Joyce Marchant
PFD Report
Historic (No Identified Response)
Ref: 2019-0429
Coroner's Concerns (AI summary)
Delays in critical medical procedures due to a shortage of specialists, coupled with an unreliable postal system for GP communication and poor inter-hospital communication, risked patient safety.
View full coroner's concerns
During the course of the Inquest the evidence given was that the delay in offering the drainage procedure was attributable to a shortage of interventional radiologists which meant that the Trust could not accommodate the need for a drainage procedure until 31s There was greater availability at tertiary centres but transfers to a tertiary centre could take time and not be practicable. The inquest heard that if she had been at the tertiary centre when the abscess was identified she would probably have had the drainage procedure almost straight away; The inquest heard that the Manchester Royal Infirmary use the postal system to provide GPs with information about blood resultslfollow up information: Faxes are no longer used due to GDPR. The trust propose to move to an email system for notifying GPs recognising that the use of the postal system carries and risk of information not reaching the GP(7% was the figure given to the inquest) Their IT system at this time is not capable of this information transfer and the information was that it would be about another 2-3 years before that was achieved, In the interim would continue to use the postal system;
3. The MRI was the treating centre for Marchant's underlying medical problems which to her deterioration. However there was no evidence of a clear communication strategy or treatment plan involving the DGH and Tertiary Centre. This was attributed in part to the sheer volume of demand on tertiary centres and the extent of support can provide to DGHs.
3. The MRI was the treating centre for Marchant's underlying medical problems which to her deterioration. However there was no evidence of a clear communication strategy or treatment plan involving the DGH and Tertiary Centre. This was attributed in part to the sheer volume of demand on tertiary centres and the extent of support can provide to DGHs.
Sent To
- Department of Health and Social Care
- NHS England
Response Status
Linked responses
0 of 2
56-Day Deadline
25 Feb 2020
About PFD responses
Organisations named in PFD reports must respond within 56 days explaining what actions they are taking.
Source: Courts and Tribunals Judiciary
Report Sections
Investigation and Inquest
On 4th June 2019 | commenced an investigation into the death of Joyce Marchant: The investigation concluded on the gh December 2019 and the conclusion was one of Narrative: Died from the complications of a liver abscess where the presence of the abscess was not recognised until an ultra sound on 28th May 2019 and a biopsy to drain it could not be accommodated until 31st 2019. The medical cause of death was 1a) Multi organ failure; 1b) Biliary sepsis with liver abscess ;Ic) Choledocholithiasis CIRCUMSTANCES OF THE DEATH Joyce Marchant had a history of stones in the liver. A series of complex ERCP's in 2018 removed the stones_ A MRCP on 24th January 2019 showed no residual stones. She was seen on 21st 2019 in the outpatient clinic liver function tests were normal. She had a raised CRP That was reported via letter to her General Practitioner (GP): The letter was not received and she was not aware of it. Over the next few days she felt unwell. On 25th May 2019 she went to the Emergency Department at Tameside General Hospital. Her CRP was very high. She was treated for an infection with antibiotics and fluid. An X-ray showed no consolidation: No further tests were carried out until an ultra sound performed on 28th 2019 at 11.32 am suggested biliary sepsis and queried an abscess An abscess would not of itself respond to antibiotics and required drainage to reverse the effects. It is probable that she was well enough to undergo a drainage procedure at that time, A review that evening resulted in a CT scan on 29th May 2019. On 29th she was deemed too unwell t0 transfer to Manchester Royal Infirmary: The radiologist at Tameside General May ` May May "` May
Hospital could not accommodate a drainage procedure until 31st May 2019. There was no further discussion of the options at that stage. She continued to deteriorate and was placed on end of life care on 30th 2019. She died at Tameside General Hospital on Ist June 2019. CORONERS CONCERNS During the course of the inquest the evidence revealed matters giving rise to concern: In my opinion there is a risk that future deaths will occur unless action is taken: In the circumstances it is my statutory duty to report to you: The MATTERS OF CONCERN are as follows. During the course of the Inquest the evidence given was that the delay in offering the drainage procedure was attributable to a shortage of interventional radiologists which meant that the Trust could not accommodate the need for a drainage procedure until 31s There was greater availability at tertiary centres but transfers to a tertiary centre could take time and not be practicable. The inquest heard that if she had been at the tertiary centre when the abscess was identified she would probably have had the drainage procedure almost straight away; The inquest heard that the Manchester Royal Infirmary use the postal system to provide GPs with information about blood resultslfollow up information: Faxes are no longer used due to GDPR. The trust propose to move to an email system for notifying GPs recognising that the use of the postal system carries and risk of information not reaching the GP(7% was the figure given to the inquest) Their IT system at this time is not capable of this information transfer and the information was that it would be about another 2-3 years before that was achieved, In the interim would continue to use the postal system;
3. The MRI was the treating centre for Marchant's underlying medical problems which to her deterioration. However there was no evidence of a clear communication strategy or treatment plan involving the DGH and Tertiary Centre. This was attributed in part to the sheer volume of demand on tertiary centres and the extent of support can provide to DGHs. ACTION SHOULD BE TAKEN In my opinion action should be taken to prevent future deaths and believe yoU have the power to take such action: YOUR RESPONSE You are under a duty to respond to this report within 56 of the date of this report, namely by 10th February 2020. I, the coroner, may extend the period. Your response must contain details of action taken or proposed to be taken, setting out the timetable for action: Otherwise you must explain why no action is proposed. May ` May: delay they Mrs led they days
