2017

PFD Reports
Reports: 446 Areas: 66

65% response rate (above 63% average).

446 results
Ian Leak
Partially Responded
2017-0274 15 Aug 2017 Manchester (South)
Peak Valley Housing Association Hub
Concerns summary (AI summary) The communal fire alarm system at Honiton Oaks failed to trigger audible alerts within individual flats, raising serious safety concerns for residents, particularly those with mobility problems under a "Stay Put" policy.
Action Planned (AI summary) The housing association is installing combined heat and smoke detectors in residents' flats, linked to a main system with external monitoring, commencing in October 2017. They have also commenced a wider review of fire safety across the Onward Homes portfolio, including their approach to vulnerable residents.
Mark Banks
All Responded
2017-0271 14 Aug 2017 Exeter and Great Devon District
Devon and Cornwall Police Headquarters
Concerns summary (AI summary) Police failures in call handling included not contacting ambulance services as requested, incorrectly grading a high-risk call, and insufficient efforts to search for and check on the deceased's wellbeing.
Action Taken (AI summary) Devon and Cornwall Police have reviewed their grading and deployment policy and operational practices regarding call grading and incident creation. They have also put in place training packages for staff, quality assurance checks, and processes to assess THRIVE compliance, as well as reviewing their command and control policy.
Terence Pimm
All Responded
2017-0217 14 Aug 2017 Essex
Essex Partnership University NHS Founda… Essex Community Rehabilitation Company Essex Police
Concerns summary (AI summary) Deficiencies in police call handling, record-keeping, and inter-agency information sharing hampered risk assessment for individuals with mental health issues. Insufficient training also affected police in identifying immediate risk and mental health assessors.
Action Taken (AI summary) The Trust has directed all health-based place of safety calls through a new call centre where calls are recorded and documented. They have also reinforced to staff the importance of family involvement, reinforced the information-sharing concordat, launched a new street-triage team, and put a new flowchart in place for staff detailing actions to take when people are subject to a warrant, with training underway. Essex Police have instructed switchboard operators to refer public calls not concerning a person in custody to the Force Control Room, and advised custody suite staff on handling detainee-related calls. FCR staff receive training on threat, harm, and risk assessment. The police are implementing a process to notify Essex Police when staff meet with wanted persons and are developing Information Sharing Agreements with health partners.
Milan Dokic
All Responded
2017-0249 11 Aug 2017 London Inner (West)
TFL
Concerns summary (AI summary) London's Cycle Super Highways and roads suffer from inadequate systems for determining and monitoring grip levels. Urgent research is needed on scientific grip value assessment and the adverse effects of adjacent areas with differing grip.
Noted (AI summary) TfL states they have well established methods to determine grip levels across the Transport for London's Road Network, including cycle superhighways, and implement a comprehensive skid resistance policy. They will be raising the issue of differential skid resistance across a lane with the UK Roads Board.
Claire Medhurst
All Responded
2017-0270 10 Aug 2017 Mid Kent and Medway
Medway NHS Foundation Trust
Concerns summary (AI summary) The discharge process lacked crucial cautionary advice on medication use, and treating clinicians failed to receive alerts for abnormal liver function and toxic paracetamol levels.
Action Taken (AI summary) The Trust will provide feedback to relevant staff regarding cautionary advice on analgesics and has discussed this in Emergency Department safety huddles. An algorithm has been written to add a paracetamol to phone trigger test, and a flagging system implemented for ALT levels outside of the safe range.
James Vinson
All Responded
2017-0338 9 Aug 2017 Sunderland
City Hospitals Sunderland NHS Trust
Concerns summary (AI summary) The deceased was not under required close supervision despite a falls risk assessment, and plans for implementing an Enhanced Care/Observation Standard Operating Procedure remain unclear.
Action Planned (AI summary) The Trust is piloting an Enhanced Care Standard Operating Procedure (SOP) with an Enhanced Care Risk Assessment Tool and criteria for observation levels, with a target ratification date of January 2018. It is also reviewing its Prevention and Management of Hospital-Based Falls Policy, with completion targeted for November 2017, linking it to the Enhanced Care SOP.
Sean Plumstead
All Responded
2017-0316 9 Aug 2017 Hampshire (Central)
Carillion HM Prison and Probation Services HM Prison Winchester
Concerns summary (AI summary) Winchester Prison has inadequate systems for storing electronic material and creating transcripts, leading to missing crucial evidence. This recurring issue raises a risk of future deaths due to poor record-keeping.
