Medicines and Healthcare products Regulatory Agency

PFD Addressee
Reports: 71 Earliest: Dec 2013 Latest: 1 Apr 2026

62% 2-year response rate (below 83% average). 28% of classified responses show concrete action taken.

PFD Reports
71 results
Alexandra Briess
Partially Responded
2023-0117 6 Apr 2023 Berkshire
Alcohol, drug and medication related deaths Child Death Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary) A critical lack of national systems for capturing and reporting anaphylaxis cases, especially fatal and near-fatal ones, along with no named accountability for allergy services, impedes understanding and prevention.
Noted (AI summary) NHS England acknowledges concerns around anaphylaxis and highlights discussions with stakeholders to improve data collection, understanding, and research. They reference the Immunology and Allergy Clinical Reference Group, specialised allergy service specifications, and initiatives by BSACI and the Royal College of Physicians. The Department of Health and Social Care acknowledges the concerns about national leadership on allergy services and capturing anaphylaxis cases. They mention that NHS England is responsible for clinical policy and strategy and highlight the establishment of an Expert Advisory Group for Allergy and the UK Fatal Anaphylaxis Registry.
Gavin Pedleham
All Responded
2023-0005Deceased 30 Dec 2022 Surrey
Alcohol, drug and medication related deaths
Concerns summary (AI summary) There is a lack of regulation governing the safe storage and access of controlled drugs like Oramorph in community settings, unlike highly regulated institutional environments.
Noted (AI summary) The Home Office, after consulting with the Department for Health and Social Care, believes that appropriate measures are already in place to reduce the risk of accidents involving liquid morphine and has no plans to introduce additional controls. NICE believes its existing guideline [NG46] on controlled drugs: safe use and management is sufficient, including recommendations for healthcare professionals to advise patients on safe storage and appropriate use. The MHRA will work with marketing authorisation holders to update product information for Oramorph, highlighting the need for secure storage and supervision after dilution.
Seema Haribhai
Partially Responded
2022-0208 7 Jul 2022 Inner North London
Alcohol, drug and medication related deaths
Concerns summary (AI summary) The report identifies that an Ayurvedic practitioner did not recognise that the cause of a patient's yellow discolouration might be her own prescription, and GPs did not record details of patient history or advise immediate cessation of Ayurvedic medicines.
Noted (AI summary) The APA will write to the Indian High Commission to suggest a review of Indian herbal imports and will petition the Food Standards Agency to require herb labelling to display both botanical and common names. The MHRA explains its Yellow Card scheme for reporting adverse drug reactions, clarifies why a report couldn't be submitted in this case due to lack of product details, and notes other reporting routes; no changes to the scheme are proposed.
Edward Capovila
All Responded
2022-0125 25 Apr 2022 County of Cumbria
Alcohol, drug and medication related deaths Product related deaths
Concerns summary (AI summary) Insufficient information regarding unusual methods of fentanyl misuse poses a significant risk of future deaths due to its potential for varied abuse.
Action Taken (AI summary) The MHRA issued a drug safety bulletin in 2014 warning of overdose risk with fentanyl patches exposed to heat. In 2019, they reviewed benefits/risks and made recommendations for regulatory action, including updated warnings about addiction in product information and a Drug Safety Update article. The product information for all licensed codeine medicines is being updated.
Chimezie Daniels
All Responded
2021-0255 16 Jul 2021 Inner North London
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary) CPAP machine alarms do not distinguish between minor leaks and critical oxygen cessation, causing confusion and delays in responding to serious patient deterioration, especially with multiple alarms.
Noted (AI summary) NHS England notes that the concerns raised relate to the design of medical devices and fall under the remit of the MHRA, but they have worked with the British Thoracic Society and continue to work with the Faculty for Intensive Care Medicine to develop guidance on alarm systems and breathing circuits. The MHRA states that the audible alarm system in the Philips Trilogy 202 device is based on an internationally recognised standard and that there is currently no evidence to indicate a wider safety concern. They are engaging with professional organizations to explore alarm prioritisation and have requested information from a patient safety incident database.
