Oxleas NHS Foundation Trust
PFD Addressee
Reports: 26
Earliest: Dec 2014
Latest: 24 Mar 2026
43% 2-year response rate (below 83% average). 52% of classified responses show concrete action taken.
PFD Reports
26 resultsThomas Ruggiero
No Identified Response
2026-0171
24 Mar 2026
Ian Potter
State Custody related deaths
Concerns summary (AI summary)
Healthcare team, particularly mental health staff, inconsistently attended ACCT reviews, leaving vulnerable prisoners without adequate safety netting and protective measures.
Rajwinder Singh
No Identified Response
2026-0100
19 Feb 2026
Inner West London
State Custody related deaths
Concerns summary (AI summary)
HMP Wandsworth lacks mandatory ACCT refresher training for prison officers and equivalent training for agency healthcare staff, and offers no training in risk formulation.
Azroy Dawes-Clarke
All Responded
2025-0389
29 Jul 2025
Kent and Medway
State Custody related deaths
Concerns summary (AI summary)
There was a significant lack of inter-agency dialogue and learning following a severe incident, leading to persistent confusion regarding command primacy and effective response strategies during acute medical emergencies in prison.
Action Planned
(AI summary)
A Practice Development Nurse (PDN) was appointed in September 2024 to ensure healthcare staff remain current with training and guidance, and the Quality Manager has reviewed and updated policies, communicating their locations to all staff members. SECAmb has several actions planned, including: establishing a Prisons Task and Finish Group, communicating the move away from 'Code Red/Blue' terminology, ensuring clarity around primacy of care, and undertaking a learning needs analysis regarding restraint implications. They will also review the Surrey Safeguarding Adults Board Care of Prisoners into Acute Hospitals guidance. HMPPS has reminded staff at HMP Elmley to request healthcare assistance immediately during any unplanned restraint and Oxleas staff have been reminded of their contractual requirement to remain with the individual throughout the medical emergency. NHS England Health & Justice guidance has been shared with Use of Force Coordinators and will be included in the new HMPPS framework and guidance.
Sheldon Jeans
All Responded
2025-0376
25 Jul 2025
Dorset
Alcohol, drug and medication related deaths
State Custody related deaths
Concerns summary (AI summary)
The absence of clear national and local policies on managing illicitly brewed alcohol ("hooch") and governing prisoner-held medications creates significant safety risks within the prison estate.
Noted
(AI summary)
HMP Guys Marsh has developed its Incentivised Substance Free Living (ISFL) unit, provides comprehensive staff information on illicitly brewed alcohol, and ensures in-cell medication safes are available and fit for purpose. Oxleas NHS Foundation Trust has committed to introducing regular assurance checks for all prisoners in receipt of IP medication. Oxleas NHS Foundation Trust will be developing and distributing new health promotion materials to the prison population at HMP Guys Marsh focusing on safe storage and proper disposal of medication. They have published a local In-possession Medication Compliance procedure outlining bi-monthly in-cell compliance checks. HMPPS has developed and disseminated materials focused on illicitly brewed alcohol (IBA), including the Drugs in Prison and Probation (DiPP) guide. The healthcare provider at HMP Guys Marsh, Oxleas NHS Foundation Trust, has committed to introducing regular assurance checks for all prisoners in receipt of IP medication, and in-cell lockers will be replaced if damaged. The Department acknowledges concerns about medication held in prisoners' possession, but states that national NHS policies for prisoners are the same as those used in the community. They believe existing processes, contractual monitoring, and learning from serious incidents are sufficient, and that national guidance could further complicate the issue.
Patryk Gladysz
Partially Responded
2025-0364
18 Jul 2025
Inner West London
Mental Health related deaths
State Custody related deaths
Concerns summary (AI summary)
Systemic failures include inadequate staffing affecting mental health assessments and key worker schemes, poor communication between prison and healthcare staff, and insufficient training on risks for foreign nationals and first aid.
Action Taken
(AI summary)
HMP Wandsworth has improved staffing levels, assigned a Custodial Manager to oversee the keyworker scheme, is working with Catch 22 to improve support for Foreign National Offenders, and has reinforced staff responsibilities during roll checks. The prison is implementing a monthly assurance check of ACCT observations against CCTV footage. NHS England outlines actions taken at HMP Wandsworth, including reinstating deactivated NOMIS accounts for healthcare staff and providing training/support on NOMIS use. The compliance rate for ILS training is 89% and BLS training is 81%, with all staff rostered to provide clinical care up to date with training. DHSC notes the concerns and reports that the staffing vacancy within the mental health in-reach team at HMP Wandsworth has been filled, and a new operational manager was appointed in late 2024. Actions have focused on refreshing and developing the skills of the mental health team and healthcare staff have been trained in basic life support.
