6

Improved communication on maintenance for service families requires Home Hub portal.

Conclusion
There needs to be better communication with service families about maintenance work. Part of the solution lies in the introduction of the promised Home Hub portal, to give families access to information about maintenance work and the ability to book their own appointments online. (Conclusion, Paragraph 52)
Government Response

A response document is linked to this report, dated 3 March 2025. Response attribution to this conclusion has not been verified. Read the response document.

Addressee Bodies
Ministry of Defence
Timeline
Recommendation age 1.8 yrs
Report published 11 Dec 2024