CQC
PFD Addressee
Reports: 190
Earliest: Aug 2013
Latest: 20 Apr 2026
67% 2-year response rate (below 84% average). 44% of classified responses show concrete action taken.
PFD Reports
190 resultsJames Harris
2/2 responses identified
2017-0334
21 Jul 2017
Birmingham and Solihull
Care Home Health related deaths
Concerns summary (AI summary)
Care home staff failed to read care plans, adhere to falls protocols, and provide medical attention after a fall, compounded by poor record-keeping and an absent registered manager.
Noted
(AI summary)
Care First Class UK has implemented read and sign sheets for care plans, provided a falls protocol to all staff, maintained records of nightly checks, and addressed pain management procedures; management staff are also monitoring records to address any issues arising. CQC acknowledges the concerns raised regarding Cherry Lodge Care Home, details actions taken by the provider, and explains its regulatory role and monitoring of the situation, including the need for a registered manager and ongoing assessments.
Pauline Taylor
5/9 responses identified
2017-0330
21 Jul 2017
West Yorkshire (West)
Community health care and emergency services related deaths
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Emollient creams with paraffin pose an unrecognised fire hazard due to inadequate warnings and lack of awareness, alongside insufficient patient risk assessments.
Action Planned
(AI summary)
PAGB will provide a written submission to the MHRA by September 30th, 2017 regarding paraffin-containing products and will work with the MHRA, fire brigades, and other stakeholders to ensure clear and consistent communication about the risks. MHRA has liaised with ArjoHuntleigh to confirm risk mitigation factors are appropriate and are working to communicate important healthcare information to healthcare professionals and the public through established alert systems. MHRA were also aware of and highlighted the work undertaken by the National Patient Safety Agency (NPSA) in 2007 regarding emollients. Locala has shared learning from the case internally, raised awareness about paraffin-containing products in their monthly medicines management report, and is developing a flowchart, documentation, and training for staff to identify patients at risk and ensure further risk assessments are completed when circumstances change. NHS Improvement notified of the death in 2015 and included actions taken in response to the death in the Patient safety review and response report published in June 2017. The UK Homecare Association has provided information to homecare providers including a fact sheet prepared by the London Fire Brigade, an article in their magazine, and an email briefing regarding the fire risks of paraffin-based emollients.
Doreen Willis
1/1 responses identified
2017-0439
11 Jul 2017
Plymouth Torbay and South Devon
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Concerns relate to key learning points from a Root Cause Analysis report on care homes, urging the CQC to review its inspection practices in light of these findings.
Noted
(AI summary)
The trust summarises the key learning outcomes from the agency review, pertaining to medicine management policies and processes for care homes. It references NICE guidance and the Electronic Transfer of Prescriptions (EPS) systems being introduced.
Dennis Teesdale
3/3 responses identified
2017-0202
7 Jun 2017
West Sussex
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
The hospital lacked specialist facilities and clinicians for complex procedures like PEG insertion. Written guidance was not followed, and no risk assessment was conducted for the procedure or alternative feeding methods.
Noted
(AI summary)
The Department of Health acknowledges the concerns and outlines the actions taken by other bodies (NHS England, NHS Improvement, CQC) but does not commit to any specific actions by the Department itself, beyond requiring trusts to publish data on avoidable deaths. The hospital acknowledges the concerns and outlines several actions, including reviewing the previous non-compliance with internal guidelines, but no specific actions are identified as already completed. The CQC response notes that the trust has already included items on its action plan to improve multidisciplinary communication and documentation and will monitor progress. The trust has also put forward a business case for a CT scanner on site, which the CQC will monitor.
Maud Patrick
0/3 responses identified
2017-0151
8 May 2017
Manchester (City)
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Systemic hospital care failures included no mental capacity assessment, poor A&E handover, unprogressed investigations, inadequate patient observations, and insufficient staffing and senior nursing leadership.
David Sheppard
1/3 responses identified
2017-0153
8 May 2017
Birmingham and Solihull
Care Home Health related deaths
Concerns summary (AI summary)
Communication breakdowns due to poor English language skills among care staff, inadequate first aid training, poor record-keeping, and substandard post-event investigation hindered effective emergency response and learning.