Paul Dunne
Partially Responded
2025-0104
21 Feb 2025
South London
Hospital Death (Clinical Procedures and medical management) related deaths
Mental Health related deaths
Suicide
Concerns summary (AI summary)
Mental health professionals exhibited significant gaps in risk assessment judgment, mental health staff failed to follow A&E policies, and incompatible electronic record systems prevented crucial information sharing between departments.
Noted
(AI summary)
NHS England is committed to improving Electronic Patient Records (EPRs) across all NHS Trusts and has provided funding to ensure all NHS Trusts have an EPR implemented. An updated MHLT policy outlines the required documentation the MHLT will provide to acute trusts. CQC acknowledges the concerns raised, and states how they will be reviewed via their internal Specific Incidents Guidance (SIG) and that they will continue to monitor the trusts in line with their internal processes and methodology.
Benjamin Harrison
All Responded
2024-0394
19 Jul 2024
Mid Kent & Medway
Alcohol, drug and medication related deaths
State Custody related deaths
Concerns summary (AI summary)
Lack of night-time healthcare in prison means untrained officers manage intoxicated prisoners without clear guidance, compounded by inconsistent information sharing policies between healthcare and prison staff regarding medication and risk.
Action Planned
(AI summary)
Oxleas will ensure the healthcare team is aware of relevant policies and that these are shared and discussed, and has updated on-call GP guidance. A review of policies has been completed and shared. HMPPS has issued an order to staff regarding escalating concerns about prisoners under the influence of illicit substances. They are also embedding a process for sharing information about at-risk prisoners with medication in their possession, and are consulting on new guidance around prisoners under the influence.
Lee Hughes
Partially Responded
2024-0120
4 Mar 2024
Inner West London
Alcohol, drug and medication related deaths
Concerns summary (AI summary)
There was a serious failure to manage the deceased's intoxication and unrousable state in prison, with medical help not sought despite clear signs. Critical opportunities for escalation and appropriate care were missed.
Action Planned
(AI summary)
Oxleas NHS Foundation Trust has revised its substance misuse operational policy to include consideration of time spent in custody when prescribing methadone, and mandates withholding sedating medication from patients showing signs of intoxication until a urine drug screen and clinical review are completed. HMP Wandsworth now stocks and mandates the use of near-patient urine tests for drugs for patients presenting with sedation of unknown cause. NHS England will use the learning from this case to strengthen the service specification, and all reports received are discussed by the Regulation 28 Working Group to share learnings and identify emerging trends.
Denise Porter
Historic (No Identified Response)
2023-0548
21 Dec 2023
West London
Suicide
Concerns summary (AI summary)
The Trust's failure to thoroughly interrogate a police referral and reliance on an incomplete incident summary led to a critical misassessment of suicide risk and an inadequate care plan.
Luke Whitelaw
All Responded
2023-0486
27 Nov 2023
Inner North London
Suicide
Concerns summary (AI summary)
Missed opportunities for urgent psychiatric review and readmission occurred, alongside a lack of "professional curiosity," poor documentation, and inadequate risk assessment formulation in patient care.
Action Taken
(AI summary)
Oxleas NHS Foundation Trust updated its Acute Mental Health Patient Flow and Bed Management policy in December 2023, and introduced a single crisis assessment form on 22 January 2024. They also reinforced documentation standards and protected time for complex case discussions, with clinical leadership and psychology support.
Samuel Pearson
All Responded
2022-0358
10 Nov 2022
South London
Alcohol, drug and medication related deaths
Concerns summary (AI summary)
Multi-agency support failed during an emergency housing move for a vulnerable patient, exacerbating anxiety. A GP referral for mental health support was delayed by a long backlog, with referrers unaware of the service's capacity issues.
Action Planned
(AI summary)
Oxleas NHS Foundation Trust has completed a new ADAPT Operational Policy that clearly sets out expectations of information to service users and referrers regarding waiting times. An automated email will be generated and sent to the referrer informing them of expected screening times and contact information for urgent escalations. The London Borough of Bromley Council will be notified as soon as possible in the event of future emergency decants, when a vulnerable person subject to social care involvement is moved and London Borough of Bromley’s largest provider Clarion has been asked to review their Emergency Decant Policy around notification of emergency decants to LBB where there is a vulnerable household member. Clarion Housing Group is reviewing its alternative accommodation and related assessment process, considering how interagency working can be further embedded into its processes. The review is expected to be completed by 31st January 2023.
