DWP’s performance in processing new claims on time varies significantly between benefits, after taking account of its different timeliness standards for different benefits, which reflect the nature and complexity of each benefit. In 2023–24, DWP processed 84% of UC claims within the expected timeframe of five weeks and 96% of new State Pension claims within the expected timeframe of 10 working days. DWP allows itself 75 working days to process new Personal Independence Payment (PIP) claims because of the time taken to gather the detailed evidence needed to assess a claim. Just 7% of new PIP claims were processed on time in 2021–22 and, although performance improved to 52% in 2023–24, it remained well short of DWP’s standard for 75% of new PIP claims to be processed within 75 working days.20 13 Q 7 14 Q 10 15 Q 10 16 Qq 9-11 17 Qq 12, 13, 15 18 C&AG’s Report (customer service), para 2.19 19 C&AG’s Report (customer service), para 2.22 20 C&AG’s Report (customer service), paras 2.20, 2.23 and Figure 7 9