Action Planned (AI summary) HMP Winchester has taken on a temporary staff member to transcribe telephone calls, implemented a new protocol for information gathering, transcribed interview discs, and ordered a secure storage facility for documentation regarding any death in custody. The Head of Business Assurance is reviewing accounting systems and storage of internal investigation material. Carillion has contacted HMPPS and proposed a formal instruction for staff to undergo SASH training, is ready to issue a notice to site managers to make staff available, and suggested that HMPPS maintain a training record for Carillion staff. HMPPS has confirmed that all Carillion prisoner facing staff should be required to undergo training. The prison has issued notices to staff regarding emergency call bell response times and to prisoners about the misuse of call bells. The prison is also checking ECB response times daily and bidding for funding to upgrade the ECB system; nationally, a learning bulletin will be issued to staff on ECB importance and abuse in early 2018.
Dennis Redmore
All Responded
2017-0315 9 Aug 2017 South Wales Central
ABMU Health Board
Concerns summary (AI summary) Clear failures in neurological monitoring, with substantial observation gaps and delayed action on elevated vital signs, were identified. There was also a lack of appropriate management to ensure nurses adhered to observation guidelines.
Action Planned (AI summary) The health board has incorporated actions into a formal plan with clear timescales and responsibilities for monitoring Mr Redmore's neurological state, acting upon NEWS observations, and undertaking observations in line with guidance. An advisory group will help deliver improvements.
Fallon Abby
All Responded
2017-0288 8 Aug 2017 London Inner (North)
East London NHS Trust
Concerns summary (AI summary) Lack of a protocol for contacting social workers led to a failure in obtaining valuable collateral history and sharing crucial information, depriving the patient of support upon discharge.
Action Planned (AI summary) The Trust's safeguarding children training will include information about the Leaving Care Team, and bespoke training will be provided to ward managers and matrons for cascading to staff. The ward's operational policy will be reviewed to include contacting the Leaving Care Team upon admission of a young person previously in care, and staff will work with the young person to negotiate the involvement of their social worker.
Maya Kantengule
All Responded
2017-0317 8 Aug 2017 Norfolk
Waveney River Centre
Concerns summary (AI summary) Significant safety risks arose from a lack of formal health and safety training, absence of specific risk assessments for swimming pool birthday parties, and failures to follow safety procedures, including non-functional CCTV.
Action Taken (AI summary) Following the incident, the Waveney River Centre no longer hires its pool for swimming parties. Staff formal safety training courses such as IOSH have been arranged.
Carly Gordon
All Responded
2017-0320 4 Aug 2017 Exeter & Greater Devon
Devon Local Medical Centre Devon NHS Trust Fremington Medical Centre +2 more
Concerns summary (AI summary) The long-term use of shorter-acting benzodiazepines, contrary to guidelines, and a failure to review patients on extended prescriptions risked dependence and adverse outcomes.
Noted (AI summary) The practice has sent personal letters to patients on repeat prescriptions for Benzodiazepines asking them to contact the practice for a medication review. The practice has made a commitment not to add (or continue repeat prescriptions from patients registering from other practices) Benzodiazepines to a repeat prescription if not already on repeat. The GP has referred themselves to the Deputy Medical Director for appraisal. The Royal College of General Practitioners provides context on its role, describes its training and membership offerings, and references existing guidance on benzodiazepine prescribing. It supports a joint consensus statement on action needed to tackle addiction to medicines. NHS England will ask its National Clinical Director for mental health and Head of Mental Health and LD Medicines Strategy to write to medical directors and chief pharmacists in mental health trusts in England to raise awareness of the risks associated with benzodiazepine prescribing and withdrawal. Devon LMC will remind practices about the review of patients receiving short-acting Benzodiazepines via its electronic newsletter and will make the information available on its website.
Sharon Halliwell
All Responded
2017-0319 4 Aug 2017 Manchester (West)
North West Boroughs Healthcare NHS Trust
Concerns summary (AI summary) The significant issue of "lack of connectivity" identified in evidence had not been fully addressed by the Trust.
Action Taken (AI summary) A "theme of the week" communication has been shared across the organisation regarding connectivity of electronic care systems. IAPT staff have received RiO training.
Thomas Wall
Partially Responded
2017-0321 2 Aug 2017 Brighton and Hove
BLANK_REDACTED_TEXT Pavilions Brighton and Hove Clinical Commissionin… Pavilions +2 more
Concerns summary (AI summary) The lack of local in-patient detox facilities and long waiting lists are unacceptable. A more collaborative approach for dual diagnosis patients is critically needed, as current separation of care increases risk.