Liridon Saliuka
All Responded
2022-0355
8 Nov 2022
Inner South London
State Custody related deaths
Suicide
Concerns summary (AI summary)
There was a lack of clear, accessible documentation detailing a prisoner's disability adjustments and a general lack of disability awareness among prison staff, leading to inappropriate assumptions about his capabilities.
Action Planned
(AI summary)
Oxleas NHS Foundation Trust will now document adjustments required for a patient's disability on the Prison Nomis (P-Nomis) system, accessible by prison staff, healthcare, and social services. A fortnightly meeting involving all providers has now convened allowing discussion of patients presenting with disability that may be of concern, to facilitate improved care planning and communication. HMP Belmarsh will be holding monthly training sessions throughout 2023, alongside Oxleas NHS Trust and RGB, for all operational staff. These sessions will focus on encouraging staff to think differently about disability and to improve how they engage with disabled prisoners.
Bradleigh Barnes
All Responded
2022-0332
24 Oct 2022
Dorset
State Custody related deaths
Suicide
Noted
(AI summary)
NHS England will request assurance from regional Directors of Commissioning that actions regarding the use of the PSA (proactive systematic assessment) vital signs tool have been implemented and evidenced by April 2023. They will also work with HMPPS on their review of PSO 1600: Use of Force, providing clinical leadership on section 6. A memorandum of understanding has been put in place between healthcare and the prison regarding attendance of healthcare and all planned use of force interventions and healthcare staff are to be trained alongside prison officers. HMPPS implemented a memorandum of understanding with the new healthcare provider at HMP Portland regarding the role of healthcare during use of force incidents. Whitewood furniture beds have replaced metal bedframes at HMP Portland. The Governor of HMP Portland confirms their involvement in the HMPPS response to the Regulation 28 report.
Stephen Cope
Partially Responded
2021-0332
30 Sep 2021
Inner London South
Mental Health related deaths
State Custody related deaths
Suicide
Concerns summary (AI summary)
The rapid closure of an ACCT for newly transferred prisoners, often based on minimal review, poses a risk as it fails to allow adequate time for staff to assess and understand the individual's needs.
Action Planned
(AI summary)
HMPPS implemented a revised version of ACCT in July 2021 that focuses on a person-centred approach, information sharing, improved case reviews and a strengthened post-closure period and shared a learning bulletin about transferring prisoners on an open ACCT which emphasises the importance of good communication and information-sharing. The Department of Health and Social Care is working with partners on the next version of the National Partnership Agreement (NPA) for Prison Healthcare, due in April 2022. NHS England is also reviewing the ACCT process in prisons and healthcare attendance, with findings anticipated in early 2022.
Claire Lilley
All Responded
2020-0297
11 Dec 2020
Inner London South
Hospital Death (Clinical Procedures and medical management) related deaths
Mental Health related deaths
Suicide
Concerns summary (AI summary)
Risk assessments for Mental Health Act patients on Section 17 leave are fragmented across different records and tools, lacking a central, formulated document for comprehensive clinician review.
Action Planned
(AI summary)
Oxleas NHS Foundation Trust will require consistent recording of service users' and carers' feedback in the MDT template, make risk decisions at every MDT meeting, assign responsibility for updating risk assessments after each MDT, and update the Clinical Risk Assessment and Management Policy accordingly. The Medical Director and Director of Nursing will communicate these standards to all clinicians, facilitated by a team approach to risk management led by Matrons.
Viktor Scott-Brown
All Responded
2020-0163
18 Aug 2020
County Durham and Darlington
Community health care and emergency services related deaths
Suicide
Concerns summary (AI summary)
A psychiatrist failed to inform a patient about Lamotrigine's self-harm/suicide side effect due to a lack of awareness, exacerbated by inconsistent or absent warnings in reputable pharmacological guidelines, posing patient safety risks.
Noted
(AI summary)
Oxleas NHS Foundation Trust states they no longer have any involvement in the authorship or editing of the Maudsley Prescribing Guidelines since April 2015. Tees Esk & Wear Valley NHS Foundation Trust is developing a Medication Safety Series document regarding prescribing resources and sources of patient information, aiming to have a draft ready for approval on 24th September 2020 and complete dissemination by 2nd October 2020. NICE has passed the concerns regarding lamotrigine to the BNF publishers and will consider moving a footnote about the risk of suicidal thoughts and behaviour into the recommendation of their guideline on epilepsies, currently being updated. BNF Publications will add suicidal ideation as a side effect to the lamotrigine monograph and the important safety section of the lamotrigine monograph in the BNF.
