Sandra Scott
PFD Report
Historic (No Identified Response)
Ref: 2019-0374
Coroner's Concerns (AI summary)
A GP system flaw prevented a patient from receiving prescribed medication, and hospital staff failed to act on critical test results for a discharged patient, both contributing to preventable death.
View full coroner's concerns
During the inquest, evidence showed:-
1. The GP issued a prescription to a nominated chemist, but a few minutes later put the system details back to what they were before the prescription was issued. Unbeknown to the GP these changes meant the prescription was no longer available for download by the chemist.
2. This resulted in the patient not getting required medication.
3. The evidence was that the GPs colleagues were also unaware of this peculiarity of the system.
4. Other medical professionals are also likely to be unaware.
5. The Royal Hallamshire Hospital received the results of a urine test on the 20.4.19 but did not act upon them as the patient had been discharged.
6. The evidence was that had the patient received the medication prescribed by the GP or indicated by the hospital results, then she would not have died when she did.
7. There is the potential for wide learning from this tragic case.
1. The GP issued a prescription to a nominated chemist, but a few minutes later put the system details back to what they were before the prescription was issued. Unbeknown to the GP these changes meant the prescription was no longer available for download by the chemist.
2. This resulted in the patient not getting required medication.
3. The evidence was that the GPs colleagues were also unaware of this peculiarity of the system.
4. Other medical professionals are also likely to be unaware.
5. The Royal Hallamshire Hospital received the results of a urine test on the 20.4.19 but did not act upon them as the patient had been discharged.
6. The evidence was that had the patient received the medication prescribed by the GP or indicated by the hospital results, then she would not have died when she did.
7. There is the potential for wide learning from this tragic case.
Sent To
- NHS Digital
- Royal Hallamshire Hospital
- Sheffield Clinical Commissioning Group
Response Status
Linked responses
0 of 4
56-Day Deadline
2 Jan 2020
About PFD responses
Organisations named in PFD reports must respond within 56 days explaining what actions they are taking.
Source: Courts and Tribunals Judiciary
Report Sections
Investigation and Inquest
On 25.4.19, an investigation into the death of Sandra Dawne Scott was commenced. The investigation concluded at the end of the inquest on 5.4.19. The conclusion of the inquest was a narrative conclusion, copy attached.
Circumstances of the Death
On the 18th April 2019 Royal Hallamshire Hospital prescribed Mrs Scott Trimethoprim for a urine infection. They also did a urine test.
On the Same day her GP saw the results of an earlier urine test showing a urinary tract infection which would not be receptive to treatment with Trimethoprim. The GP therefore advised Mrs Scott that she would prescribe Amoxycillin.
The GP issued the prescription electronically to be collected at a pharmacy nominated by Mrs Scott. The GP then amended the system a few minutes later so that future prescriptions would not automatically be sent to that chemist. Unbeknown to the GP, the change meant that the prescription issued would now not be available for download by the original pharmacy.
The results of the hospital urine test were available on the 20th April 2019 but were not acted upon at this point.
Mrs Scott was admitted to Royal Hallamshire Hospital with worsening symptoms on the 22nd April 2019. She was appropriately treated at this point. However, she deteriorated and sadly died on 23rd April 2019.
On the Same day her GP saw the results of an earlier urine test showing a urinary tract infection which would not be receptive to treatment with Trimethoprim. The GP therefore advised Mrs Scott that she would prescribe Amoxycillin.
The GP issued the prescription electronically to be collected at a pharmacy nominated by Mrs Scott. The GP then amended the system a few minutes later so that future prescriptions would not automatically be sent to that chemist. Unbeknown to the GP, the change meant that the prescription issued would now not be available for download by the original pharmacy.
The results of the hospital urine test were available on the 20th April 2019 but were not acted upon at this point.
Mrs Scott was admitted to Royal Hallamshire Hospital with worsening symptoms on the 22nd April 2019. She was appropriately treated at this point. However, she deteriorated and sadly died on 23rd April 2019.
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Data sourced from Courts and Tribunals Judiciary under the Open Government Licence.