NHS England
PFD Addressee
Reports: 534
Earliest: Sep 2013
Latest: 3 Apr 2026
81% 2-year response rate (below 83% average). 34% of classified responses show concrete action taken.
PFD Reports
534 resultsSarah Read
All Responded
2023-0460
17 Nov 2023
Lancashire and Blackburn with Darwen
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
There is no provision for out-of-hours Thrombectomy Service after 5pm in Lancashire, and a lack of regional coordination means this urgent, lifesaving stroke treatment is unavailable when needed.
Action Taken
(AI summary)
Since September 2023, the Trust has increased thrombectomy service availability following a recruitment campaign. An investigation was undertaken and led to the formation of a Thrombectomy Operational Group and revision of governance structures.
John Singleton
All Responded
2024-0126
16 Nov 2023
Cheshire
State Custody related deaths
Suicide
Concerns summary (AI summary)
The electronic patient system (SystmOne) lacks an automated flag for prisoners who are not medication compliant, leading to delayed identification and referral. The manual workaround is inefficient and poses significant risks.
Action Planned
(AI summary)
NHS England will explore the functionality of the Health and Justice Information Service (HJIS) to flag medication non-compliance and work to facilitate roll out across the estate. In the interim, regional teams will be reminded of the requirement to monitor uncollected medicines.
Madeleine Savory
All Responded
2023-0452
15 Nov 2023
Suffolk
Child Death
Mental Health related deaths
Suicide
Concerns summary (AI summary)
There is a national shortage of Tier 4 beds in paediatric mental health facilities, delaying timely access to crucial care for children in need.
Noted
(AI summary)
NHS England is implementing improvements to the CYMPH inpatient pathway, aiming to reduce out-of-area placements and move towards community-based care; they are also developing a national admission protocol for children and young people with multi-agency partners. The Department of Health and Social Care acknowledges the concerns and notes NHS England's response and approach to reduce reliance on inpatient mental health beds, moving towards community-based care.
Roger Stevenson
Partially Responded
2023-0446
13 Nov 2023
Mid Kent and Medway
Alcohol, drug and medication related deaths
Mental Health related deaths
Concerns summary (AI summary)
A vulnerable adult with chronic mental ill health was "lost in the system" due to inadequate follow-up, delayed access to services, and lack of proactive support. Staffing shortages and poor family engagement further jeopardized care.
Noted
(AI summary)
The Department of Health and Social Care outlines existing and planned initiatives to improve mental health support, including increased funding for community mental health services, expansion of NHS Talking Therapies, and investment in crisis care alternatives. They state that responsibility for staffing and operations of mental health services lies with the relevant trust.
Christopher Allum
All Responded
2023-0441
10 Nov 2023
East Sussex
Suicide
Concerns summary (AI summary)
Initial referral processes have gaps in recording past self-harm and family information. Private healthcare providers also struggle to access NHS notes, creating information deficits that compromise risk assessments and care plans.
Action Planned
(AI summary)
NHS England is working to enhance the sharing of patient information to and from VCSE and other independent sector providers commissioned by NHS organisations through Local Shared Care Records. The Getting It Right First Time Programme will also focus on risk assessment tools and family voice from 2024. The Langford Centre has implemented new procedures including mandatory recording of consent to speak with family, inviting family members to multidisciplinary meetings, and company-wide training updates on referral processes.
Michael Vincent
Historic (No Identified Response)
2023-0432
7 Nov 2023
Bedfordshire and Luton
Emergency services related deaths
Concerns summary (AI summary)
An elderly patient suffered a fatal cardiac arrest after a ten-hour ambulance delay following a fall. The severe missed response target highlights a risk of future deaths from prolonged lying and related injuries.
Kai Takagi
Partially Responded
2023-0502
27 Oct 2023
Inner West London
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Critical abnormal blood results were not communicated to a discharged patient due to a failure in the hospital's call-back system and informal handover process between shifts, leading to delayed care.
Noted
(AI summary)
NHS England highlights existing national guidance and standards for following up on test results after discharge and refers to their urgent and emergency care recovery plan, noting the responsibility of Trusts to implement procedures and follow national guidance.
Myra Maxfield
All Responded
2023-0396
25 Oct 2023
Stoke on Trent and North Staffordshire
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Delays in patients seeing the Tissue Viability Team, specifically due to its unavailability over weekends, put patients at risk of death from pressure ulcers.
