2025
HC 354
Addressee Bodies
HM Treasury
Timeline
Recommendation age
1.6 yrs
Report published
31 Jan 2025