Mental Health related deaths

PFD Category
Reports: 636 Areas: 69 Earliest: Aug 2013 Latest: 14 Apr 2026

77% response rate (above 63% average). 45% of classified responses show concrete action taken. Reports rose 94% from 33 (2023) to 64 (2024).

PFD Reports
419 results
Louise Crane
All Responded
2025-0317 23 Jun 2025 Inner North London
North London NHS Foundation Trust
Concerns summary (AI summary) Inaccurate record-keeping, a widespread lack of therapeutic engagement understanding among staff, and systemic failures during step-down from PICU hindered safe patient transition and risk mitigation.
Action Taken (AI summary) The Trust has implemented measures including mandatory training on record keeping, increased audit frequency and revised content, a new supervision policy, a 'ward buddy' system, and Quality Improvement programmes, with ongoing monitoring of changes.
Amy Levy
All Responded
2025-0289 10 Jun 2025 Avon
Avon and Somerset Police College of Policing Surrey Police
Concerns summary (AI summary) Police failed to leave voicemail messages when attempting to contact family members during a critical emergency, potentially delaying location and aid for a critically ill individual.
Action Planned (AI summary) The College of Policing will support national sharing of best practice on voicemail protocols, update the national Contact Management Curriculum to address voicemail guidance in emergencies, and ensure forces align training programs by March 2026. Avon and Somerset Constabulary will introduce a dedicated force policy and procedure for 'suicidal' cases, update the Concern for Welfare policy to mandate leaving voicemails or text messages, and provide training to all communications staff on the updated policies. Surrey Police has updated its procedure to include guidance on leaving voicemails, is incorporating this guidance into training for new recruits and detectives, and will evaluate the effectiveness of the training.
Callum Hargreaves
All Responded
2025-0263 29 May 2025 Cornwall and Isles of Scilly
Cornwall Council
Concerns summary (AI summary) The rationale for not detaining a patient was unrecorded. Clinicians failed to adequately test or challenge his decision to withhold discharge information from his mother, and record-keeping was deficient.
Action Planned (AI summary) Cornwall Council's Adult Social Care has included thematic reviews of Mental Health Act assessments into their audit program, and has developed and disseminated guidance for Approved Mental Health Professionals (AMHPs) on safety planning following assessments. The guidance has been shared with AMHPs and is progressing through governance processes before formal adoption.
Callum Hargreaves
All Responded
2025-0262 29 May 2025 Cornwall and Isles of Scilly
NHS Cornwall and Isles of Scilly ICB
Concerns summary (AI summary) The rationale for not admitting a patient with complex PTSD/EUPD was unrecorded. Clinicians failed to explore or challenge his refusal to inform his mother about discharge, contrary to GMC guidance.
Action Taken (AI summary) Cornwall Partnership NHS Foundation Trust describes ongoing initiatives to improve information provided to carers at admission, processes to ensure carers receive timely updates, and the introduction of a new supervision policy. They also highlight training to promote family inclusion and engagement.
Callum Hargreaves
All Responded
2025-0261 28 May 2025 Cornwall and Isles of Scilly
Cornwall Council
Concerns summary (AI summary) A prolonged dispute between a social housing provider and the Council over rehousing a cuckooed tenant remained unresolved, highlighting a failure to support vulnerable individuals and inconsistent council policies on homelessness applications.
Action Taken (AI summary) Cornwall Council's Housing Options staff have completed e-learning training provided by Shelter on ‘cuckooing’, which will now form part of the training framework and be completed on a bi-annual basis. A subject matter expert (e.g. an ASB Officer) will be invited to speak at the next Housing Options staff away day.
Callum Hargreaves
All Responded
2025-0260 28 May 2025 Cornwall and Isles of Scilly
Sanctuary Housing
Concerns summary (AI summary) Sanctuary Housing failed to properly investigate cuckooing and property damage for a vulnerable tenant, leading to an eviction notice instead of support, and lacked a clear policy for such situations.
Action Planned (AI summary) Sanctuary Housing commits to an internal review following the Coroner's findings to identify improvements that can be made to its multi-agency approach to ASB and cuckooing, and will externally benchmark its policies and procedures against others in the social housing sector. They are considering training and additional guidance to complement existing policy and procedure around safeguarding and cuckooing, and developing specific guidance for front-line housing staff.
