State Custody related deaths
PFD Category
Reports: 357
Areas: 57
Earliest: Aug 2013
Latest: 8 Apr 2026
74% response rate (above 63% average). 58% of classified responses show concrete action taken. Reports rose 40% from 25 (2023) to 35 (2024).
PFD Reports
357 resultsLuke Myers
All Responded
2015-0292
20 Jul 2015
Liverpool
National Offenders Management Service
Concerns summary (AI summary)
HMP Liverpool miscalculated the deceased's sentence, which was a likely factor in his death. Additionally, prison discipline staff lacked current first aid training, raising concerns for lone working officers.
Action Taken
(AI summary)
HMP Liverpool has reviewed sentence calculations and found no other miscalculated sentences. First aid training is being provided to all Custodial Managers who carry out orderly officer duties, and Operational Support Grade staff will also be trained.
Douglas Birch
All Responded
2015-0274
13 Jul 2015
Mid Kent and Medway
HMP Swaleside
Concerns summary (AI summary)
Prison officers were either unaware of or failed to follow instructions requiring them to elicit a response from prisoners upon cell unlocking. They also did not consistently receive or read crucial Prison Service Orders.
Action Taken
(AI summary)
HMP Swaleside issued a notice to staff on 10 August 2015 setting out local procedure for welfare checks and requiring staff to sign to confirm checks have taken place. NOMS is compiling a learning bulletin for all staff on their intranet by the end of September.
David Hallett
Historic (No Identified Response)
2015-0250
2 Jul 2015
Powys, Bridgend and Glamorgan Valleys
HMP Parc
HMP Rye Hill
National Offender Management Service
+1 more
Concerns summary (AI summary)
HMP Rye Hill's healthcare was inadequately resourced and unprepared for its re-roll to house sex offenders, resulting in substandard patient care. This raises concerns about similar risks in future national prison re-rolls.
Blaise Farry
Historic (No Identified Response)
2015-0269
30 Jun 2015
London (West)
HMP WORMWOOD SCRUBS
Concerns summary (AI summary)
Insufficient staffing levels at HMP Wormwood Scrubs prevent the implementation of a nominated Officer scheme, despite prior recommendations, impacting prisoner welfare and safety.
Davin Short
All Responded
2015-0245
29 Jun 2015
Norfolk
HMP Wayland
Concerns summary (AI summary)
The prison's lack of an electronic cell bell recording system and unclear guidance on radio use for healthcare staff create risks of medical emergencies being overlooked or delayed, endangering prisoners.
Action Taken
(AI summary)
HMP Wayland published a Governor's Order clarifying the recording of medical issues occurring overnight and amended the Local Security Strategy to support this. They also introduced a new radio system with more radios for healthcare staff. HMP Wayland has issued a Governor's Order instructing staff to record medical issues during the night in the wing observation book and amended the Local Security Strategy to reflect this procedure. A new radio system has been introduced at HMP Wayland and all healthcare staff are now routinely issued with radios.
Greg Revell
All Responded
2015-0165
28 Apr 2015
Leicester (City & South)
HM YOI Glen Parva
Leicestershire Partnership Trust
Concerns summary (AI summary)
Ineffective suicide prevention measures were evident, with a prisoner not placed on ACCT despite clear risk and a culture of avoiding such measures. Healthcare information systems were insufficient, leading to missed opportunities for vital medication and treatment.
Noted
(AI summary)
Leicestershire Partnership NHS Trust has implemented a robust system for seeking clinical information and has a flowchart identifying team member responsibilities. However, following review of the case notes, it was felt that anti-depressant medication was not clinically indicated and therefore an opportunity to restart medication was not missed. HM Prison and Probation Service has reinforced local policies to ensure ACCTs are opened on reception after a self-harm attempt, launched a new Safer Prisons strategy, provided training on recording risk information, and established a Safer Custody team. They have also reminded staff about comprehensive risk assessments and individual responsibility for safer custody.
Laurence Boyens
Partially Responded
2015-0156
22 Apr 2015
London (Inner South)
General Medical Council
General Midwifery Council
Healthcare UK
+2 more
Concerns summary (AI summary)
Healthcare professionals appeared to misunderstand guidelines for managing drug dependence in adult prison settings, particularly around monitoring blood pressure before administering methadone or buprenorphine, and some nurses did not know when to withhold medication or escalate concerns.
