Samia Shara

PFD Report Historic (No Identified Response) Ref: 2014-0548
Date of Report 19 December 2014
Coroner Fiona Willcox
Response Deadline est. 13 February 2015
Coroner's Concerns (AI summary)
There was a lack of audit for complex 999/111 calls to identify learning opportunities, and call takers could inappropriately downgrade calls, potentially risking patient outcomes.
View full coroner's concerns
(1) That long complex calls made to 999 and 111 should be available for audit by the CCG to identify learning opportunities and thus improve outcomes via a quality assurance process (2) That call takers should not be able to downgrade a call by moving to a pathway of lower acuity_
Sent To
  • NHS England
  • North West Collaborative Clinical Commissioning Group
Response Status
Linked responses 0 of 2
56-Day Deadline 13 Feb 2015
About PFD responses

Organisations named in PFD reports must respond within 56 days explaining what actions they are taking.

Source: Courts and Tribunals Judiciary

Report Sections
Investigation and Inquest
On 1gh June 2013, commenced an investigation into the death of Ms Samia Yasmin Shara aged 1Syears_ The investigation concluded at the end of the inquest on November 2014. The conclusion of the inquest was: Medical Cause of Death (a) Acute Heart Failure (b) Aneurysm of Aortic Sinus and Ruptured Cusp of Aortic Valve. How, when and where and in what circumstances the deceased came by her death: Samia Shara suffered form an undiagnosed congenital heart problem. From around early April 2013 Samia began to experience intermittent shortness of breath and palpitations. She was Seen in general practice and referred to cardiology: However before she was seen she suffered a rare acute complication of her heart problem which led to and caused her death 27th

Conclusion of the Coroner as to the death Natural Causes
Circumstances of the Death
It was clear from the evidence taken during the inquest that she suffered an acute rupture of one of the cusps of her aortic valve causing her to go into crashing heart failure_ Her brother attempting to seek urgent medical advice on her behalf and made calls to 999 and 111_ For various reasons she was not recognised by the call takers to be as unwell as she was until the final call to 999 such that the provision of emergency LAS services were delayed. This delay was not causative in her death on the balance of probabilities, but various incidents occurred, such as the downgrading of the call by a call taker and a failure _to re-triage when the brother called back by a call taker:
Action Should Be Taken
In my opinion action should be taken to prevent future deaths and believe you [ANDIOR your organisation] have the power to take such action.
Related Inquiry Recommendations

Public inquiry recommendations addressing similar themes

Documentation of technical adviser advice
Scottish Hospitals Inquiry
Complaint record keeping failures
Recording case information on police systems
Southport Inquiry
Complaint record keeping failures
Frontline staff access to full case information
Southport Inquiry
Complaint record keeping failures
School safeguarding recording systems
Southport Inquiry
Complaint record keeping failures
Review of school attendance monitoring guidance
Southport Inquiry
Complaint record keeping failures
Protocol for duty to assist referrals
Cranston Inquiry
Complaint record keeping failures
Registration and Application Forms
Infected Blood Inquiry
Complaint record keeping failures
Three-Cohort Prioritisation
Infected Blood Inquiry
Complaint record keeping failures
Oral Representations at Review
Infected Blood Inquiry
Complaint record keeping failures
Written Reasons for Decisions
Infected Blood Inquiry
Complaint record keeping failures

Data sourced from Courts and Tribunals Judiciary under the Open Government Licence.