Noted
(AI summary)
NHS England outlines national guidance related to pressure ulcer prevention and refers to ongoing work as part of the National Patient Safety Strategy, but defers to the Trust regarding the specifics of service provision at Royal Stoke University Hospital. University Hospitals of North Midlands will continue to monitor the timeliness of pressure ulcer risk assessments and review referral criteria for the Tissue Viability Team, subsequently monitoring referral to response times.
Tracy Gambrill
Partially Responded
2023-0405
24 Oct 2023
South Yorkshire (Western)
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Surgical procedures for this operation rely on anatomical landmarks without sufficient intra-operative measurement, leading to excessively deep incisions and potential safety risks.
Noted
(AI summary)
The Society of British Neurological Surgeons has written to all SBNS members, asking them to recognise the importance of measuring depth intraoperatively, and empowering them to abort surgery when findings are not consistent with expectations. The GMC acknowledges the concerns but refers them to NICE, medical royal colleges, or specialty bodies, as they do not provide guidance on specific clinical procedures. They highlight their role in setting professional standards and supporting doctors to meet them.
Jonathan McCarthy
Partially Responded
2023-0402
24 Oct 2023
Northampton
State Custody related deaths
Concerns summary (AI summary)
Prisons failed to verify and manage critical pre-existing community hospital appointments for prisoners, and lacked fitness-to-transfer assessments, impacting medical care and safety during transfers.
Action Taken
(AI summary)
Practice Plus Group implemented a new transfer process in November 2023 to ensure the safe transfer of patients, including a transfer document that includes future external appointments. "Medical Hold" will be utilised to ensure that patients booked for urgent or specialised treatments/appointments are not transferred until the appointment has taken place.
Kirsty Hendry
All Responded
2023-0394
20 Oct 2023
Manchester South
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Low awareness among primary care professionals regarding key symptoms of a burst aneurysm results in delayed identification and referral, impacting vital early treatment.
Action Planned
(AI summary)
NHS England will share the report with colleagues in their Primary Care, Nursing, and Neurology teams, and raise awareness through existing forums. NHS England has also engaged with Tameside and Glossop Integrated Care NHS Foundation Trust regarding the circumstances surrounding the care.
Tyler Ryan
Partially Responded
2023-0395
17 Oct 2023
Newcastle upon Tyne and North Tyneside
Child Death
Concerns summary (AI summary)
A chronic national shortage of Paediatric Pathologists causes significant delays in reports, hindering timely genetic testing for families and preventing future deaths. Greater use of molecular autopsy is needed.
Noted
(AI summary)
NHS England acknowledges concerns about the shortage of Paediatric Pathologists and delays to reports. They describe recruitment incentives and development of a curriculum for placental pathology reporting, but provide no timeline. They will raise the SUDIC protocol revision with the Royal Colleges and relevant government departments. The GMC acknowledges the concern about the shortage of paediatric pathologists but states it does not have a direct role in recruitment or determining training numbers. They outline their role in registration processes and efforts to streamline these for overseas-trained doctors. The Department of Health and Social Care acknowledges concerns over workforce capacity, genetic screening, and sudden death in childhood, noting that NHS England is working on these issues. They mention the NHS Long Term Workforce Plan, the NHS Genomic Medicine Service, and the NHS-Coronial-Sudden Unexpected Death pilot.
Holly Mullan
All Responded
2023-0390
17 Oct 2023
Manchester South
Suicide
Concerns summary (AI summary)
Significant and prolonged NHS waiting times for gastroenterology and gynaecology referrals post-Covid are causing distress, delaying diagnoses, and impeding crucial treatment for patients with severe conditions.
Action Taken
(AI summary)
NHS England acknowledges concerns about increased waiting times for gastroenterology and gynaecology, and outlines the Delivery Plan for Tackling the COVID-19 Backlog of Elective Care. They are implementing the national rollout of the Getting it Right First Time (GIRFT) Programme, and encouraging services to use pathways that allow patients to book their own follow-up care.
Jack Zarrop
All Responded
2023-0362
2 Oct 2023
West London
Suicide
Concerns summary (AI summary)
Custodial Nurse Practitioners lack adequate mental health training for complex patients and suicide risk, and agency staff in prisons receive insufficient training on the ACCT process.
