(1) During evidence the matter of monitoring people who attend the bridge in mental health distress was raised. There is a minimum of 2 staff in the control room and 3 staff covering “traffic duties” on the ground. The security staff at the bridge deal with a variety of security issues however this report only seeks to address their role in relation to those suffering from mental health distress. The staff are expected to identify and monitor any person of concern entering the walkways of the bridge. This involves looking at their actions, mannerisms, behaviour and body language. Staff are expected to identify those who may require assistance and contact staffing colleagues to approach them. It appeared there was no structured training policy in place to ensure that staff are given appropriate training to deal with identifying vulnerable people. On joining, staff have an 8 weeks mentoring course, whereby an experienced colleague shows them the role and advises on what to look for. Staff may also undertake an on line suicide prevention course and mental health first aid at work as well as safety harness/working at height training. However there appeared to be no structure to any of the training for this vital role and of more concern there was no input from a trained medical professional with significant knowledge of working with those suffering from mental health crisis. Nor was there any current input with regard to how to talk and negotiate with people in crisis. I was informed that there were many very competent staff who had good intuition, but I have concerns that without appropriate and structured input from a health care professional, any experience on the job is based on unstable foundations. It was evident that the role is vitally important in identifying those at risk and seeking the appropriate help. Without receiving knowledge from someone trained in mental health, having a substantive input on negotiation and how to interact with those in crisis then the difficult job of assessing people and reacting appropriately with them becomes very difficult.

(2) While the “Right Care/Right Person” process appears to ensure that the correct emergency service should respond if called, delays in response means often staff are left dealing with a vulnerable person for many hours due to unavailability of emergency services or mental health support.

(3) I am aware that there is a Suicide Prevention Meeting where a multi-agency approach can be taken to address the reduction of suicide . I consider that this may be the correct forum to recognise the unique role the staff play and implement a structured training plan with all agencies input for any person beginning work in that role.

(4) I was informed in evidence that a vulnerable person is escorted off the bridge everyday – this shows the extent of the problem and the staff to be provided with the very best training available. I echo the views of Lizzie’s family when talking about the role that the Security Staff have “there is so much responsibility on someone’s head, for them to decide whether someone is likely to jump or not”. I feel that these people should be given a specific set training plan to help them do what is a vital and important role.