CQC
PFD Addressee
Reports: 188
Earliest: Aug 2013
Latest: 8 Apr 2026
61% 2-year response rate (below 83% average). 44% of classified responses show concrete action taken.
PFD Reports
188 resultsWilliam McKibbin
All Responded
2020-0185
28 Sep 2020
Greater Manchester South
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Delayed diagnosis prolonged hospitalisation, and a fatal fall was caused by nursing staff failing to secure bed rails and brakes during a patient's stay.
Noted
(AI summary)
NHS England notes the Trust's response and states it is promoting the free online Just and Learning Culture training to NHS employers. The Trust acknowledges failings in care and communication and has implemented several changes, including red flag identification, a revised Serious Incident Panel process for 12 months, and a local Serious Incident Panel to review serious incidents requiring further response, and implementation of Patient Safety Incident Response Framework (PSIRF). A mortality review process is also embedded at Trafford General Hospital. The CQC acknowledges the concerns and explains the statutory notification process. While stating that current reporting processes are adequate, it will review existing notifications guidance to determine if it could be clearer about reporting requirements relating to the circumstances of a person’s death. The Trust has updated its falls investigation template to include more detailed guidance around immediate action, including checking and documenting the environment of a fall. The CQC will review its existing notifications guidance in light of the findings from the death.
Mary Brady
All Responded
2020-0105
24 Apr 2020
Greater Manchester South
Care Home Health related deaths
Mental Health related deaths
Other related deaths
Concerns summary (AI summary)
Open waste paper baskets in communal areas posed a choking hazard, exacerbated by improper disposal of clinical waste. Staff also failed to document or risk-assess a resident's habit of ingesting non-food items, leading to an incomplete understanding of risk.
Noted
(AI summary)
The CQC acknowledges the report and details its role as a regulator. It notes actions taken by the care home and Tameside Local Authority, including new handover sheets and risk assessments, and states the CQC is satisfied appropriate steps have been taken. The response acknowledges the concerns and refers to the CQC's review and satisfaction that sufficient action has been taken. It then discusses national guidance on PPE disposal, waste management, care plan reviews, and dementia training.
Kenneth Clarke
Historic (No Identified Response)
2020-0088
27 Feb 2020
Derby and Derbyshire
Care Home Health related deaths
Concerns summary (AI summary)
The nursing home lacked formal policies for crucial areas including resident observation, food storage security, managing dementia residents, and caring for patients on liquid diets.
Elaine Renshaw
Historic (No Identified Response)
2020-0038
25 Feb 2020
Greater Manchester South
Alcohol, drug and medication related deaths
Concerns summary (AI summary)
Inadequate controlled drug check processes in care homes resulted in unaccounted drugs and inaccurate stock sheets, highlighting a national lack of clear guidelines for controlled drug handling and recording.
Sidney Baker
All Responded
2019-0407
2 Dec 2019
Manchester (West)
Care Home Health related deaths
Concerns summary (AI summary)
Poor record-keeping, including incorrect care plan entries and lack of documentation for referrals, indicates inadequate staff training and poses risks to patient care and safety.
Action Taken
(AI summary)
Rosewood Healthcare has implemented an Accidents and Incidents file, follows a Triage system, and has online and face-to-face training for falls and manual handling. They also have a new training provider who will be providing SALT and MUST training and audit systems are in place. The CQC conducted a comprehensive inspection of Barley Brook, and found that appropriate referrals were being made to dieticians and the falls team. They are highlighting possible breaches of the Health and Social Care Act 2008 and CQC Registration Regulations 2009 to the provider and will carry out a further inspection within 12 months. Wigan Council has taken action following a safeguarding enquiry, including developing a protection plan defining expectations for service delivery at Barley Brook. Staff will receive training in record keeping, dementia, and nutrition, and the council will monitor the uptake and impact of this training.
Maureen Milton
All Responded
2019-0396
22 Nov 2019
Staffordshire (South)
Other related deaths
Concerns summary (AI summary)
There is insufficient awareness among healthcare professionals and carers about the severe fire risk posed by petrol-based emollient creams, which impregnate clothing and accelerate burns.
Noted
(AI summary)
The MHRA has convened a stakeholder group to design educational resources for healthcare professionals and the public, aiming to launch a toolkit in 2020 with a press release and stakeholder propagation of key messages. NICE acknowledges the concerns but states that overseeing medicine safety, product warnings, and running safety awareness campaigns do not fall within its remit; they refer to existing BNF guidance for prescribers. Public Health England reviewed the report but defers to the Medical and Healthcare products Regulatory Agency (MHRA) as the concerns relate to medicines.