Andrew Cook
All Responded
2021-0258 18 Jun 2021 Northamptonshire
Alcohol, drug and medication related deaths Product related deaths
Concerns summary (AI summary) Concerns involve potential under-reporting of PEG allergy, insufficient research into its effects, and the lack of clear labelling on medical products regarding PEG's presence, dose, and various synonyms.
Action Planned (AI summary) The MHRA will discuss labelling requirements with other regulators internationally, collect and review information from a range of data sources on PEG exposure, and raise the profile of PEG/macrogol working with relevant stakeholders where appropriate.
Ian Hall
Partially Responded
2021-0202 14 Jun 2021 Greater Manchester South
Alcohol, drug and medication related deaths Community health care and emergency services related deaths Other related deaths
Concerns summary (AI summary) Incorrect medication was dispensed, and pharmacies lack checks to prevent vulnerable adults, whose non-clinical carers administer medications, from receiving wrong prescriptions.
Action Planned (AI summary) The MHRA will review the packaging of the amitriptyline and atenolol medicines and if improvements could be made they will contact the pharmaceutical manufacturers who supply these medicines and seek changes.
Peter Hussey
All Responded
2021-0115 19 Apr 2021 Stoke-on-Trent & North Staffordshire Coroner’s Court
Hospital Death (Clinical Procedures and medical management) related deaths Product related deaths
Concerns summary (AI summary) An enteral feeding and drainage tube's product description and staff training were insufficient, leading to confusion about its reduced bore size. This caused inadequate drainage, and the product is still misleadingly promoted.
Action Planned (AI summary) NHS England and Improvement are working with the Healthcare Safety Investigation Branch (HSIB) testing and introducing national patient safety incident investigation training and developing a patient safety incident investigation training procurement framework. GBUK Enteral Ltd has revised device labelling and Instructions For Use (IFU) to remove references to drainage, add warnings about flow restrictions with ENFit connectors, and clarify the intended use as a feeding tube. They have also provided refresher training to sales staff and requested NHS supply chain to update the device description on their website. The Trust has designed a new proforma for evaluating equipment and has updated the Trust e-learning training package for the insertion and on-going management of Nasogastric/Orogastric tubes including troubleshooting guidance and a competency and self-assessment document. The manufacturer has updated the product labelling for the Carefeed devices to remove the secondary intended use of drainage; MHRA will write to UK manufacturers of nasogastric tubes to advise them of the risk associated with the use of the ISO standard ENFit connector in aspiration/decompression situations and ask them to update their risk assessment and is collaborating with NHS England and Improvement on raising awareness on the Medical Devices Safety Officers' (MDSO) network.
Samuel Morgan
All Responded
2020-0276 9 Dec 2020 Swansea and Neath Port Talbot
Suicide
Concerns summary (AI summary) Patient information leaflets for SSRIs lack immediate, high-impact warnings, such as a "Black Box Warning," to clearly highlight the increased risk of suicidal thinking in young adults.
Noted (AI summary) The Department of Health and Social Care acknowledges concerns about the presentation of risks associated with citalopram and lack of a follow-up appointment, but does not commit to specific changes beyond noting existing guidance and MHRA's monitoring. The MHRA acknowledges the concerns, highlights existing warnings about suicide risk with SSRIs, and states that the information has been used to generate a Yellow Card report for continuous monitoring, but does not commit to specific changes.
Susan Warby
All Responded
2020-0188 25 Sep 2020 Suffolk
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary) Indistinctive packaging for IV fluids used in arterial lines causes confusion, while medical staff's incorrect blood sampling technique from arterial lines further exacerbated errors.
Action Planned (AI summary) The MHRA will consider with the marketing authorisation holder whether improvements could be made to assist clinical staff to more easily assimilate the statutory information on intravenous fluid bags to reduce the likelihood of errors. West Suffolk NHS Foundation Trust implemented enhanced procedures and safeguards, including more robust processes for prescribing and checking fluid bags, introducing clear medication bags, and altering medication bag displays. They have seen a reduction in intensive care medication errors as a result.
Alana Cutland
All Responded
2020-0151 5 Aug 2020 Milton Keynes
Alcohol, drug and medication related deaths Other related deaths
Concerns summary (AI summary) The drug information leaflet for doxycycline failed to highlight the possibility of a psychotic reaction, which the deceased experienced, hindering early intervention by her family.