Gary Etherington
All Responded
2020-0134
26 Jun 2020
Inner South London
Community health care and emergency services related deaths
Mental Health related deaths
Suicide
Concerns summary (AI summary)
Mental health assessment failed to gather corroborative history and discharged patient to GP care without adequately considering suicidal ideation or providing a proper safety plan. The Root Cause Analysis was unreliable, failing to identify these critical care problems.
Action Taken
(AI summary)
The Trust has updated its Incident Management Policy and Procedures, implemented a new Serious Incident Team, and provided training on Mental Health Act assessments to address the coroner's concerns. They have implemented measures to ensure investigations are thorough and identify problems in care.
Bernard O’Flynn
Historic (No Identified Response)
2019-0488
8 May 2019
London Inner (South)
State Custody related deaths
Concerns summary (AI summary)
Concerns remain that policies for medical emergencies in state custody, outside of Code Red/Blue scenarios, lack input from an emergency medicine expert, potentially missing cases requiring immediate hospital transfer.
Jennifer Lewis
All Responded
2019-0003
15 Apr 2019
Kent (North-West)
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
There was a failure to coordinate care between mental and physical health doctors, resulting in unsuitable and inadequate care for the patient's overall needs.
Action Taken
(AI summary)
The Trust has implemented several changes, including inviting relevant healthcare professionals to CPA meetings, entering all patients' weight and height into the Malnutrition Universal Screening Tool (MUST), and ensuring patients with long-term nutritional needs remain open to the dietician. These improvements are incorporated into the physical health strategy.
Thomas McAuley
Partially Responded
2018-0309
29 Oct 2018
London Inner (South)
State Custody related deaths
Concerns summary (AI summary)
Disjointed communication and lack of universal access to medical records (DPMFs) across custody and prison healthcare services mean vulnerable individuals' medical assessments are not consistently reviewed by prison medical staff.
Action Planned
(AI summary)
The MPS is working to implement a communication network (N3) and hardware into all custody suites, to provide healthcare professionals with access to NHS Summary Care Records and is required for an EMRS, anticipated within a year. A new PER will be introduced in April 2019 and the MPS will introduce the EMRS platform within one year.
Julia MacPherson
Partially Responded
2018-0298
27 Sep 2018
London (South)
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Failure to review a patient despite severe side effects and family concerns, inadequate mental capacity assessments, poor record-keeping for off-label medication consent, and unread clinical notes, compounded by a lack of statutory consent process for informal patients.
Noted
(AI summary)
The DHSC acknowledges the lack of a statutory process for recording consent to medication for voluntary mental health patients. They state that the Trust will implement additional safeguards, including pharmacist reviews of medications and capacity assessments, with concerns raised to the responsible clinician and clinical director. The CQC notes the concerns but states some relate to specific circumstances so they are unable to comment, but intends to follow through some areas of concern in more detail during an inspection later in the year.
John Sloan
Historic (No Identified Response)
12 Feb 2018
London Inner (South)
Mental Health related deaths
Concerns summary (AI summary)
Mental health professionals failed to inquire about suicidal ideation and did not record concerns from the patient's daughter, representing missed opportunities to provide supportive measures.
Michael Vukovic
All Responded
2018-0031
29 Jan 2018
London Inner (South)
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
The patient was discharged from psychiatric admission without follow-up, as the Home Treatment Team never saw him and a referral to a drug and alcohol service was not followed up by the hospital.
Noted
(AI summary)
Oxleas NHS Foundation Trust states that Mr. Vukovic was not referred to the Home Treatment Team and explains why. They note that Lifeline would not have been able to provide support and state Mr. Vukovic was discharged to a family who had been involved in his care.
Anne Morris
Partially Responded
2017-0383
18 Dec 2017
London Inner (South)
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Hospital staff did not contact friends and relatives after the patient consented, and there was no written plan identifying the responsible team for onward care in the community. The community team also did not proactively contact the hospital for a discharge plan.
Action Planned
(AI summary)
Priory Group has reviewed and re-launched its Admission, Transfer and Discharge Policy and plans a rolling programme of training webinars in 2018, where discharge planning and communication with family/friends will be highlighted. Oxleas Home Treatment Team now contacts the referring organisation to request discharge information within 24 hours if it's not received, and the 'Transfer of Care within Oxleas and externally' protocol has been reviewed to ensure standardisation across all Oxleas services.
Ratidzai Sangare
Historic (No Identified Response)
2016-0195
18 May 2016
London South
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Healthcare staff failed to recognize a critical condition requiring immediate resuscitation and delayed alarm response due to assumptions. Agency staff had limited access to telephones for emergencies.