Written evidence from Sense highlighted findings from a survey of claimants with complex disabilities–49% of those surveyed reported that they could not apply for benefits without the support of friends, family or a support service. Sense recommended that DWP should work with disabled people to introduce clear standards on how to communicate accessibly.34 DWP said it wanted to consider any recommendation that would help it to be more accessible but emphasised that it put a lot of effort into trying to make its services as accessible as possible, including making sure its communications were available in all different forms of accessible format. 28 C&AG’s Report (customer service), para 1 29 Q 16 30 Q 17; C&AG’s Report (customer service), para 1.12; Letter from DWP to the Public Accounts Committee dated 23 December 2024 31 Q 16; Letter from DWP to the Public Accounts Committee dated 23 December 2024 32 Q 17; C&AG’s Report (customer service), para 3.13 33 Letter from DWP to the Public Accounts Committee dated 23 December 2024 34 DCSA0001 11 It also told us that it worked with other organisations to help make sure benefits were accessible, such as with Age UK on support for those claiming Pension Credit.35