Annie Lloyd
Partially Responded
2019-0493
30 Oct 2019
Black Country
Community health care and emergency services related deaths
Concerns summary (AI summary)
Inadequate processes for checking warfarin dosage resulted in GPs prescribing medication based on copied records and relying on family input, without direct verification of the correct dosage.
Action Taken
(AI summary)
Brace Street Health Centre has implemented several changes, including informing Warfarin patients to bring their yellow books to appointments, scanning the books, coding the INR, and implementing a written Warfarin prescribing procedure. They have also undertaken safe prescribing audits and death review audits.
Shannon Quinn
Partially Responded
2019-0499
6 Sep 2019
Black Country
Care Home Health related deaths
Community health care and emergency services related deaths
Mental Health related deaths
Concerns summary (AI summary)
Multiple failures in multi-agency communication, inadequate staff training, and poor risk management regarding ligature use, patient observations, and resuscitation significantly compromised care for a patient with complex mental health needs.
Action Taken
(AI summary)
Camino Healthcare has undertaken a significant review, appointed a new Executive team, evaluated training, provided further training in Intensive Life Support and Basic First Aid, and made changes to make the environment anti-ligature. The service is also in the process of closing. CQC took urgent enforcement action against Oak House, imposing conditions on the provider's registration. The provider submitted an action plan to deliver new training to staff, which CQC will follow up on at the next inspection.
Joseph Lafferty
Historic (No Identified Response)
2019-0275
7 Aug 2019
Manchester (South)
Care Home Health related deaths
Concerns summary (AI summary)
CQC inspections fail to consistently include external premises areas routinely used by residents, risking overlooked safety issues outside the immediate care environment.
Gloria Mekins
Partially Responded
2019-0171
28 May 2019
Teesside and Hartlepool
Care Home Health related deaths
Concerns summary (AI summary)
A Health Care Assistant failed to perform first aid during a choking incident, and confusion over a DNA CPR order caused delays. The care home also failed to investigate or identify these critical issues internally.
Action Taken
(AI summary)
The care centre disputes the coroner's assertion that staff believed the deceased was choking. Following a Lessons Learned Meeting, they implemented a protocol for staff to follow after a death and created a Health Concerns or Advice Sheet. They also revised their Choking Risk Assessment in consultation with the SALT team to make it more user-friendly.
Margaret Melia
Partially Responded
2019-0320
18 Apr 2019
Black Country
Care Home Health related deaths
Concerns summary (AI summary)
The report cites inadequate discharge and pre-assessment processes between Lakeview Care Home and Dovetail Care Home regarding the requirement of subcutaneous fluids.
Action Taken
(AI summary)
HC-One reviewed and updated their Admission, Transfer and Discharge Procedure to include clearer guidance for colleagues when a delay occurs between the pre-admission assessment and admission, ensuring further information is sought if the pre-assessment was completed more than five days prior to admission, and updated the Admission process checklist to reflect this improvement in practice.
Yong Hong
Historic (No Identified Response)
2019-0130
5 Apr 2019
London (South)
Care Home Health related deaths
Community health care and emergency services related deaths
Concerns summary (AI summary)
The observation regime advised by the GP was not implemented, and no interpreter was sought to assist with assessment of his needs. Also, no risk assessment was carried out prior to making the decision to return his call bell.
Andrew Clegg
Partially Responded
2019-0108
1 Apr 2019
Wilshire and Swindon
Other related deaths
Concerns summary (AI summary)
Care homes are rarely designed with water safety in mind, and CQC inspectors lack sufficient training to identify legionella risks in water systems.
Noted
(AI summary)
The CQC confirms that water safety is considered by its inspectors and that they check for Legionella risk assessments. The Construction Industry Council is pressing for all aspects of life safety to be included in building safety regulatory reform.
Theresa Feehan
Partially Responded
2019-0070
27 Feb 2019
London Inner (West)
Community health care and emergency services related deaths
Concerns summary (AI summary)
The practice's medication review system was inadequate, with outdated patient records and poor correlation between problem lists and prescribed drugs. This led to dangerous medications being continued and a lack of proper rationale for prescribing.
Noted
(AI summary)
The CQC conducted inspections of Lisson Grove Health Centre but ultimately did not find concerns in the areas identified in the prevention of future death report. They rated the health centre 'Good' overall.
Stephen Harte
All Responded
2019-0077
1 Feb 2019
Birmingham and Solihull
Hospital Death (Clinical Procedures and medical management) related deaths
Mental Health related deaths
Concerns summary (AI summary)
Drugs too easily entered the secure mental health unit due to unchecked external food orders, inadequate searches of residents returning from leave, and staff not being searched upon entry.
