22
Widespread National Insurance record errors cause multiple underpayments, affecting 10 million Universal Credit claimants.
Recommendation
DWP now reports multiple underpayments relating to issues in the National Insurance record. In addition to the HRP underpayment, DWP has also identified that the National Insurance records for 10 million people claiming Universal Credit have not been updated properly. DWP estimates that 137,000 of these people have already reached State Pension age, and a smaller proportion may have been underpaid.46 We challenged DWP to explain what it is doing to make sure that underpayments relating to inaccurate or incomplete benefit records do not happen again. DWP explained that both the National Insurance and Child Benefit records are the responsibility of HMRC, but that DWP has an interest in making sure it has an accurate National Insurance record to pay the correct State Pension.47 It told us that it has commissioned a joint internal audit review with HMRC to look at how the National Insurance record is produced and whether there are any issues in terms of quality and assurance. It expects this to be complete by the end of 2023, and told us it will say more on this work in its next Annual Report & Accounts.48
Government Response
A response document is linked to this report, dated 8 March 2024. Response attribution to this conclusion has not been verified. Read the response document.
Source
Committee
Public Accounts Committee
Report
Fourth Report - The Department for Work & Pensions Annual Report and Accounts 2022–23
06 Dec 2023
HC 290
Addressee Bodies
HM Treasury
Timeline
Recommendation age
2.8 yrs
Report published
06 Dec 2023