Parliament

Professor Philip Taylor’s report on the effect of covid-19 on call-centre workers

That this House acknowledges the publication of a report into the effect of covid-19 on call-centre workers by Philip Taylor, Professor of Work and Employment Studies, at the University of Strathclyde; recognises that the report raises concerns about unsafe working environments at many call centres including poor social distancing measures, hot-desking, poor cleansing and a lack of remote or home-working options; notes that the report records concerning levels of anxiety and fear among call-c...