2017
PFD Reports
Reports: 446
Areas: 66
65% response rate (above 63% average).
Rose Workman
All Responded
2017-0435
6 Jul 2017
Gloucestershire
Gloucestershire Care Services NHS Trust
Concerns summary (AI summary)
The district nursing service's measures for effectively monitoring patients' ongoing conditions are questioned as potentially insufficient.
Action Taken
(AI summary)
The district nursing service employs measures to ensure that patients are effectively monitored of their ongoing conditions, and the electronic clinical patient record "SystmOne" has undergone extensive re-engineering, launched in April-May 2017. Professional Leads attend handovers and support decision making.
Cameron Chadwick
All Responded
2017-0436
6 Jul 2017
Manchester (West)
Wigan Council
Concerns summary (AI summary)
A pothole exceeding the minimum depth for repair was present in the carriageway, contributing to a fatal accident.
Action Taken
(AI summary)
Following the report, the council measured the pothole depth and repaired it, both temporarily and permanently. They assert this was done despite the pothole not meeting the threshold for intervention under their Highway Safety Inspection Policy.
John Ramsden
Historic (No Identified Response)
2017-0437
6 Jul 2017
Manchester (West)
Agrade Community Care Services
Concerns summary (AI summary)
Inadequate family consultation occurred, as only one of three daughters was involved in critical end-of-life care decisions, including hospital admission.
Roy Lynch
Historic (No Identified Response)
2017-0431
5 Jul 2017
Essex
Essex Highways
Concerns summary (AI summary)
The highway design lacked stopping restrictions at a dangerous location, despite a nearby safe parking area, creating an unacceptable risk for drivers encountering stationary vehicles at speed.
Patricia Norfolk
Historic (No Identified Response)
2017-0438
5 Jul 2017
Manchester (North)
Pennine Acute NHS Trust
Concerns summary (AI summary)
Patients lacked daily senior clinician reviews, raising concerns about the standard of care provided during the interim period before new staff can be recruited.
Janet Muller
All Responded
2017-0441
4 Jul 2017
West Sussex
Sussex Partnership NHS Trust
Concerns summary (AI summary)
Deficient nursing records, risk assessments, and care plans, coupled with inadequate staffing and persistent issues allowing Mental Health Act patients to abscond, increased patient risk.
Action Planned
(AI summary)
NHS England is implementing enhanced governance arrangements to monitor QVH's action plan, engaging with the Trust to promote networking with BSUH, and assessing the suitability of QVH for specialized services. The CQC will assess protocols, and a monthly CCG-regulated quality forum will oversee the action plan's implementation.
Joseph De Pellergrino-Farrugia
Partially Responded
2017-0430
3 Jul 2017
North Yorkshire (West)
A.J Way & Co Ltd
National Trading Standards
Yorkshire Care Equipment
Concerns summary (AI summary)
The absence of safety sensors on a chair mechanism led to a crushing injury, as it failed to detect a foot's presence and prevent operation.
Noted
(AI summary)
The response explains that AJ Ways fits sensor strips or protective screens to chairs only upon request, and that the user instruction booklet highlights potential entrapment risks and user suitability. It also clarifies that the entrapment occurred in an area not covered by sensors and that they are a small manufacturer.
Sheila Hynes
Historic (No Identified Response)
2017-0448
3 Jul 2017
Newcastle Upon Tyne
Newcastle Upon Tyne NHS Trust
Concerns summary (AI summary)
A mechanical aortic valve was remounted against manufacturer instructions by an untrained scrub nurse, without recorded discussion or awareness of associated risks by the surgical team.
Olaseni Lewis
All Responded
2017-0205
28 Jun 2017
London (South)
Metropolitan Police
South London and Maudsley NHS Trust
Concerns summary (AI summary)
Police training on restraint techniques and Acute Behavioural Disturbance (ABD) was inadequate and misunderstood, leading to officers misinterpreting risks, especially regarding "prolonged restraint." Additionally, there was a critical lack of clarity and training on inter-agency roles and responsibilities between police and healthcare staff.
Action Planned
(AI summary)
The Metropolitan Police Service describes updated training for officers regarding restraint techniques, Acute Behavioural Disturbance (ABD), and mental health, including de-escalation techniques and communication skills. It also notes the implementation of a national MOU about when police can be asked to attend mental health settings. The South London and Maudsley NHS Trust outlined actions to address training compliance, including immediate action requests and potential service suspension if training levels fall below minimum safety standards.
David Lee
Historic (No Identified Response)
2017-0432
28 Jun 2017
Manchester (North)
North West Ambulance Service
Concerns summary (AI summary)
The inappropriate termination of an emergency call, due to uncirculated guidance and lack of training, led to a missed opportunity to escalate the need for medical assistance.