Noted
(AI summary)
NHS England will ensure all staff, including agency and bank staff, have timely access to all joint training, including ACCT, that is necessary for them to undertake their role effectively within the prison environment and regional teams will be asked to give assurance at a meeting planned for June 2024, that the proposed action has been delivered and agency and bank staff have timely access to ACCT training. The NPCC clarifies that Custodial Nurse Practitioners (CNPs) are qualified and trained to work in police custody, with appropriate clinical support and supervision, according to the National Healthcare Specification. They assert the 2003 Home Office circular is outdated and the current healthcare model for police custody is robust. The Home Office states that Home Office Circular 020/2003 is no longer extant and therefore they propose to take no action in response to the report. They note the NPCC response regarding the National Healthcare Specification for police custody and NHS England's response regarding training of prison healthcare staff in the ACCT process.
Benjamin Hazelden
Historic (No Identified Response)
2024-0026
26 Sep 2023
North East Kent
Railway related deaths
Suicide
Concerns summary (AI summary)
There are severe limitations in suitable specialist placements for young autistic adults with self-harm risks. Past unit closures have created a critical shortage of beds, leading to inappropriate care settings or discharge without adequate support.
Chantelle Reed
All Responded
2023-0349Deceased
21 Sep 2023
Cambridgeshire and Peterborough
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Emergency medicine guidelines lack emphasis on specific chest pain symptoms indicating acute aortic dissection, and national radiologist shortages cause critical delays in reviewing urgent scans.
Disputed
(AI summary)
The Royal College of Radiologists disputes that chest pain radiating to the neck or jaw should mandate investigation for Thoracic Aortic Dissection. However, they commit to working with the Royal College of Emergency Medicine to promote evidence-based best practice in diagnosis. NHS England notes the concerns and highlights national work to raise awareness of aortic dissection and improve image reporting turnaround times. They also mention the NHS Long Term Workforce Plan and the Regulation 28 Working Group.
Lauren Bridges
All Responded
2023-0438
19 Sep 2023
Manchester South
Mental Health related deaths
Concerns summary (AI summary)
Underfunding for local mental health beds and reliance on independent providers caused delayed discharges for out-of-area patients. Fragmented IT systems and inconsistent processes created significant communication failures.
Action Taken
(AI summary)
NHS England reports on actions taken by Dorset Healthcare University NHS Foundation Trust: improvement to data and oversight, appointment of an out of area co-ordinator and a programme of quality assurance of providers used by the Trust. They have also secured planning permission to rebuild some of their mental health inpatient facilities and increase the availability of PICU for adults and younger people. Dorset HealthCare has made changes to the Hospital Overview document, enhanced the daily Hospital Overview situation report, improved communication between Clinical Site Managers and introduced monthly audits to ensure standards are met in patients receiving out of area care. The Department of Health and Social Care notes actions taken by NHS England and Dorset Healthcare University NHS Foundation Trust. They are investing in community mental health care and have published statutory guidance for discharge from all mental health inpatient settings.
Kimberley Sampson and Samantha Mulcahy
All Responded
2023-0338
17 Sep 2023
Central and South East Kent
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Unclear guidance on testing staff for potential infection sources and a lack of national protocols for antiviral therapy in post-partum women with systemic infection, specifically for Herpes Simplex, put patients at risk.
Action Planned
(AI summary)
NHS England is working to update guidelines on sepsis in pregnancy to include guidance on timely identification and treatment of herpes simplex, scheduled for publication in March 2024; and has a working group to ensure learnings around preventable deaths are shared across the NHS. The RCOG is updating its Green-top Guidelines on maternal sepsis (publication scheduled for March 2024) to include guidance on the timely identification and treatment of herpes simplex.
Riya Hirani
All Responded
2023-0339
15 Sep 2023
Inner North London
Child Death
Concerns summary (AI summary)
A junior doctor failed to escalate care for a rapidly deteriorating child, dismissing a mother's accurate and persistent concerns. There was also no clear mechanism for families to obtain a second medical opinion.
Action Taken
(AI summary)
Point of care testing is fully operational for measuring Streptococcus A and respiratory illness in children; and the Paediatrics service holds weekly meetings to discuss children with complex medical needs. Point of care testing is fully operational for measuring Streptococcus A and respiratory illness in children; and the Paediatrics service holds weekly meetings to discuss children with complex medical needs.
Jack Farrington
Partially Responded
2023-0436
14 Sep 2023
Hampshire, Portsmouth and Southampton
Mental Health related deaths
Concerns summary (AI summary)
Fragmented electronic medical record systems prevent timely access to patient history across NHS trusts, impacting clinical decision-making. Handover records are not consistently integrated into electronic systems, and some records remain paper-based.
