13
HMRC funding arrangements result in millions of small business calls going unanswered annually.
Conclusion
HM Treasury’s current funding arrangements mean that HMRC can meet its call answering targets and still allow 3 to 4 million calls a year to go unanswered. As the small business tax gap grows, it is essential that HMRC gets back in touch with these customers and understands how to best support them. (Conclusion, Paragraph 62)
Source
Committee
Business and Trade Committee
Inquiry
Small business strategy
Report
15th Report – Small business strategy
11 Feb 2026
HC 1057
Addressee Bodies
Department for Business and Trade
Timeline
Recommendation age
0.3 yrs
Report published
11 Feb 2026