Action Planned (AI summary) The MHRA reviewed evidence on doxycycline and psychotic reactions. Based on expert advice, they will request that the lead marketing authorisation holder submit a proposal by 30 November 2020 to gather further data on the risk of psychotic reactions following doxycycline.
Mary Nelson
Historic (No Identified Response)
2020-0036 24 Feb 2020 Cumbria
Alcohol, drug and medication related deaths
Concerns summary (AI summary) Dangerous fluoxetine accumulation suggests a need to revise dosage guidance, especially for the elderly, and consider in-life drug testing. This death was also not reported to the Yellow Card system.
Shanté Turay-Thomas
All Responded
2020-0124 27 Jan 2020 Inner North London
Community health care and emergency services related deaths Emergency services related deaths Other related deaths
Concerns summary (AI summary) GPs failed to ensure specialist allergy care, provided inadequate advice on carrying two adrenaline pens, and did not offer training for new auto-injector devices, compounded by deficient CCG guidance on dosage.
Noted (AI summary) NHS England will continue to work with HEE, the professional Royal Colleges, and other organizations to stay updated on new guidance and resources for managing severe allergies, and will explore using communication routes or commissioning levers to support their adoption. They also describe their assurance role for CCGs and commissioning of healthcare services. Advanced states they will work with NHS Digital to develop a standard for electronic updating of ambulance systems to inform them when an ambulance has been recalled. They also suggest an independent review of clinical triage systems. NICE notes that the British National Formulary (BNF) and BNF for Children (BNFc) already contain detailed advice on adrenaline auto-injectors, including MHRA/CHM advice from 2017 and 2019. It will consider how best to make clear in CG134 the advice that 2 adrenaline auto-injectors should be prescribed, which patients should carry at all times. Bausch & Lomb distributes trainer pens to allergy clinics and is currently reviewing the design of its trainer pens to incorporate a needle cover shield extension when activated, to more closely replicate the patient experience with the actual pen. The Winchmore Hill Practice undertook an audit of patients prescribed Emerade to ensure dosage was in accordance with the BNF, reviewed AAI pen doses, and contacted patients with up-to-date advice from the MHRA. The practice has shared learning with the CCG medicine management team and amended the message on scriptswitch; any proposed changes to be made by CCG Pharmacist, will need to be approved by a Senior doctor at the practice. NHS Digital details changes made to NHS Pathways following the incident, including improving the Anaphylaxis algorithm, developing an audit framework, and conducting a user satisfaction survey to improve call-handling and call prioritisation. LAS clarifies the division of responsibilities for triage systems, stating that ECPAG and NHS Digital are responsible for setting categories and addressing inconsistencies between systems. LAS will discuss the PFD report at relevant user groups. The Department of Health and Social Care notes several actions, including the FSA working to get emerging trend information and alert local authorities, and working to identify means of access to relevant datasets so they can be included for analysis of food-related cases of anaphylaxis. The Healthcare Safety Investigation Branch (HSIB) will consider the matters of concern in the report and whether these meet its criteria for national investigation when the situation allows. Enfield CCG distributed a Medicines Safety Bulletin on Adrenaline Auto Injectors (AAIs) to GPs and other primary care healthcare professionals on 30th January 2020 and has contacted all GP practices. They are implementing a post-incident review and a report will be completed to ensure all actions identified are implemented to prevent a recurrence, including a review of governance processes and decision-making points.
Gemma Macdonald
Partially Responded
2019-0417 5 Dec 2019 Suffolk
Alcohol, drug and medication related deaths Mental Health related deaths
Concerns summary (AI summary) The unchecked online availability of large quantities of medication, without systems to verify purchaser suitability or limit transaction amounts and frequency, poses a significant risk.
Noted (AI summary) The Department of Health and Social Care acknowledges concerns about online access to medicines and outlines existing regulations and initiatives to improve patient safety, including the Falsified Medicines Directive and Local Health and Care Record Exemplars.
Victor Hall
Partially Responded
2019-0482 16 Oct 2019 Manchester (West)
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary) Ambiguous medication packaging contributed to an error, which the MHRA failed to address. There's a need for enhanced guidance and training for nursing and pharmacy staff on thorough medication checks and documentation at all stages.