Callum Hargreaves
All Responded
2025-0259 28 May 2025 Cornwall and Isles of Scilly
Ministry for Housing Communities and Lo…
Concerns summary (AI summary) A severe shortage of available housing in Cornwall, with high demand and low supply, contributed to the deceased's homelessness and exacerbated his mental health issues.
Action Planned (AI summary) The MHCLG response focuses on the government's broader efforts to increase social housing supply, tackle homelessness, and address rogue practices like cuckooing, including a new offence in the Crime and Policing Bill. They also mention publishing good practice case studies to support landlords dealing with antisocial behaviour and efforts to improve mental health care, but does not describe specific actions directly responsive to the case.
Julie Beasley
All Responded
2025-0250 28 May 2025 Essex
Essex Partnership University NHS Trust
Concerns summary (AI summary) Inadequate mental health assessments, medication errors, and poor communication with the GP and patient led to missed opportunities to gather critical information. A lack of professional curiosity and poor record-keeping also contributed.
Action Taken (AI summary) Essex Partnership University NHS Trust has reviewed assessment processes, requiring mental health assessments for all patients by the Crisis team with monitoring and auditing. They have also rolled out ‘STORM’ training, a three-day package encompassing best practice in self-harm and suicide prevention, achieving 73% compliance in registered urgent care practitioners by June 2025.
Sophie Cotton
All Responded
2025-0246 27 May 2025 Durham and Darlington
Durham Constabulary Officer of the College of Policing
Concerns summary (AI summary) Police applying "Right Care, Right Person" policy refused attendance despite immediate risk and multiple calls, disregarding mental health teams' inability to enter locked premises, and leading to dangerous delays in supervisor reviews.
Noted (AI summary) Durham Constabulary's Deputy Chief Constable states that a full review of the case and police actions was undertaken, with the outcome and actions attached to the response. The Police and Crime Commissioner expressed condolences and noted that a review by Durham Constabulary didn't highlight significant failings but resulted in two points of organisational learning and recommendations. The commissioner will monitor the 'Right Care Right Person' model. The College of Policing has contacted Durham Constabulary, who have reviewed their policies and procedures in line with the College of Policing toolkit and Approved Professional Practice. The concerns raised will also be communicated with all forces within the national tactical delivery Board, where learning can be shared. Durham Constabulary will implement recommendations aligned with the National Toolkit for Right Care, Right Person (RCRP), aiming for full implementation by mid-July 2025. These include a review of police systems for further intelligence, supervisor review, and immediate escalation to the Supervisor on a second call about the same person within a 12 hour period.
Paul Alexander
All Responded
2025-0244 27 May 2025 West Yorkshire West
West Yorkshire Police
Concerns summary (AI summary) Police implemented the "Right Care, Right Person" policy without inter-agency consultation or a clear, agreed protocol for emergency services to respond to mental health welfare concerns, a known recurring issue.
Action Taken (AI summary) West Yorkshire Police has worked with partners to develop an escalation process for RCRP, including briefings, training, and revised policies to improve identification and mitigation of risks related to mental health. The force continues to work with partners to share learning, address gaps, and improve service delivery.
Chantelle Williams
All Responded
2025-0255 23 May 2025 Manchester West
Home Office
Concerns summary (AI summary) Home Office guidance for selling reportable poisons fails to adequately advise online sellers on identifying purchases for self-harm, leading vendors to unknowingly facilitate suicides. Additionally, dangerous websites promoting suicide methods and poison sourcing are readily accessible.
Action Taken (AI summary) The Home Office supports the DHSC's cross-Government Suicide Prevention Strategy (2023-2028) and the DHSC's Concerning Methods Working Group; DSIT has amended the Online Safety Act to make encouraging self-harm a priority offence.
Shaun Bass
All Responded
2025-0253 23 May 2025 Manchester West
Home Office
Concerns summary (AI summary) Home Office guidance for selling reportable poisons fails to adequately advise online sellers on identifying purchases for self-harm, leading vendors to unknowingly facilitate suicides. Additionally, dangerous websites promoting suicide methods and poison sourcing are readily accessible.
Action Taken (AI summary) The Home Office supports the DHSC's cross-Government Suicide Prevention Strategy (2023-2028) and the DHSC's Concerning Methods Working Group; DSIT has amended the Online Safety Act to make encouraging self-harm a priority offence.
George Fraser
All Responded
2025-0247 23 May 2025 East London
North East London Foundation Trust
Concerns summary (AI summary) The Mental Health and Wellness Team failed to establish a clear care plan or robust risk assessment. They also neglected to act on concerns about patient contact, delaying risk review and family notification.