Noted
(AI summary)
The Department of Health acknowledges the concerns and outlines the responsibilities of care providers and the CQC. They clarify the role of the NMC and the requirements for language testing for non-regulated workers, noting the Care Certificate covers communication.
Joan Rimmer
0/2 responses identified
2017-0036
3 Mar 2017
Liverpool and Wirral
Care Home Health related deaths
Community health care and emergency services related deaths
Concerns summary (AI summary)
A Community Matron's failure to take physiological readings and incorrectly assess consent for an X-ray in a patient with severe dementia led to a two-week delay in diagnosing a fractured hip.
Roger Tombs
2/3 responses identified
2017-0027
13 Feb 2017
Birmingham and Solihull
Care Home Health related deaths
Concerns summary (AI summary)
Fall sensor mats were improperly placed on crash mats, potentially reducing their effectiveness and increasing the risk of undetected falls, injury, and death for vulnerable residents.
Noted
(AI summary)
Sunrise Senior Living acknowledges the report but states it is leaving the Home's management and registration with CQC on 1 March 2017. It invites dialogue and can describe immediate actions taken after the inquest but not future measures. The Falls Team reviewed its practices after the PFD report and found them consistent and accurate. A guidance document outlining good practice in sensor mat use was developed and sent to the local council for circulation to care homes in the borough.
Robert Entenman
3/5 responses identified
2017-0011
3 Feb 2017
London Inner (South)
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Nurses failed to notice an essential humidifier was off, partly due to the machine lacking an alarm. Significant delays occurred in identifying and replacing a blocked endotracheal tube, compromising patient care.
Noted
(AI summary)
London Bridge Hospital implemented several changes including introduction of bedside monitoring and nursing observations policy, the use of SBAR and DOPES handover techniques, and Human Factors Training. They have also added the Cardiac Arrest Record Checklist. The NMC acknowledges the concerns and states that they are currently investigating the matter in accordance with their statutory functions and will provide a further update in due course. The CQC details findings from a 2013 inspection where the hospital met standards for staff training and incident reporting. The hospital introduced a critical care daily safety briefing sheet in November 2015 to address staff sickness, patient problems, admissions/discharges, and specific safety issues.
Winifred Elliott
1/4 responses identified
2016-0448
15 Dec 2016
London Inner (West)
Care Home Health related deaths
Concerns summary (AI summary)
The removal of crucial resident transfer information from display in care homes hinders busy staff, potentially leading to inappropriate transfers and injuries for residents.
Noted
(AI summary)
The CQC outlines its inspection process regarding moving and handling, stating it assesses providers' performance against regulations but cannot compel specific systems; it will take action against providers failing to provide safe care.
Beryl Farmer
1/2 responses identified
2016-0420
24 Nov 2016
Black Country
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
A patient at high risk of falls lacked a falls assessment, was moved to an unmonitored bay, and received inadequate post-fall neurological observations and imaging after a significant head injury.
Action Planned
(AI summary)
The Trust is amending its inpatient falls policy to ensure post incident monitoring is undertaken and will more clearly link standards in ED and on the wards. Face to face training time will reinforce this pathway in the months ahead and use of Vital Pac and the upcoming installation of new electronic patient record will provide decision support and alerts to reinforce standards.
Martyn Watkins
1/2 responses identified
2016-0409
14 Nov 2016
Avon
Mental Health related deaths
Suicide
Concerns summary (AI summary)
Concerns highlight a need for thorough review of the Trust's care, and for the CQC to ensure all deficiencies in care and facility safety on Aspen Ward are identified and addressed.
Action Taken
(AI summary)
The Trust had learnt from the death and implemented changes to manage future risks on Aspen Ward, though details of changes not provided in this extract.
Ivy Atkin
2/3 responses identified
2016-0379
25 Oct 2016
Nottinghamshire
Care Home Health related deaths
Concerns summary (AI summary)
A regulatory loophole allows individuals with criminal convictions to become "Nominated Individuals" for care homes without independent suitability assessment, particularly in small, family-owned companies.