Dean Rowland
All Responded
2017-0208
27 Jun 2017
Staffordshire (South)
Peel Medical Practice
South Staffordshire and Shropshire Heal…
Concerns summary (AI summary)
Delays in accessing GP appointments for antidepressant review and premature discharge from community mental health services, despite previous serious suicide attempts, posed significant risks.
Noted
(AI summary)
The Trust states that the CMHT conducted a sufficiently detailed assessment of Mr. Rowland's needs and appropriately discharged him, providing resources for future support and contact information. Peel Medical Practice has instituted a duty doctor and telephone triage system to improve access for patients needing appointments or telephone consultations sooner than routine appointments.
Jonathan Zucker
All Responded
2017-0433
26 Jun 2017
London (North)
Department of Health and Social Care
Royal College of Psychiatrists
Concerns summary (AI summary)
A lack of a lead clinician or systemic coordination between private and NHS mental health services resulted in fragmented patient care oversight.
Noted
(AI summary)
The Royal College of Psychiatrists will discuss consultant accountability, ownership during transitions, and care involving multiple teams at its Professional Practice and Ethics Committee meeting on November 2, 2017, to determine the college's next steps. The Department of Health acknowledges the concerns raised and highlights existing guidance on care planning and continuity of care, including GMC guidance and consensus statements. It notes that the Royal College of Psychiatrists will consider the concerns and determine if more can be done.
Andrew Codling
All Responded
2017-0339
23 Jun 2017
Bedfordshire and Luton
East London NHS Trust
Concerns summary (AI summary)
A community health team's voicemail to a patient missed an opportunity to reinforce crisis support numbers, potentially contributing to a missed chance to prevent self-harm over a weekend.
Action Taken
(AI summary)
East London NHS Trust has developed and implemented a new protocol within CMHTs regarding the use of mobile phones in communication with service users, including an explanatory letter with contact information and guidance for responding to messages.
Robert Cardwell
Historic (No Identified Response)
2017-0203
23 Jun 2017
Preston and East Lancashire
Lancashire Care NHS Foundation Trust
Concerns summary (AI summary)
Significant communication failures prevented crucial patient information from reaching the multi-disciplinary team, leading to inappropriate discharge and a lack of follow-up care due to disorganised meetings and poor record-keeping.
Constance Connolly
All Responded
2017-0201
22 Jun 2017
London Inner (South)
Kings College Hospital
Concerns summary (AI summary)
The report describes failures in the handover of patients needing urgent follow-up, including a doctor not following up on a scan they ordered, and a breakdown in communication between different care teams resulting in a cancelled appointment and no further action.
Action Planned
(AI summary)
The Royal College of Emergency Medicine has issued guidance to Fellows and Members regarding follow-up of test results in two documents, and is preparing a safety alert reminding them to ensure adequate follow-up arrangements for discharged patients. They are also considering further guidance through their Quality in Emergency Care Committee. King's College Hospital NHS Foundation Trust is setting up a "virtual review" of self-discharged patients to ensure any investigations or follow-ups can be appropriately actioned.
Aston Soulsby
All Responded
2017-0204
22 Jun 2017
Black Country
Sandwell Local Authority
Concerns summary (AI summary)
Pedestrians waiting in hatched road areas and vehicles passing in these zones create confusion and significant risk of road traffic incidents.
Action Planned
(AI summary)
Sandwell MBC is considering installing a formalised crossing point on Crankhall Lane and will alter the outdated carriageway markings, with work planned for completion by 31st March 2018.
Colin Sluman
All Responded
2017-0200
21 Jun 2017
Exeter and Greater Devon
NHS England
South Western Ambulance NHS Foundation …
Concerns summary (AI summary)
Emergency call handling protocols inadequately categorised severe symptoms like "dizziness" for rapid response, compounded by a lack of clinical training and insufficient supervisor oversight for call handlers.
Action Taken
(AI summary)
NHS England reports that SWAST has raised concerns with NHS Pathways about prioritizing incidents involving patients who are alone and/or have dizziness with major haemorrhage. SWAST is also increasing the clinical supervisor workforce by 10 clinicians across all Clinical Hubs. South Western Ambulance Service NHS Foundation Trust implemented a virtual telephony system and a 'hunt group' to improve call handling and clinical support accessibility. As a direct result of this incident, 'major blood loss' (without other symptoms) has been added to the Escalation Report.
Patrick Woods
Partially Responded
2017-0434
19 Jun 2017
Bedfordshire and Luton
DAC Beachcroft LLP
Drager
Luton & Dunstable University Hospital N…
Concerns summary (AI summary)
The hospital's unknown equipment portfolio prevented the identification of potentially dangerous devices, hindering proper risk assessments and actions to prevent patient injury or fatalities.