Action Planned
(AI summary)
Solent NHS Trust is working to transfer the nursing handover from a Word document onto SystmOne, with staff to be trained in its use by the end of January 2024; and paper-based clinical observation forms will be replaced with an electronic form that feeds directly into SystmOne, planned to be implemented by 01st April 2024. Portsmouth Hospitals University NHS Trust has updated its Mental Health Liaison Policy and associated training to ensure a structured handover process for patients arriving at the Emergency Department under the Mental Health Act.
Isabela Suciu
Partially Responded
2023-0326
12 Sep 2023
Inner South London
Child Death
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Conflicting guidelines for newborn hypothermia led to delayed antibiotic administration and create ongoing confusion and risk of missed clinical signs in neonatal units.
Action Planned
(AI summary)
Lewisham and Greenwich NHS Trust provided education sessions on escalating low and high temperatures in neonates, reinforced the Kaiser Permanente pathway, and included Kaiser scoring assessment in neonatal notes. The Royal College of Paediatrics and Child Health will share information and suggestions for local improvement from the report with its paediatric members via its patient safety portal and at the next RCPCH Clinical Quality in Practice committee.
Graham Smith
All Responded
2023-0323
7 Sep 2023
Birmingham and Solihull
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
There is a significant lack of awareness among clinicians about the seriousness of Myasthenia Gravis and dangerous medication interactions, posing a risk beyond the local Trust.
Action Planned
(AI summary)
NHS England is developing new guidance to address omitted and delayed medications and will update the coroner once published; the Royal College of Emergency Medicine (RCEM) are preparing a Safety Flash to raise awareness of delivering time critical medications in Emergency Departments.
Allison Aules
All Responded
2023-0313
30 Aug 2023
East London
Child Death
Suicide
Concerns summary (AI summary)
Under-resourced and underfunded CAMHS services, coupled with a lack of consultant leadership, led to significant delays in mental health assessments for children, despite rapidly increasing demand.
Noted
(AI summary)
NHS England is increasing access to CYPMH services, with 702,000 children and young people receiving support in the 12 months to June 2023 and a 46% increase in the CYPMH workforce since the start of the LTP. They will also ensure regional leadership are aware of the report's findings and the Regulation 28 Working Group will discuss all reports received. NELFT will implement the Oxford Centre for Suicide Research’s model of risk formulation and co-produce safety plans with clients and families, including training and system changes to support the roll out. NHS North East London is developing a business case for additional CAMHS funding, including proposals for seven-day/evening working and face-to-face initial assessments. They are also reviewing the current clinical model and participating in transformation work via their Mental Health, Learning Disability and Autism Collaborative. The Department of Health and Social Care acknowledges concerns about CAMHS resourcing and highlights increased spending on mental health services and workforce development initiatives, including training programmes and a new suicide prevention strategy.
Devon Turner
All Responded
2023-0353
18 Aug 2023
Berkshire
Child Death
Concerns summary (AI summary)
Unreliable and difficult-to-use home SATS machines, coupled with inadequate parent training on specific models, created a false sense of security and failed to alert parents to critical oxygen drops.
Disputed
(AI summary)
Medtronic believes the PM100N device was functioning appropriately, accurately recording data, and suitable for home use, so no modification or change is required. NHS England shared the report with patient safety and children & young people's teams and is in contact with the MHRA regarding the concerns raised about the SATS machine. Regional colleagues are engaging with Berkshire Integrated Care Board (ICB) to ensure learnings are acted upon. Buckinghamshire Oxfordshire and Berkshire West ICB held a Joint Agency Response meeting and a Child Death Review meeting with partner organisations and sought clarification from Berkshire Healthcare NHS Foundation Trust regarding the equipment provided. Berkshire Healthcare NHS Foundation Trust confirms that all equipment supplied to Devon had been checked by the CCN before allocation, all were within their service dates and had been serviced annually as per manufacturers guidelines.
Juanita Nti
All Responded
2023-0301
18 Aug 2023
Inner South London
Child Death
Concerns summary (AI summary)
Unclear morphine prescription details and an EMIS system lacking correct drug strengths led to a GP and pharmacist dispensing an incorrect, higher dose, resulting in a child's fatal overdose.
Action Planned
(AI summary)
NHS England is undertaking national work by paediatric experts to reduce the likelihood of incorrect oral morphine preparations being prescribed, including a specials formulary, standardisation of strengths of paediatric oral liquids, national guidelines, and a national approach to GP prescribing systems. The London region Controlled Drugs Accountable Officer will discuss this issue with all London ICB medications safety representatives and ensure regional oversight of implementation of action plans.