Nationally:
1. There is a shortage of General Practitioners (GPs) as a result of recruitment and retention problems. Surgeries are working with only 50% (or less) of their required establishment. This puts patients at risk and places unmanageable workloads upon those GPs who are in post.
2. As a consequence of 1 above, many surgeries are heavily reliant upon locum GPs. For patients this brings about a lack of continuity of care, putting patient safety at risk.
3. In order to meet ever increasing demand and to reduce delays in accessibility, GPs are being forced to adopt alternative systems such as telephone consultations (upwards of 50 per day; this is over and above all other aspects of their job) rather than face to face appointments, offering patients appointments with other health care professionals rather than a doctor etc. Further, the average appointment with a doctor
— where an appointment is secured
— has decreased as a direct consequence of demand and is currently an average of 7.5 minutes per patient. This is insufficient in most cases and wholly inadequate in others e.g. where the patient has a complex medical history or mental health problems. Offering double or treble appointments does not solve this problem as it reduces the number of appointments available for others.
4. Patients frequently find themselves held in long telephone queues when trying to get appointments. When they eventually get through (often after half an hour or so of waiting), they are told that all appointments for that day have already gone. When they ring the following day, the situation is repeated. Patients often give up or spend days trying before they eventually get a GP appointment. At peak times (Monday/Friday mornings) surgeries can have as many as 300 incoming calls first thing.
5. GP training
- GP trainees currently undertake a 3 year training programme. The overall view of the profession is that this is inadequate and ought to be no less than 5 years in order to ensure safe standards of care in general practice. By virtue of their role, GPs require high calibre, ‘across the board’ training in a significant number of specialities. The concept of a 5-year training programme is supported by the Royal College of GPs. Whilst I recognise that a longer training programme may result in a short term reduction in the number of doctors qualified/available for appointment, in the longer term doctors will be better qualified and more able to care for patients with increasingly complex health needs/problems.
6. Both adult and children’s Autism and ADHD/ADD Psychiatric and Psychology services are currently struggling to cope with increasing demand for this area of mental health/neurodevelopmental care provision. The ‘threshold’ for referral and/or treatment has therefore been intentionally increased in order to try and address the problem. I am concerned that this is unsafe. It reduces patient accessibility to specialist diagnosis, care and treatment and places further burden upon GPs to care for patients with complex conditions.