Noted
(AI summary)
Following the PFD report, the GMC commenced a review of their earlier decision not to proceed with a complaint about the doctor's care. They have obtained the doctor's comments and will pass the case for a decision by January 8, 2015. The Nursing and Midwifery Council acknowledges receipt of the referral and states that it will go through an initial assessment process to determine how to proceed and will then write to the referring party with their decision.
Sharon Butcher
Partially Responded
2015-0129
31 Mar 2015
County Durham & Darlington
HMP Frankland
National Offender Management Service
Concerns summary (AI summary)
There was a delay in calling for an ambulance after an emergency medical code was broadcast, and a recurring issue of lack of clarity in response to medical emergencies at HMP Frankland and HMP Durham.
Action Taken
(AI summary)
HMP Frankland revised local contingency plans and re-issued instructions to staff following Sharon Butcher's death to ensure that staff do not delay in calling an ambulance in all cases where there are serious concerns about an offender's health. The local protocols provide clear guidance to all staff to ensure timely, appropriate and effective response to medical emergencies.
Keith Murphy
Partially Responded
2015-0120
25 Mar 2015
Surrey
National Offender Management Service
NHS England
Concerns summary (AI summary)
Prison staff lack basic first aid, CPR, and defibrillator training, and healthcare provision is unavailable outside limited hours, leaving prisoners vulnerable to medical emergencies.
Action Taken
(AI summary)
NOMS states that first aid training is being implemented at HMP Coldingley, with custodial managers trained and monthly closedown sessions used for wider staff training. They also state that a recent Health Needs Assessment confirmed existing healthcare arrangements meet the needs of the prison population.
Stuart Baumber
Historic (No Identified Response)
2015-0116
24 Mar 2015
Peterborough
National Offender Management Service
Sodexo Justice Services
Concerns summary (AI summary)
Many prison cell doors lack anti-ligature strips due to an absent retrofit program. Furthermore, the ACCT process lacks a structured national pro forma, leading to inconsistent risk assessments and over-reliance on current prisoner demeanour.
Kingsley Burrell
All Responded
2015-0472
20 Mar 2015
Birmingham and Solihull
National mental health working group
Association of Ambulance Chief Executiv…
Association of Chief Police Officers
+1 more
Concerns summary (AI summary)
There is a national lack of understanding and training regarding acute behavioural disturbance and the risks of prolonged restraint. Additionally, specialized mental health crisis teams and updated patient conveying policies are not nationally implemented.
Action Planned
(AI summary)
AACE has been working with the NPCC, Home Office and the Department of Health to drive further improvements in both the speed of ambulance response and the proportion of patients conveyed by ambulance rather than police vehicles. The College of Policing, Health and Ambulance Service representatives are currently working together to devise a national protocol for the management of ABD in the pre-hospital setting. The Metropolitan Police national instruction is to monitor and review all service requests to mental health environments and for escalation and supervisory involvement on every occasion where police are requested to, or effect, restraint in health environment whatever the circumstances. Multi-agency membership includes NHS England, the Royal College of Psychiatrists, the Royal College of Nursing, and NICE. The Department published the Crisis Care Concordat in 2014 to ensure that anyone experiencing a mental health crisis receives the right support in the right place. The Department has also funded a number of street triage pilot schemes where mental health professionals provide on the spot advice to police when dealing with people with possible mental health problems.
Paul Hardy
Historic (No Identified Response)
2015-0041
4 Feb 2015
Nottinghamshire
Nottinghamshire Healthcare NHS Trust
Concerns summary (AI summary)
Healthcare staff failed to follow instructions for obtaining blood/urine samples for cancer investigation, neglected recommendations for INR monitoring, and did not conduct a Significant Event Analysis.
Darren Wright
All Responded
2015-0035
2 Feb 2015
Norfolk
HMP Norwich
Serco
Virgin Care Limited
Concerns summary (AI summary)
Emergency response was hindered by a staff nurse's inability to locate the incident and a lack of recent CPR training among prison officers due to resource limitations.
Noted
(AI summary)
Serco states that they were the healthcare provider at HMP Norwich at the time of the death but no longer provide any services there and thus cannot implement the recommendations. They note that the report has been sent to HMP Norwich and Virgin Care. Virgin Care, the current healthcare provider at HMP Norwich, has instituted changes to its procedures, including a local induction process and checklist, and guidance for resuscitation in a joint protocol with HM Prison Service. These were put in place by March 31, 2015. HMP Norwich acknowledges the coroner's concerns regarding CPR training, outlines the current legislation and risk assessment process for first aid needs, and states that there is no requirement to provide AEDs or defibrillator training. They highlight the presence of a healthcare team providing 24-hour cover.