Action Taken
(AI summary)
Draeger Medical UK has updated its training documentation, including the Basic Skills Checklist and powerpoint presentation, to address the use of the ACGO switch and relevant ventilation modes. They are also circulating a Field Safety Notice worldwide to hospitals, and will contact UK customers to arrange site visits to address concerns and discuss further training needs. Luton and Dunstable University Hospital has reconfigured default alarm settings on anaesthetic machines, educated staff on unused functionality, and implemented a system to manage medical equipment logs. The Clinical Director and Matron of each clinical area will undertake risk assessments of the identified equipment in their area and review the unused functionality of said equipment/device.
Dianne Macrae
All Responded
2017-0193
16 Jun 2017
Northamptonshire
Department of Health and Social Care
Kettering General Hospital
Nursing and Midwifery Council
+3 more
Concerns
On 23"' June 2016 an Investigation was commenced into the death of Dianne Jane MACRAE. The investigation concluded by way of inquest on 17"^ and IS'" May 2017. The medical cause of death was:- 1a)...
Noted
(AI summary)
The Department of Health acknowledges the concerns and notes that the Royal College of Surgeons, the Royal College of Anaesthetists and the Nursing and Midwifery Council have replied to the report, as well as actions taken by SBNS and BASS and the Royal College of Anaesthetists. The Royal College of Surgeons shared the coroner's letter with the Society for British Neurological Surgeons (SBNS) and the British Association of Spinal Surgeons (BASS), who jointly prepared a letter to their members highlighting learning points. The SBNS and BASS recommended disclosing the risk of major vascular injury during consent, regular education on vascular injury risks, and established protocols for urgent vascular imaging and acute vascular services. The NMC is undertaking a wholesale review of their education standards, including pre-registration standards, which will include specific standards relating to patient assessment and management of patient deterioration. They are undertaking a public consultation on the draft standards. Woodland Hospital has reflected on the case at Clinical Governance Committee, discussed it at theatre team meetings, and will include it at a reflective learning session. A bed side Haemocue machine has been installed in recovery, and emergency skills drills have been undertaken in recovery.
Lee Swain
Historic (No Identified Response)
2017-0196
16 Jun 2017
Liverpool and Wirral
Chester Hospital NHS Trust
Mersey Care NHS Trust
Cheshire Wirral Partnership
Concerns summary (AI summary)
A lack of coordinated procedures for transferring mental health patients between NHS Trusts, exacerbated by exiting a Care Programme Approach, resulted in delayed intervention and ineffective information exchange.
Aaron McCaffrey
Historic (No Identified Response)
2017-0195
16 Jun 2017
Manchester (South)
Medicines and Healthcare products Regul…
Concerns summary (AI summary)
The lack of purchase limits for loperamide medication at retail stores enables bulk buying, increasing the risk of addiction and overdose.
Katherine Derbyshire
All Responded
2017-0199
16 Jun 2017
Manchester (West)
Salford Royal Hospital
Royal Albert Edward Infirmary
Concerns summary (AI summary)
Inadequate communication between hospitals, delayed transfer for critical dialysis, and a lack of a clear plan for patient deterioration led to missed opportunities for timely life-saving treatment.
Action Planned
(AI summary)
A working group will create a pathway for safe patient transfers to Salford Royal, and SRFT renal consultants will provide weekly in-reach sessions. An on-call electronic service will be introduced for timely referrals. Salford Royal NHS Foundation Trust is implementing a new electronic referral system for renal patients by September 2017 and will work collaboratively with WWL to address the gap in providing a timely service.
Lily Townsend
All Responded
2017-0191
15 Jun 2017
Black Country
Sandwell and West Birmingham Hospitals …
Concerns summary (AI summary)
Failures in preoperative assessment, including incomplete medical history and inadequate use of care bundles, led to a high-risk patient undergoing surgery without proper risk discussion or informed consent.
Action Taken
(AI summary)
Recording 'do not resuscitate' orders on a specific computer system, with disciplinary action for deviation, became a requirement on August 1st. A safety summit was held, and a presentation was created to track service changes monthly.
Kevin Mann
All Responded
2017-0190
15 Jun 2017
London(East)
Barking, Havering and Redbridge Univers…
Concerns summary (AI summary)
A medical procedure was inappropriately performed despite clear radiological contraindications and continued after complications, compounded by the radiologist's failure to check prior imaging and an inadequate, unreviewed procedural policy.
Action Taken
(AI summary)
The Radiology Department audited Visipaque Swallows from May 2016-June 2017 and will conduct a further audit after the revised protocol is in use. The updated protocol recognizes the need for specific informed consent to be obtained from the patient.
Rasikaben Chauhan
Partially Responded
2017-0194
14 Jun 2017
Nottingham
Asra Housing Group - Nazarana Court
Chief Fire and Rescue Officer
Indian Hindu Welfare Organisation
Concerns summary (AI summary)
There is a lack of clear communication and awareness-raising regarding a specific risk with relevant community and religious organisations.
Action Taken
(AI summary)
The fire service has made the risks and circumstances which led to the death known to other UK Fire Services. They are also working with local community groups to deliver fire safety talks and promote fire safety messages.