Welsh Ambulance Services NHS Trust

PFD Addressee

Reports: 45 Earliest: Oct 2013 Latest: 5 Feb 2026

86% 2-year response rate (above 83% average). 33% of classified responses show concrete action taken.

Action Taken 33%

Action Planned 40%

Noted 25%

Disputed 2%

Based on 52 classified responses

PFD Reports

28 results

Pamela Conway

2016-0309 26 Aug 2016 North Wales (East and Central)

Community health care and emergency services related deaths Hospital Death (Clinical Procedures and medical management) related deaths

Concerns summary (AI summary) Persistent and unacceptable delays in patient offloading from ambulances at hospitals continue to render ambulance resources unavailable for other calls, creating ongoing risks to public safety.

Action Planned (AI summary) The Welsh Ambulance Service NHS Trust has made progress against key actions identified in an attached action plan, with the most significant impact from the Welsh Health Circular regarding hospital handover guidance. Lessons learned from the case are being monitored through a Task and Finish Group. The University Health Board is scrutinizing two working action plans relating to the case, which will be monitored by the Quality and Safety Group.

Jasmine Lapsley

2016-0022 15 Jan 2016 North West Wales

Community health care and emergency services related deaths

Concerns summary (AI summary) Emergency services in rural NW Wales suffer from a lack of nighttime air support, ineffective rostering and communication for Community First Responders, and inadequate resource planning for seasonal population increases.

Noted (AI summary) This response is not classifiable due to being unreadable. The Welsh Air Ambulance is expanding by an additional helicopter in July 2016 and has funding for three more in early 2017. The Welsh Ambulance Services NHS Trust has piloted hand-held devices to improve communications for community first responders.

Christopher Connor

2015-0461 12 Nov 2015 Powys, Bridgend and Glamorgan Valleys

Community health care and emergency services related deaths

Concerns summary (AI summary) Ambulance response was delayed, only arriving after police expedited the call, indicating potential issues with emergency service dispatch or prioritization.

Action Taken (AI summary) Following an investigation, the Welsh Ambulance Services NHS Trust addressed failings by an individual staff member and provided additional education and support to call takers involved in the incident; the individual is being managed in line with Trust policies.