Action Taken (AI summary) NELFT has implemented changes, including a new risk assessment tool (MaST), updating training for community staff, and reviewing the Missed Appointments Policy to include more robust guidance for working with disengaged patients and contacting family/social networks.
Robert Smith
All Responded
2025-0240 21 May 2025 South Wales Central
Cardiff & Vale University Health Board
Concerns summary (AI summary) Mental health services lack clear guidance for clinicians on family information sharing and gathering, leading to inconsistent practices. Patient information leaflets also fail to adequately explain these processes.
Action Planned (AI summary) Cardiff and Vale University Health Board has worked to co-produce guidance on information sharing with families, revised a patient information leaflet, and commissioned a co-produced family engagement project to enhance family involvement.
Janet Anderson
All Responded
2025-0219 9 May 2025 Manchester South
Greater Manchester Integrated Care Board Greater Manchester Mental Health Manchester University NHS Foundation Tr…
Concerns summary (AI summary) A prolonged hospital stay due to inadequate community placement and poor inter-trust collaboration, coupled with poor documentation, significantly contributed to the patient's decline.
Action Planned (AI summary) MFT has held discussions with GMMH to improve escalation processes for patients whose discharge is being organised by the CMHT. GMMH is in the process of appointing a new Manager for Community Flow and a clearer escalation pathway has been developed between GMMH and MFT. GMMH and MFT have agreed to internally review Ms. Anderson’s patient journey through a Learning Multi-Disciplinary Team Meeting. GMMH will move to a more proactive approach to discharge and will review all admissions of CMHT patients ensuring discharge planning is considered from admission. Inquiries between the acute trust staff relating to an inpatient and the MHLT will be documented in GMMH electronic patient record and will be included in the Trust wide Standard Operating Procedure for MHLT’s, plan to be in operation across all MHLT’s by 1st September 2025. An escalation policy for Mental Health patients who are CRFD is due to be rolled out system wide by quarter 3 which prescribes actions and timescales at each level to ensure all options have been considered.
Jacqueline Potter
All Responded
2025-0200 24 Apr 2025 Somerset
National Institute for Health and Care … NHS England Royal College of General Practitioners +2 more
Concerns summary (AI summary) Families of psychiatric patients on leave are not provided with codified risk and safety plans. Furthermore, secure unit Wi-Fi lacks filters, allowing vulnerable patients access to self-harm websites, increasing suicide risk.
Noted (AI summary) Somerset NHS Foundation Trust has developed supportive guidance for families regarding Section 17 leave from inpatient units, which is currently out for feedback and will be shared at an operational meeting for approval. They also describe planned training for mental health staff on menopause. NHS England acknowledges concerns about menopausal care and highlights increased awareness and demand. They describe training programmes, awareness sessions and e-learning packages that have been launched, some since Anne's death, to improve resources for healthcare practitioners. NICE expresses condolences and states that the concerns raised are not directly attributable to NICE but are addressed to other organizations. They reference existing NICE guidance and quality standards related to suicide prevention and menopause, and indicate that the menopause guideline was recently updated and will remain under surveillance. The RCOG extends condolences and recognises the concerns raised, highlighting that management of the menopause is covered in the core training curriculum for Obstetricians and Gynaecologists, including a Special Interest Training Module and the Diploma of the Royal College of Obstetricians and Gynaecologists. Kenny & Murphy Ltd sold the incident site in March 2024 and has no influence over tenants there. However, they have discussed electrical safety with tenants at their other sites and provided them with relevant leaflets and documents.
Linda Sitch
All Responded
2025-0201 17 Apr 2025 Essex
Essex County Council
Concerns summary (AI summary) Adult Safeguarding (ASC) failed to act on urgent referrals due to "human error" and inappropriate managerial downgrading of priority cases. ASC lacks robust oversight and auditing to prevent such systemic failures, risking future harm.
Action Taken (AI summary) Essex County Council has increased resources in the Central Safeguarding Triage Team, implemented an initial screening check of safeguarding alerts, and reviewed essential training. They have also refreshed their Quality Assurance Framework and implemented new carers practice guidance and core practice guidance, including a new Risk Priority Matrix for carer assessments.
Jonathan Hamer
All Responded
2025-0184 10 Apr 2025 West London
South West London and St George’s Hospi…
Concerns summary (AI summary) Gaps in community mental health care due to staff absences and issues with supported housing transitions contributed to a patient's deteriorating condition and subsequent death by suicide.
