11
Risk of cutting passenger services due to cost focus, reducing revenue and customer experience.
Conclusion
Rail Partners highlighted to us the risk that the Department may look to cut passenger services to save costs which would make the railway less attractive for passengers, mean lower revenues flowing into HM Treasury, and add to cost pressures. It said that it is essential to reunite cost and revenue in the Department in the short-term, and in an arms- length body after that, to avoid a sole focus on cost reduction that is negatively impacting the customer experience and revenue generation.24 Improving accessibility
Government Response
A response document is linked to this report, dated 11 July 2025. Response attribution to this conclusion has not been verified. Read the response document.
Source
Committee
Public Accounts Committee
Report
Thirty-Eighth Report - Rail reform: The rail transformation programme
27 May 2024
HC 652
Addressee Bodies
HM Treasury
Timeline
Recommendation age
2.3 yrs
Report published
27 May 2024