The Department plans to complete the Programme by 2029 with the launch of a new health assessment service. This will require the Department to develop both a new digital system and an operational service to process claims, which both need to be tested.15 In 2021, the Department introduced health transformation areas, which were intended to provide the Programme with the capability “to look at radical changes to the way” it delivers the service by processing up to 4% of new claims through these areas.16 Health Transformation Areas are the Department’s testing area for developing its new health assessment service, where DWP decision-makers and healthcare professionals are co- located and able to discuss cases with wider access to information about a claimant. The Department told us that “one of the elements [it is] testing quite heavily at the moment” in health transformation areas is how “is the way we use case management”.17