Jason Lawson
Historic (No Identified Response)
2015-0006
9 Jan 2015
Rutland & North Leicestershire
HM Prison and Probation Service
NHS England
Concerns summary (AI summary)
Welfare checks failed to identify a deceased prisoner. Prison healthcare lacked a computer-driven system to track missed and lapsed prescriptions, and there was no policy for constant medical supervision for high-risk prisoners.
Alex Kelly
All Responded
2014-0555
28 Dec 2014
Mid Kent & Medway
HMP Cookham Wood
Medway Youth Offending Team
Ministry of Justice
+2 more
Concerns summary (AI summary)
A vulnerable child was sentenced without forensic psychiatric assessment, and mental health support conflicted with disciplinary procedures, failing to adopt a holistic approach or consult outside agencies. A social worker allocation was also significantly delayed.
Action Taken
(AI summary)
Tower Hamlets Council details actions taken following a Serious Case Review, including maintaining social worker numbers and updating a protocol with the Youth Offending Service to clarify responsibilities when a young person receives a custodial sentence. They also highlight increased awareness among Social Work staff due to the Legal Aid, Sentencing and Punishment of Offenders Act 2012. Central and North West London NHS Trust (CNWL) describes its Health and Wellbeing Team's structure and processes, including mental health assessments and improved office space and IT access. They state that all clinical contact is recorded on Systm1, with line managers checking staff entries and annual record keeping audits to monitor documentation standards, and training provided to new team members for Systm1 use. Oxleas NHS Foundation Trust describes implementation of the CHAT tool for assessing new arrivals at HMPYOI Cookham Wood, with training and monitoring standards. They detail information governance training for staff and supervised medication dispensing procedures, including recording and reporting non-compliance. The Medway Youth Offending Service (YOT) describes actions taken in response to the coroner's concerns including ACCT training for the Resettlement Team, enhanced reviews overseen by a Governor, and submission of early release paperwork. They also detail procedures for initial planning meetings, maintaining contact, and final release meetings according to YJB National Standards. The Ministry of Justice outlines reforms in the Young People's Estate, including a standardised casework model, enhanced regimes, and changes to ACCT procedures. They detail night operating procedures and confirm that an information sharing protocol between relevant agencies at HMYOI Cookham Wood is being formulated.
John Stabler
Historic (No Identified Response)
2014-0552
18 Dec 2014
Central Lincolnshire
HMP Lincoln
HMP North Sea Camp
National Offender Management Service
+2 more
Concerns summary (AI summary)
The Prisoner Escort Record requires review and redesign. Furthermore, medical records systems need to be consistently available in reception and care areas within prisons.
Connor Smith
Partially Responded
2014-0540
17 Dec 2014
Liverpool
Ministry of Justice
National Offender Management Service
Prison and Probation Ombudsman
Concerns summary (AI summary)
An error in a PPO investigation listed an officer as attending a segregation review when they were absent, indicating poor investigation quality that could hinder learning from incidents.
Noted
(AI summary)
The PPO acknowledges a minor factual inaccuracy in their report, but argues it had no material bearing on the circumstances of the death and that they cannot take further action beyond the original recommendations to the prison. HMP Altcourse has issued a notice to all senior managers who chair Segregation Review Boards, advising them that the documentation for completion at the meeting must not have names entered in advance and that it is their responsibility to check that attendance at the meeting is correctly recorded.
Geraldine Kilborn
All Responded
2014-0532
10 Dec 2014
County Durham & Darlington
Care UK
National Offender Management Service
Tees Esk Wear Valley NHS Foundation Tru…
Concerns summary (AI summary)
There was a clear breakdown in mental health information sharing within ACCT reviews, where mental health input was not sufficiently weighted and members often relied on potentially misleading face-to-face assessments without reviewing documentation.
Action Planned
(AI summary)
An amended arrangement has been put in place to facilitate the presence of a member of the mental health team at ACCT reviews that take place at the weekend. Effective mental health input is now ensured in all cases in which a prisoner has mental health issues. Briefing sessions have been introduced to facilitate the sharing of information between prison staff and the mental health team. From April 2015 the health service delivery model will change from a Prime Provider model to a 7 Lot commissioning model. Daily reviews will be undertaken by a member of the mental health team, as on any patient allocated for, Healthcare with mental health issues: In addition all complex ACCT cases will be discussed at morning handover to increase staff awareness. A registered nurse with previous knowledge of the patient will be in attendance at an ACCT review. TEWV has already made changes to the availability of Mental Health Team staff over the weekend. Staff are on duty between 9.30 am - 1230pm Saturday and Sunday, with a priority role to ensure that the relevant ACCT reviews are attended and that those women in crisis are offered support. Staff were reminded to read all the relevant information in the ACCT document and on System One notes.