COPIES and PUBLICATION have sent a copy of my report t0 the Chief Coroner and to the following Interested Persons namely pn behalf of the family 2) Tameside and Glossop Integrated Care NHS Foundation Trust via Weightmans solicitors 3) Manchester University NHS Foundation Trust via Hempsons solicitors, who may find it useful or of interest. am also under a duty to send the Chief Coroner a copy of your response The Chief Coroner may publish either or both in a complete or redacted or summary form: He may send a copy of this report to any person who he believes may find it useful or of interest: You may make representations to me, the coroner, at the time of your response, about the release or the publication of your response by the Chief Coroner. Alison Mutch OBE HM Senior Coroner 16.12.2019 kr
Hospital could not accommodate a drainage procedure until 31st May 2019. There was no further discussion of the options at that stage. She continued to deteriorate and was placed on end of life care on 30th 2019. She died at Tameside General Hospital on Ist June 2019. CORONERS CONCERNS During the course of the inquest the evidence revealed matters giving rise to concern: In my opinion there is a risk that future deaths will occur unless action is taken: In the circumstances it is my statutory duty to report to you: The MATTERS OF CONCERN are as follows. During the course of the Inquest the evidence given was that the delay in offering the drainage procedure was attributable to a shortage of interventional radiologists which meant that the Trust could not accommodate the need for a drainage procedure until 31s There was greater availability at tertiary centres but transfers to a tertiary centre could take time and not be practicable. The inquest heard that if she had been at the tertiary centre when the abscess was identified she would probably have had the drainage procedure almost straight away; The inquest heard that the Manchester Royal Infirmary use the postal system to provide GPs with information about blood resultslfollow up information: Faxes are no longer used due to GDPR. The trust propose to move to an email system for notifying GPs recognising that the use of the postal system carries and risk of information not reaching the GP(7% was the figure given to the inquest) Their IT system at this time is not capable of this information transfer and the information was that it would be about another 2-3 years before that was achieved, In the interim would continue to use the postal system;
3. The MRI was the treating centre for Marchant's underlying medical problems which to her deterioration. However there was no evidence of a clear communication strategy or treatment plan involving the DGH and Tertiary Centre. This was attributed in part to the sheer volume of demand on tertiary centres and the extent of support can provide to DGHs. ACTION SHOULD BE TAKEN In my opinion action should be taken to prevent future deaths and believe yoU have the power to take such action: YOUR RESPONSE You are under a duty to respond to this report within 56 of the date of this report, namely by 10th February 2020. I, the coroner, may extend the period. Your response must contain details of action taken or proposed to be taken, setting out the timetable for action: Otherwise you must explain why no action is proposed. May ` May: delay they Mrs led they days
COPIES and PUBLICATION have sent a copy of my report t0 the Chief Coroner and to the following Interested Persons namely pn behalf of the family 2) Tameside and Glossop Integrated Care NHS Foundation Trust via Weightmans solicitors 3) Manchester University NHS Foundation Trust via Hempsons solicitors, who may find it useful or of interest. am also under a duty to send the Chief Coroner a copy of your response The Chief Coroner may publish either or both in a complete or redacted or summary form: He may send a copy of this report to any person who he believes may find it useful or of interest: You may make representations to me, the coroner, at the time of your response, about the release or the publication of your response by the Chief Coroner. Alison Mutch OBE HM Senior Coroner 16.12.2019 kr
Circumstances of the Death
Joyce Marchant had a history of stones in the liver. A series of complex ERCP's in 2018 removed the stones_ A MRCP on 24th January 2019 showed no residual stones. She was seen on 21st 2019 in the outpatient clinic liver function tests were normal. She had a raised CRP That was reported via letter to her General Practitioner (GP): The letter was not received and she was not aware of it. Over the next few days she felt unwell. On 25th May 2019 she went to the Emergency Department at Tameside General Hospital. Her CRP was very high. She was treated for an infection with antibiotics and fluid. An X-ray showed no consolidation: No further tests were carried out until an ultra sound performed on 28th 2019 at 11.32 am suggested biliary sepsis and queried an abscess An abscess would not of itself respond to antibiotics and required drainage to reverse the effects. It is probable that she was well enough to undergo a drainage procedure at that time, A review that evening resulted in a CT scan on 29th May 2019. On 29th she was deemed too unwell t0 transfer to Manchester Royal Infirmary: The radiologist at Tameside General May ` May May "` May
Hospital could not accommodate a drainage procedure until 31st May 2019. There was no further discussion of the options at that stage. She continued to deteriorate and was placed on end of life care on 30th 2019. She died at Tameside General Hospital on Ist June 2019.
Hospital could not accommodate a drainage procedure until 31st May 2019. There was no further discussion of the options at that stage. She continued to deteriorate and was placed on end of life care on 30th 2019. She died at Tameside General Hospital on Ist June 2019.
Action Should Be Taken
In my opinion action should be taken to prevent future deaths and believe yoU have the power to take such action:
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Data sourced from Courts and Tribunals Judiciary under the Open Government Licence.