Noted
(AI summary)
The Department of Health acknowledges concerns regarding Disclosure and Barring Service (DBS) checks for Nominated Individuals in small family-owned companies and states that the CQC is addressing the issue. They believe existing regulations are sufficient for overseeing providers' appointment of directors. The CQC is reviewing its processes for assessing the suitability of Nominated Individuals and directors, particularly in small providers where overlap between roles may pose a risk. Changes are anticipated during 2018, including a triage system for registration applications.
Robert Davidson
5/5 responses identified
2016-0363
13 Oct 2016
Birmingham and Solihull
Care Home Health related deaths
Concerns summary (AI summary)
Care home staff lacked basic emergency training, including 999 procedures and CPR. Health Care Assistants had insufficient experience, and vital patient information like PICA behaviour was not transferred between facilities.
Noted
(AI summary)
Priory Group will raise the need for effective communication at resident transfer in their Safety 1st bulletin and highlight the requirement to complete Form AM32 Transfer/Discharge record. Avery acknowledges shortcomings at Aran Court under previous management and has implemented an additional action plan and timetable to fully embed Avery's policies and procedures. NHS England outlines its commissioning role and refers to the Care Certificate as a new minimum standard for care workers. They state that the commissioning organisation should be satisfied that the organisation to which Mr Davidson was being admitted were able to meet his care needs. The CQC details inspections carried out at Aran Court Care Centre and Jubilee Gardens, noting expectations around risk assessments and handover documents when patients transfer between services. The Department of Health acknowledges the importance of workforce skills development and highlights the introduction of the Care Certificate and funding for training.
Glen Jordan
1/2 responses identified
2016-0329
7 Sep 2016
Black Country
Mental Health related deaths
Concerns summary (AI summary)
Staff failed to remove a holdall bag with an attached strap, a ligature risk, from a patient's room, highlighting a lapse in safety checks.
Action Planned
(AI summary)
The Trust will include a statement in its search policy to enhance the definition of "belongings" to include items used to keep or transport belongings (e.g., bags). They have also commenced a process of implementation, including staff education and a clinical audit planned for April 2017 to evaluate effectiveness.
Rohan Fitzsimons
1/3 responses identified
2016-0288
7 Aug 2016
Avon
Community health care and emergency services related deaths
Concerns summary (AI summary)
Insufficient inpatient mental health beds, influenced by funding, led to significant delays in Mental Health Act assessments, posing a risk of individuals taking their own lives while awaiting necessary detention.
Action Taken
(AI summary)
The Trust has reviewed and simplified its joint protocol for the Management of Missing Persons and Absent Without Leave, consulting with clinicians and police. A standard template to record relevant information has been developed and is being disseminated, and regular audits will be undertaken to ensure compliance.
Patricia Cleghorn
4/3 responses identified
2016-0270
25 Jul 2016
Birmingham and Solihull
Community health care and emergency services related deaths
Concerns summary (AI summary)
The unavailability of acute mental health beds led to a vulnerable patient being cared for in the community with limited resources, alongside a failure to conduct a formal risk assessment despite repeated threats of overdose.
Noted
(AI summary)
The Department of Health acknowledges the concerns raised, refers to the government's mandate for accessible and high-quality crisis services, and notes that the availability of mental health beds is a matter for local commissioners, addressed by NHS England's response. NHS England highlights the establishment of an adult mental health programme taking a whole system approach and reiterates the national ambition of reducing suicides, with Clinical Commissioning Groups expected to develop local multi-agency suicide prevention plans by 2017, supported by further national investment from 2018/19. The Senior Nurse for Professional Standards issued a formal practice alert regarding risk assessments, and a Clinical Risk Management Group has been established. The Head of Pharmacy will review the Medicines Code by the end of November 2016. The CQC is requiring the Trust to clarify the role of non-registered staff in the crisis team. The CQC will formally review the actions put in place by the Trust and their impact of those actions on patients at the quarterly meeting with the Trust in December 2016.
Tommi-Ray Vigrass
1/2 responses identified
2016-0241
28 Jun 2016
Black Country
Child Death
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
A paediatric doctor made an erroneous extubation decision without consulting a consultant. There were also delays in contacting a tertiary unit and an inadequate handover for the premature baby's arrival.