Action Taken (AI summary) The Trust has reviewed communication processes, including updating contact information on the website and care plans. They also revised team huddle agendas and implemented a standardized huddle directive across all community teams to improve zoning discussions, escalation procedures, and risk review, effective June 1, 2025.
Robert Smith
All Responded
2025-0181 10 Apr 2025 Manchester South
Greater Manchester Integrated Care Board Greater Manchester Mental Health NHS Fo…
Concerns summary (AI summary) Significant waiting lists for mental health therapies, including Interpersonal Therapy, are preventing patients from accessing essential support in a timely manner due to demand exceeding commissioned capacity.
Action Planned (AI summary) NHS Greater Manchester Integrated Care is developing a comprehensive plan to improve access to psychological therapies, with key areas including Workforce Expansion, Enhanced Commissioning Models, and Enhanced Community Crisis Support, including out-of-hours community support, a 24/7 mental health crisis line, and digital support commissioned from Kooth and Qwell.
Christopher McDonald
All Responded
2025-0172 7 Apr 2025 South London
South London and Maudsley NHS Foundatio…
Concerns summary (AI summary) Psychiatric unit staff lacked understanding and adherence to the 'AWOL - Missing & Absent Persons Policy,' failing in individualized assessments, police accompaniment, and joint action planning.
Action Taken (AI summary) South London and Maudsley NHS Foundation Trust will mandate MDT risk assessments after AWOL incidents, require consultation with on-call managers out-of-hours, deliver refresher training on the AWOL policy, and document Section 17 leave conditions in care plans. They will also remind wards of the requirement for staff to accompany police when returning patients and reinforce joint action planning with police.
Loraine Cheesman
All Responded
2025-0178 3 Apr 2025 County Durham and Darlington
Department of Health and Social Care
Concerns summary (AI summary) There is a lack of specific national guidance for assessing mental capacity in adults with Hoarding Disorder and Executive Dysfunction, hindering effective intervention and requiring revised protocols.
Noted (AI summary) The DHSC acknowledges concerns about guidance on self-neglect and hoarding disorder, pointing to existing NICE guidance and recent court judgements. They will continue to disseminate such guidance and caselaw through its partners and networks.
James Masheter
All Responded
2025-0167 3 Apr 2025 Lancashire and Blackburn with Darwen
NHS Pathways
Concerns summary (AI summary) The NHS Pathways system's limited mental health triage options inadequately assess serious mental health crises, leading to low priority categorisation and significant delays in ambulance response for at-risk patients.
Noted (AI summary) NHS England acknowledges concerns about the use of NHS Pathways to triage mental health situations, notes it has already considered management of callers at risk of suicide, and will keep the clinical content under review. It also notes that the triage system elicited the correct information triggering the approved ambulance response.
Claire Driver
All Responded
2025-0161 24 Mar 2025 South Yorkshire West
South West Yorkshire Partnership NHS Fo…
Concerns summary (AI summary) Mental health teams exhibited inadequate assertive engagement and poor police liaison for a deteriorating patient, compounded by a lack of mandatory staff training on substance misuse and mental health.
Action Taken (AI summary) SWYPT is reviewing intensive and assertive community support, updating referral pathways, and has included working with people with co-existing mental health problems and substance misuse issues as a priority area and has made the Public Health England eLearning course available to Trust staff.
Leanne Carroll
All Responded
2025-0153 19 Mar 2025 North Wales (East and Central)
Betsi Cadwaladr University Health Board
Concerns summary (AI summary) The Perinatal Mental Health Service suffers from insufficient awareness among health professionals, inadequate staffing levels, and a lack of documented decisions and discussions in patient records at the Single Point of Access.
Action Planned (AI summary) BCUHB is raising awareness of the Perinatal Mental Health Service, delivering mandatory training, and reviewing the 'SPOAA Referral Checklist' for consistency across the division, with implementation planned from 26th May 2025.
Darren Turner
All Responded
2025-0144 17 Mar 2025 Essex
Essex Partnership University NHS Founda…
Concerns summary (AI summary) Multiple serious failures in care, management, and treatment provided by the Essex Partnership NHS Foundation Trust amounted to neglect, contributing to the deceased taking his own life.
Action Taken (AI summary) The Trust is reinforcing the expectation of weekly care plan reviews, discussing care plans in weekly MDTs, auditing care plans via the Trust Tendable system, and implementing a new inpatient operating model with a focus on proactive and safe discharge; they have also appointed Family/Carer Ambassadors.