Noted
(AI summary)
The trust is developing a drug strategy to address illicit substance use in the medium secure unit including risk assessments, educational sessions, opiate replacement consideration and potentially making Naloxone available on discharge; it is anticipated to be in place from January 2020. The CQC clarifies its role in inspections, stating they did not ask the trust to relax rules on takeaways, but did ask for review of blanket restrictions and active risk assessment for patients returning from leave. They review actions taken by organisations if informed of drug problems.
Dennis Warner
Historic (No Identified Response)
2019-0470
28 Jan 2019
London (West)
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
An elderly patient with advanced dementia received incomprehensible discharge information and inadequate follow-up due to ED overcrowding, suboptimal imaging, delayed senior review, and failed contact attempts.
Natasha Chin
Partially Responded
2019-0011
10 Jan 2019
Surrey
State Custody related deaths
Concerns summary (AI summary)
Significant failures in prison medication management, including lack of information sharing with officers, unclear protocols, absent audits for critical processes, inadequate response to previous concerns, and insufficient staff training on withdrawal.
Noted
(AI summary)
HM Inspectorate of Prisons acknowledges the report and will place a copy in their intelligence file to inform future inspections of HMP Bronzefield. They are unable to direct the prison service to take any specific action.
Kenneth Bardsley
Historic (No Identified Response)
2018-0407
27 Dec 2018
Manchester (South)
Product related deaths
Concerns summary (AI summary)
The coroner raises concerns regarding the lack of minimum qualification standards for lift engineers, the absence of an escalation process for regulatory lift examination results, a lack of clarity on engineers following up on requirements, CQC's failure to identify unaddressed faults, and a lack of systems to ensure lift examination details are read and acted upon.
Maria Hryniw
All Responded
2018-0398
20 Dec 2018
Manchester (South)
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Lack of assessment for PEG feeding suitability/volume for an end-of-life patient, unaddressed family concerns, and poor understanding between healthcare teams regarding decision-making, created unsafe care practices.
Noted
(AI summary)
The CQC reviewed the facts and evidence in relation to the death and completed an inspection at the service. The nursing home was found to have achieved beacon status with the Gold Standard Framework for end of life care. The Department of Health and Social Care acknowledges the concerns raised regarding end-of-life care and outlines existing frameworks, guidance, and initiatives aimed at improving care and decision-making in this area. They expect the CQC to respond as regulator of health and adult social care.
Tom Cribley
Historic (No Identified Response)
2018-0329
9 Oct 2018
Liverpool and Wirral
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Repeated systemic failings included poor documentation, delayed escalation of patient deterioration and NMEWS, inadequate clinical handovers, and delayed administration of crucial antibiotics for sepsis, issues previously identified by CQC.
Julia MacPherson
Partially Responded
2018-0298
27 Sep 2018
London (South)
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Failure to review a patient despite severe side effects and family concerns, inadequate mental capacity assessments, poor record-keeping for off-label medication consent, and unread clinical notes, compounded by a lack of statutory consent process for informal patients.
Noted
(AI summary)
The DHSC acknowledges the lack of a statutory process for recording consent to medication for voluntary mental health patients. They state that the Trust will implement additional safeguards, including pharmacist reviews of medications and capacity assessments, with concerns raised to the responsible clinician and clinical director. The CQC notes the concerns but states some relate to specific circumstances so they are unable to comment, but intends to follow through some areas of concern in more detail during an inspection later in the year.
Hubert Kelly
Partially Responded
19 Sep 2018
Black Country
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Emergency department overcrowding leads to patients waiting in corridors without meaningful interaction or timely assessment, with waiting times frequently exceeding national standards.
1 response
from Hubert Kelly
Terence Bennett
Partially Responded
2018-0282
14 Sep 2018
Wiltshire and Swindon
Mental Health related deaths
Suicide
Concerns summary (AI summary)
The jury found that failures in mental healthcare contributed to the death, including inadequate care plans, insufficient staff knowledge of medical records, and a lack of family involvement.
Action Taken
(AI summary)
NHS Improvement is working with mental health trusts to improve patient safety through a national mental health safety initiative. They are also reviewing concerns and failings with the Trust and have put changes in place and are working on a support package for the Trust.
Natalie Billingham
Historic (No Identified Response)
2018-0274
27 Jul 2018
Black Country
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Inadequate communication, delayed assessment of blood results, and missed opportunities for early antibiotic administration led to a failure in recognising the development of sepsis.
Jane Parker
Historic (No Identified Response)
2018-0243
25 Jul 2018
Manchester (South)
Care Home Health related deaths
Concerns summary (AI summary)
Care home staff had poor understanding of modified diets and lacked systems for correct food preparation and marking. There was also limited understanding of escalating choking episodes to speech and language therapy.