Action Planned (AI summary) The Trust will undertake a full review of the dispensary environment at Salford Royal Hospital, looking at workspace design and dispensing processes, with implementation by the Learning and Development team by 31st December 2019. Nursing staff will ensure medicine safety mandatory training compliance, weekly senior nurse walkabouts will observe medication procedures, and a policy will be published to provide guidance about medicine safety incidents.
Liane Davenport
Partially Responded
2020-0136 10 Oct 2019 Cumbria
Alcohol, drug and medication related deaths Mental Health related deaths
Concerns summary (AI summary) There is a need to consider and recommend routine blood level monitoring for patients on long-term, high-dose antipsychotics, especially for older and frailer individuals.
Noted (AI summary) The Trust states that the care provided to Ms Davenport was appropriate. They have reviewed HDAT monitoring policy which includes ECG, Urea and electrolytes, Liver function, Prolactin, blood pressure and pulse, clinical signs of hydration, glucose regulation, review of side effects and PRN medication, but excludes monitoring blood levels.
Jeanette Robinson
All Responded
2019-0185 3 Jun 2019 Cornwall and the Isles of Scilly
Community health care and emergency services related deaths
Concerns summary (AI summary) The coroner raises concerns about the lack of an alarm on a Nimbus 3 air mattress, which deflated when its power cable was dislodged, contributing to the patient's death.
Noted (AI summary) Cornwall Council has replaced all Nimbus mattress systems in the community with Elite systems. All Nimbus stock has been destroyed. The council states that the previous service records indicate that there is no evidence to suggest that alarm failure was an issue on the Nimbus system. The MHRA explains CE marking and post-market surveillance processes for medical devices like mattresses, noting that the incident was not reported to them. They state that without a serial number to identify the mattress, a report may be inconclusive and there is no further action that MHRA can take.
Edward Hearn
All Responded
2019-0479 8 May 2019 London Inner (South)
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary) A system failure led to a critical high globulin blood test result in A&E not being followed up, delaying diagnosis. Additionally, prescribing information needs clearer guidance on cardiac monitoring.
Disputed (AI summary) Amgen believes that cardiac monitoring guidance is already definitively outlined in the prescribing information for Kyprolis, and that no further revisions to the SmPC are required. However, they will continue to conduct ongoing pharmacovigilance of Kyprolis and evaluate their SmPC guidance on cardiac monitoring. The case is being used to highlight to ED medical staff the importance of noting abnormal blood test results and ensuring appropriate follow-up, and work is ongoing to highlight the importance of reviewing test results on inpatients daily. A Safety Net is being prepared, and KCH and the PRUH standard lab comments to GP‟s for outpatient Biochemistry will be aligned. The MHRA considered whether the statutory information currently provided by the marketing authorisation holder for prescribers and patients on the safe use of carfilzomib is adequate. The statutory product information for cyclophosphamide and dexamethasone was also considered.
Ronald Clark
Partially Responded
2019-0151 8 Apr 2019 Portsmouth and South East Hampshire
Hospital Death (Clinical Procedures and medical management) related deaths Product related deaths
Concerns summary (AI summary) Stents supplied in identical packaging with only small labels pose a risk of using incorrect sizes during medical procedures.
Action Planned (AI summary) The National Patient Safety Team is reviewing the National Safety Standards for Invasive Procedures (NatSIPPs) and the NatSIPP on prosthesis verification is being updated to reflect developments in implant selection and verification processes, including the potential for future scanning for all prothesis/implants.
Natasha Ednan-Laperouse
Partially Responded
2018-0279 8 Oct 2018 London (West)
Other related deaths
Concerns summary (AI summary) Allergens were not adequately labelled on Pret-a-Manger packaging, and there was no coordinated system for monitoring customer allergic reactions. Additionally, the needle length and adrenaline dose of Epipens may be inadequate for treating anaphylactic reactions.
