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Small business energy customers lack consumer protections, making them vulnerable to opaque energy markets.

Conclusion
Small business energy customers engage with the energy market more like individual consumers than companies. Despite this, they have access to none of the same protections, leaving them vulnerable to opaque bills, contracts, and a limited number of energy providers. (Conclusion, Paragraph 138)
Addressee Bodies
Department for Business and Trade
Timeline
Recommendation age 0.3 yrs
Report published 11 Feb 2026