Garry Gilbey
All Responded
2014-0533
10 Dec 2014
Portsmouth & South East Hampshire
Department of Health and Social Care
Ministry of Justice
Concerns summary (AI summary)
The prison lacked a clear policy for calling ambulances or defining medical emergencies, leading to inadequate staff training for night-time assessments and inconsistent recording of critical healthcare information.
Noted
(AI summary)
The Department of Health provides context regarding healthcare contracts for prisons being performance managed by NHS England's Area Teams, and refers to DH and NOMS guidance issued in 2011 regarding emergency access for ambulance services. They note that the Ministry of Justice will address prison-related issues such as training for non-medical prison staff. Since the death, Prison Service Instruction 2013/03 Emergency Response Codes has been issued, reminding staff who can call a medical emergency and providing guidance on the use of medical emergency codes. Also, the new specifications for prison healthcare services have a contractual requirement for the management of appointments and referrals, including automatic referrals to secondary care services for those who Did Not Attend (DNA).
Peter Mackie
All Responded
2014-0528
5 Dec 2014
Buckinghamshire
Springhill Prison
Concerns summary (AI summary)
Inadequate numbers of first aiders and healthcare staff were available across prison sites, compounded by a lack of clear guidance for staff on when and how to commence CPR.
Action Planned
(AI summary)
HMP Grendon and Springhill are working to increase the number of trained first aid staff, a new risk assessment will be completed to ensure appropriate levels of staff are identified to provide 24 hour cover and staff will receive written advice on when to commence CPR by 31 January 2015.
Colin Ireland
Historic (No Identified Response)
2014-0493
7 Nov 2014
West Yorkshire (West)
HMP Manchester
Mid Yorkshire Hospitals NHS Trust
High Security Prisons Group
Concerns summary (AI summary)
Critical medication doses were missed, VTE risk assessments were incomplete, and an inadequate hospital discharge summary failed to communicate essential treatment plans to prison healthcare, compounded by a risky late Friday discharge.
Barry Horrocks
Historic (No Identified Response)
2014-0492
7 Nov 2014
West Yorkshire (East)
Department of Health
National Offender Management Service
NHS England
Concerns summary (AI summary)
A disabled prisoner's essential daily living needs were unmet as the prison environment lacked adaptations and no care provider took responsibility for vital 'social services' support.
William Davies
All Responded
2014-0475
5 Nov 2014
London Inner (North)
Care UK Limited
Concerns summary (AI summary)
Significant confusion exists among prison staff, including GPs, regarding emergency ambulance procedures and death verification, leading to inappropriate actions and potential fatal delays.
Action Taken
(AI summary)
Care UK has re-briefed control room staff, created a crib sheet for ambulance calls, launched a publicity campaign on emergency response codes, and improved intranet information and signage. The National Medical Director clarified GPs' responsibilities regarding verifying death, and guidance/training is being developed to support decision-making in unexpected collapse or death cases.
Cherylin Norrell-Goldsmith
Partially Responded
2014-0470
27 Oct 2014
Surrey
HMP Downview
Lord Chancellor
Surrey and Borders Partnership NHS Foun…
+1 more
Concerns summary (AI summary)
Concerns include accessible ligature points in cells, insufficient multi-disciplinary input in ACCT reviews, and critical medical information not being readily available to prison staff on non-medical records. Data retention issues also exist.
Action Taken
(AI summary)
The Ministry of Justice Estate Directorate is providing 'safer cells' in new construction and refurbishment projects. HMP Downview's local policies and procedures have been reviewed and strengthened, and the NHS England Area Team has produced data-sharing agreements. All staff will be reminded of ACCT procedures and the requirement to record significant information on both CNOMIS and SystmOne.
William Anderson
Historic (No Identified Response)
2014-0452
17 Oct 2014
West Yorkshire (East)
Solicitors
Leeds Community Healthcare NHS Trust
Solicitors
+1 more
Concerns summary (AI summary)
Prison staff lacked effective vigilance over inmate gatherings involving drugs/alcohol, were insufficiently trained in breathalyser use, and failed to adequately record inmate behaviour or promptly call emergency services.