Action Planned (AI summary) The MHRA has already undertaken a review of adrenaline auto-injectors, progressed this within Europe, resulting in improved training, additional risk minimisation measures and factual disclosures within the product information. They are also undertaking a rigorous evaluation of the clinical study data for each brand of adrenaline auto-injector and will ensure any necessary measures are taken to increase effectiveness. The Department is undertaking an urgent review of allergen information provision for food which is pre-packed for direct sale, with a consultation on policy options planned for early in the new year and any needed legislation to follow as soon as possible. The FSA has been working with local authorities in Lancashire on a pilot scheme to improve the notification of incidents between businesses, local authorities and the NHS.
Ian Wolstenholme
Partially Responded
2018-0272 8 Aug 2018 Manchester (North)
Alcohol, drug and medication related deaths Community health care and emergency services related deaths
Concerns summary (AI summary) A lack of national guidance for clinicians on co-prescribing multiple highly addictive and potentially harmful drugs creates a risk of serious harm or death from combined drug toxicity.
Action Planned (AI summary) NICE has been commissioned to produce guidance on safe prescribing and withdrawal management of prescribed drugs associated with dependence and withdrawal, with work due to start in early 2019.
Brian Bicat
Partially Responded
2018-0277 29 May 2018 West Yorkshire (West)
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary) Inadequate fire hazard warnings on paraffin-based emollient packaging, insufficient awareness among healthcare professionals and the public, and inconsistent prescribing system alerts pose significant fire risks.
Action Planned (AI summary) Bradford District Care NHS Foundation Trust has produced a safety information leaflet and fire hazard poster for patients using paraffin-based products. An alert has been created on the clinical records system and staff awareness is being raised through training and surveys. Alliance Pharmaceuticals has completed a product labelling review to improve prominence, clarity, and content related to fire hazards of Hydromol, with revised labeling expected throughout 2018 and 2019. Bayer is updating its consumer-facing website for Diprobase products to include warnings about flammability, to be completed by the end of October 2018. The MHRA is reviewing evidence and has convened an expert group to advise on regulatory action for paraffin-containing medicines and devices, considering coroners' reports and other data. They will provide an update following the group's meeting on November 30th, 2018.
Margaret Clark
All Responded
2018-0050 10 Feb 2018 Lancashire & Blackburn with Darwen
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary) A change to new TOE probe sheaths (Ecolab) was linked to multiple fatal oesophageal tears, and these potentially unsafe sheaths may still be in use in other hospitals despite safer alternatives existing.
Noted (AI summary) The MHRA reviewed complaints and adverse incident databases regarding Ecolab sheaths and found few reports. They are unable to compare "softness" of sheaths and will continue to monitor the safety of TOE probe covers and take action if necessary.
Michael Spencer
Historic (No Identified Response)
2018-0032 5 Feb 2018 South Yorkshire (West)
Alcohol, drug and medication related deaths
Concerns summary (AI summary) A specific drug (Andexanet alfa) to reverse potentially fatal bleeding caused by Factor Xa inhibitor anticoagulants is not available in the UK, even for compassionate use.
Pauline Taylor
Partially Responded
2017-0330 21 Jul 2017 West Yorkshire (West)
Community health care and emergency services related deaths Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary) Emollient creams with paraffin pose an unrecognised fire hazard due to inadequate warnings and lack of awareness, alongside insufficient patient risk assessments.
Action Planned (AI summary) MHRA has liaised with ArjoHuntleigh to confirm risk mitigation factors are appropriate and are working to communicate important healthcare information to healthcare professionals and the public through established alert systems. MHRA were also aware of and highlighted the work undertaken by the National Patient Safety Agency (NPSA) in 2007 regarding emollients. PAGB will provide a written submission to the MHRA by September 30th, 2017 regarding paraffin-containing products and will work with the MHRA, fire brigades, and other stakeholders to ensure clear and consistent communication about the risks. Locala has shared learning from the case internally, raised awareness about paraffin-containing products in their monthly medicines management report, and is developing a flowchart, documentation, and training for staff to identify patients at risk and ensure further risk assessments are completed when circumstances change. NHS Improvement notified of the death in 2015 and included actions taken in response to the death in the Patient safety review and response report published in June 2017. The UK Homecare Association has provided information to homecare providers including a fact sheet prepared by the London Fire Brigade, an article in their magazine, and an email briefing regarding the fire risks of paraffin-based emollients.