Noted (AI summary) Sussex Partnership NHS Foundation Trust explains that they were not chosen by Brighton and Hove City Council to continue providing local substance misuse services and encourages the coroner to write to the council with concerns. They ensured Public Health England guidance was provided to relevant directors and managers. Brighton & Hove City Council's Public Health department, as commissioner for adult and substance misuse in-patient detoxification beds, explains the history of service provision, noting the decision to work with Cranstoun in London after Sussex Partnership NHS Foundation Trust terminated their local service. They provide data on dual diagnosis prevalence. Brighton and Hove CCG highlights existing measures like a Dual Diagnosis integrated model, co-located DD workers, accommodation with support, and a Rough Sleepers project. Service user feedback is regularly reviewed, and Drug Related Death audits are undertaken.
Hayley Sheehan
All Responded
2017-0324 1 Aug 2017 Surrey
Moat Surgery
Concerns summary (AI summary) The repeat prescription procedure is unsafe as it relies on manual flagging of early requests, with software unable to automatically identify them. More safeguards are needed, including software adaptation.
Action Taken (AI summary) The Moat House Surgery requested changes to the EMIS prescribing process to flag early prescription requests and developed a pop-up box alerting staff to prescriptions issued less than 30 days prior. They also implemented a 'Controlled Drug Monitoring' template and process for medication reviews.
Philip Clayton
All Responded
2017-0323 31 Jul 2017 Manchester (South)
Department for Transport
Concerns summary (AI summary) High-powered kit cars are sold without requiring specific driving courses, and their post-initial testing lacks rigor. Inexperienced drivers can operate these vehicles with a standard license, unlike the graduated system for motorcycles.
Noted (AI summary) The Department for Transport expresses condolences but states there are no current plans to limit engine capacity for young drivers. They highlight existing road safety initiatives and commissioned research on measures to improve young driver safety.
Michael Bingham
Partially Responded
2017-0322 31 Jul 2017 Manchester (South)
Care Quality Commission Harbour Healthcare Stockport NHS Trust
Concerns summary (AI summary) Harbour Healthcare failed to implement alarms for insecure internal doors, highlighting a risk assessment "blind spot." The CQC must review regulations and inspection procedures for door safety, and Stockport NHS guidelines lack clarity on CT scan requirements.
Action Taken (AI summary) Harbour Healthcare has completed work on internal doors at Hilltop Court, installing screech alarms or box panels, and has fitted screech alarms to internal emergency exit doors at other care homes. They have also completed risk assessments and implemented new internal procedures with regular drills.
Pamela Keech
Partially Responded
2017-0327 28 Jul 2017 Northamptonshire
British Renal Society Health Education England JRCALC +2 more
Concerns summary (AI summary) A critical lack of national guidance and A&E/paramedic training on predicting and managing fatal graft/fistula haemorrhage results in inadequate escalation of patients with bleeds for specialist review.
Noted (AI summary) JRCALC clarifies it is not responsible for setting health education requirements for paramedics. AACE and NASMeD will provide the full response to the PFD. The Association of Ambulance Chief Executives will request that JRCALC review the UK ambulance service clinical practice guidelines for the management of renal patients, specifically in relation to fistula bleeds. They have also written to the Vascular Access Society of Britain & Ireland to seek specialist advice.
Sarah Reed
Partially Responded
2017-0238 28 Jul 2017 London (City)
Central and North West London NHS Trust HM Courts and Tribunals Service HM Prison and Probation Service +1 more
Concerns summary (AI summary) Prolonged custody awaiting psychiatric reports led to significant deterioration of the deceased's mental health in a prison assessment unit, resulting in her self-inflicted death.
Action Planned (AI summary) CNWL NHS Trust has clarified report request procedures with HMPPS, ensured report requests are communicated to consultants promptly, updated care plan templates to include release planning, audited CPA meetings to improve attendance, and launched an Offender Care Transformation Board to reduce self-harm and avoid unexpected deaths. HMPPS is reviewing procedures for fitness to plead reports, developing a framework to support families with prison visits (due in 2018), implementing recommendations from the Farmer Report on family ties, and implementing a new model of offender management in custody by March 2019 to ensure external agencies are notified of a prisoner's release.
Maureen Colclough
All Responded
2017-0318 27 Jul 2017 Cheshire
Care Agency Care Quality Commission
Concerns summary (AI summary) Care home staff received inadequate training to recognise emergency situations and relied on presumptions when encountering an unresponsive patient.
