5
Not Addressed
Even when matters of poor practice and potential breaches of licence conditions were directly reported...
Conclusion
Even when matters of poor practice and potential breaches of licence conditions were directly reported to Ofgem, the regulator repeatedly failed to use its enforcement powers in any meaningful way. This was at the expense of customers who Ofgem is mandated to protect. Telephoning a supplier to tell it to stop using customer credit Energy pricing and the future of the energy market 75 balances to drive business growth is neither an appropriate nor formal enough action from a regulator which, given its repeated unwillingness to use its enforcement powers effectively, rendered itself futile.
Government Response Summary
The response only indicates that the government is addressing progress in respect of such companies, but does not address the core criticism of Ofgem's lack of enforcement.
Paragraph Reference
44
Government Response
Not Addressed
Government Response
Not Addressed
HM Government
Not Addressed
Responses to the Committee’s Third Report of Session 2022–23 21 to progress in respect of such companies.
Source
Committee
Business and Trade Committee
Report
Third Report - Energy pricing and the future of the Energy Market
26 Jul 2022
HC 236
Addressee Bodies
Department for Business and Trade
Timeline
Recommendation age
3.8 yrs
Report published
26 Jul 2022