Action Taken
(AI summary)
Walsall Healthcare NHS Trust has implemented a Regional Cot Locator service, and given medical staff access to the Maternal Badgernet System in addition to the Neonatal system. They have also established a Maternity and Neonatal Task Force and are sharing lessons learned with Neonatal staff.
Gwendoline Clarke
1/2 responses identified
2016-0218
8 Jun 2016
Gloucestershire
Care Home Health related deaths
Concerns summary (AI summary)
Staff failed to report a resident's injury and delayed escalating allegations of abuse for approximately 12 hours.
Action Planned
(AI summary)
The organisation plans to re-enforce the safeguarding policy, update job descriptions, include admission process under general screening, audit care plan, re-enforce home's protocols for unwitnessed accidents, plan training and supervision refresher first aid, review the home's management and on-call process.
Rhianne Barton
1/5 responses identified
2016-0213
1 Jun 2016
Surrey
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Lack of obstetric consultant supervision, failure to consider surgical causes despite bariatric history, and poor documentation of observations contributed to delayed diagnosis and care. National guidelines on bariatric surgery in pregnancy are also lacking.
Action Taken
(AI summary)
The Trust has changed Consultant working practices to facilitate timely review of patients, produced a guideline for the management of pregnant women who have undergone bariatric surgery, raised awareness of documenting fluid balance, introduced training and competency assessments for staff, and is planning to introduce an electronic system for capture of patient observations.
John Crittall
2/5 responses identified
2016-0187
16 May 2016
Surrey
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
An acutely unwell patient was admitted to a private hospital lacking HDU/ITU facilities and emergency protocols. Chest drain insertion was performed against guidelines, without appropriate imaging or confirmation of its position, delaying critical haemothorax management.
Action Planned
(AI summary)
The Royal College of Radiologists will make its Fellows and members aware of the British Thoracic Society Pleural Disease Guidelines 2010. Following concerns about admitting acutely unwell patients without HDU/ITU facilities, BMI Mount Alvernia Hospital updated its admission policy to ensure all patients meet admission criteria. They also introduced mandatory training details for consultants and conduct monthly audits of consultant input into medical records.
Mary Walker
2/2 responses identified
2016-0150
21 Apr 2016
Manchester West
Community health care and emergency services related deaths
Concerns summary (AI summary)
Night-time patient checks lacked specific details on patient condition, and there was unclear guidance for care assistants on escalating health concerns. Both procedures require urgent review.
Action Taken
(AI summary)
Belong Wigan has provided refresher training to all staff on 'Safe Management of Records' policy and procedures, emphasizing accurate recording. All support workers have been reminded of procedures to escalate health concerns. The CQC undertook a comprehensive ratings inspection at Belong Wigan Care Village and found a flow chart for unexpected changes in health had been developed and given to every member of staff and was displayed within each household. Also, a night time record sheet had been introduced.
Dorothy Imisson
0/2 responses identified
2016-0496
5 Apr 2016
Preston and West Lancashire
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
The District Nursing Service compromised patient care by failing to develop appropriate care plans and not following NMC guidance for record-keeping or NICE clinical guidelines.
Steven May
2/8 responses identified
2016-0109
16 Mar 2016
Nottinghamshire
State Custody related deaths
Concerns summary (AI summary)
Prison healthcare suffered from reception nursing staff failing to consult medical notes, lacking mental health expertise, and incomplete ACCT documents. Inadequate First Aid/CPR training and poor weekend/Bank Holiday healthcare access also posed significant risks.
Action Taken
(AI summary)
HMP Ranby reminded staff about comprehensive record-keeping for ACCT interviews, reinforced elements of its Local Security Strategy regarding night-time incidents, and provided access to the LSS with annual knowledge testing. The prison is taking steps to ensure compliance with PSI 29/2015 regarding training. The Trust has already addressed concerns by obtaining additional funding from NHS England for new posts at HMP Ranby to meet healthcare demands.
Terence Brooks
0/3 responses identified
2016-0056
12 Feb 2016
Avon
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
The hospital misinterpreted Legionella test results and lacked a clear procedure for investigating outbreaks, leading to an erroneous conclusion about the infection source.