Action Taken (AI summary) CQC has raised the provider's failure to notify them of the death, conducted an inspection, found all staff received basic life support training in August/September 2017 with additional training in late September/early October, and is taking substantive enforcement action requiring an action plan to improve care. Unique Care Services has notified all employees and revised performance appraisals to include recognizing emergency situations, ensured new starters receive relevant information, and mandated extra Emergency First Aid training for all employees.
Percy Jacks
All Responded
2017-0329 27 Jul 2017 South Wales Central
Care Quality Commission Care & Social Services Inspectorate Wal… Local Health Board +1 more
Concerns summary (AI summary) Communication breakdowns between hospital, GP, and care homes, including incorrect information transfer and inadequate medication review systems, led to poor DVT management.
Noted (AI summary) Healthcare Inspectorate Wales (HIW) has noted the inquest findings and will use the information to inform their ongoing review of discharge arrangements, focusing on communication and documentation between secondary and primary healthcare, and will discuss collaboration with CSSIW regarding communication between health services and care homes. Rhayader Group Practice has implemented a system to record and follow up DVT referrals, inform patients with positive DVT results and prescribe Rivaroxiban, and fast-track medical records for new patients registering from nursing/care homes; they will audit the process in 6 months. Hywel Dda Health Board has streamlined the process for managing potential DVT patients with a direct referral pathway to the Radiology Department, a pre-printed letter from on-call physicians to the GP, and a specific proforma completed on discharge for patients from care homes; they investigated and addressed an incorrectly addressed discharge summary, noting improvements in access to the Welsh Clinical Portal. CQC had no prior knowledge of the death. They contacted Pencombe Hall care home and Cantilupe Surgery in Herefordshire, reviewed information transfer procedures, and consider their current inspection methodology covers relevant elements of care, and is satisfied that no additional policy change is required.
Sheila Gaskin
All Responded
2017-0328 27 Jul 2017 South Wales Central
Care Quality Commission Welsh Government Office
Concerns summary (AI summary) Despite an identified risk of smoking in bed, carers regularly assisted the deceased to smoke, due to a lack of management oversight and a clear prohibition policy.
Noted (AI summary) CSSIW cannot impose a blanket ban on care workers assisting service users to smoke, but will issue general guidance to care providers on assessing and mitigating health and fire risks associated with smoking, and exploring alternatives. CQC acknowledges the concerns, notes the service falls under CSSIW jurisdiction, and states their current inspection process covers governance systems, supervision, and accident/incident reviews, but does not support a blanket prohibition on assisting with smoking, preferring a case-by-case risk assessment.
Liam Hall
Historic (No Identified Response)
2017-0242 27 Jul 2017 Newcastle Upon Tyne
Sunderland City Council
Concerns summary (AI summary) A lack of appropriate warning signage about water risks, especially with inflatables, and no lifeguard supervision contributed to the death in Roker Harbour.
Kenneth Swift
All Responded
2017-0331 26 Jul 2017 York
York Teaching Hospital NHS Trust
Concerns summary (AI summary) An elderly patient at high risk of falls was not provided with an essential falls sensor due to equipment shortages and a long waiting list, despite the known risks.
Action Taken (AI summary) The Trust has implemented a process of escalation to Matron/Patient Safety Team when sensor requests cannot be achieved, agreed a new management system with the Equipment Library, introduced additional training for staff on sensor use, implemented a process for auditing sensor use, implemented a process for ensuring ongoing sensor supply and implemented a tendering process to ensure value for money, and is further promoting the use of multi-factorial interventions to reduce falls incidents and harm.
Songul Bozdag
All Responded
2017-0219 26 Jul 2017 London Inner (North)
East London NHS Trust
Concerns summary (AI summary) The care co-ordinator failed to conduct mandatory patient reviews, maintain accurate records, and update medication dosages, leading to under-medication, with no systemic safety net.
Action Taken (AI summary) The Trust has implemented an inbox-based system to communicate discharge care plans to CMHT staff, and monthly supervision for care coordinators is now working in line with Trust procedures. Regular audits are being undertaken to maintain a robust oversight on the process.
Robert Dymond
All Responded
2017-0333 25 Jul 2017 Coventry
Coventry & Warwickshire NHS Trust
Concerns summary (AI summary) Hospital DVT protocol did not align with NICE guidelines, and critical DVT history was not communicated to surgical teams, leading to a lack of awareness during subsequent assessments.
Disputed (AI summary) The Trust believes its current pathway for managing DVTs goes beyond minimum requirements and therefore they do not repeat proximal scans.