2019
PFD Reports
Reports: 527
Areas: 66
70% response rate (above 63% average).
Deborah Chapman
All Responded
2019-0280
1 Aug 2019
Manchester (South)
West Timperley Medical Centre
Concerns summary (AI summary)
Medical records failed to show adequate inquiry into illicit drug misuse, preventing informed risk assessments for prescribing medications with known respiratory side effects, and lacked a system for recording such information.
Action Taken
(AI summary)
The medical centre has implemented a regular search of the clinical system to identify patients taking regular opiate analgesia or Pregabalin with a past history of drug misuse and are contacting those patients to ensure an up to date record of their current illicit drug use.
Gladys Borgogno
All Responded
2019-0286
31 Jul 2019
Stoke-on-Trent & North Staffordshire
University Hospital of North Midlands
Concerns summary (AI summary)
Post-procedure observation periods were insufficient after vomiting, and pre/post-procedure documentation failed to adequately advise patients on seeking medical attention for post-discharge vomiting.
Action Planned
(AI summary)
The Trust has strengthened the information given to patients on discharge following ERCP, and a draft document with amended information is currently being ratified through the Trust's governance processes. The updated information highlights the importance of returning to hospital if vomiting or other symptoms start at home.
Nigel Abbott
All Responded
2019-0284
31 Jul 2019
Birmingham and Solihull
Birmingham and Solihull Mental Health N…
Birmingham City Council
Department of Health and Social Care
+3 more
Concerns summary (AI summary)
A critical misunderstanding exists between agencies regarding the urgent execution of Mental Health Act warrants, leading to ineffective inter-agency cooperation and a failure to learn from incidents, risking public safety.
Action Taken
(AI summary)
The Home Treatment Team Operational Procedure has been revised and approved, to ensure that it fully corresponds with the safeguards for fully assessed and initially assessed patients waiting for a bed.
Fern-Marie Choya
Historic (No Identified Response)
2019-0281
31 Jul 2019
London Inner (North)
London Ambulance Service NHS Trust
Whittington Health NHS Trust
Concerns summary (AI summary)
The ambulance service failed to communicate crucial pregnancy information during hospital alerts and handover, causing significant delays in obstetric care and leading to inappropriate medical treatment.
Alistair McDonald
Historic (No Identified Response)
2019-0257
29 Jul 2019
Manchester (City)
Worcestershire Health Care and NHS Trust
Concerns summary (AI summary)
Concerns arose that the deceased, despite expressing suicidal ideation, was incorrectly deemed ineligible for CAMHS intervention and was not assessed by a consultant psychiatrist, nor given clear advice for persistent suicidal feelings.
Alex Blake
All Responded
2019-0259
29 Jul 2019
London Inner (South)
NHS Professionals Ltd
Nursing and Midwifery Council
Concerns summary (AI summary)
Multiple nursing staff provided unreliable and potentially false evidence regarding patient observations, with documented discrepancies between reported checks and the patient's actual status, raising serious concerns about care quality.
Action Taken
(AI summary)
The NMC has referred the two registered nurses mentioned in the report to their Fitness to Practise team for further investigation, and the Employer Link Service has contacted the trust and NHS Professionals to address referral delays and ensure prompt referrals in the future. They have also referred concerns about the HCA to the Care Quality Commission. NHS Professionals has implemented measures including competency assessments for bank members, reviews with the Interim Director of Nursing, and a dedicated Clinical Governance Nurse Lead and Education Liaison Team to manage complaints and investigations. They also use a Complaints and Incidents Management System (CIMS) feedback form to address concerns raised by Client Trusts.
Sam Grant
Historic (No Identified Response)
2019-0285
26 Jul 2019
Milton Keynes
Milton Keynes Clinical Commissioning Gr…
Public Health England
Concerns summary (AI summary)
Lack of early intervention mental health support for young people not meeting CAMHS thresholds, coupled with poor information sharing between health agencies and the removal of medically qualified staff in schools, hindered comprehensive care.
Antony Rogivska
All Responded
2019-0251
26 Jul 2019
West Yorkshire (West)
Calderdale Council Highways Department
Concerns summary (AI summary)
Dangerous road junctions and mini-roundabouts have a history of serious collisions, with ongoing safety concerns repeatedly raised by local residents and campaigners.
Action Planned
(AI summary)
Calderdale Council is undertaking a feasibility study to assess options for improving safety at the Carr House Road/Cooper Lane junction, with a preferred scheme option expected by the end of March 2020 for delivery during the 2020/21 financial year. The study will consider traffic calming, junction improvements, and pedestrian crossing points.
Gladys Sayles
All Responded
2019-0253
26 Jul 2019
West Yorkshire (West)
Leeds Teaching Hospitals NHS Trust
Concerns summary (AI summary)
Guidelines for Aspen collar use, bespoke training for application, and communication between healthcare providers and suppliers regarding fitting and patient care all require urgent review and improvement.
Noted
(AI summary)
Leeds Teaching Hospitals NHS Trust reviewed communication between their Neurosurgical Unit and Huddersfield Royal Infirmary and concluded that discussions were timely and advice appropriate. They are satisfied current arrangements are appropriate and responsive. TayCare Medical Ltd provides detailed explanations to patients about assessments and fittings, adds notes to clinical records, and offers open review for assistance with issues. They state they operate safely and are happy to discuss issues further.
William Vickers
All Responded
2019-0255
26 Jul 2019
Milton Keynes
HMP Woodhill
South Central Ambulance Services
Concerns summary (AI summary)
Ambulance crews attending the prison lack access to the main radio system, and the first response to emergencies does not consistently include a fully qualified paramedic, impacting effective communication and care.
Action Taken
(AI summary)
HMP Woodhill updated contingency plans to expedite emergency vehicle access, including immediate contact with ambulance services, staff reporting to the prison to await the ambulance, and training for Operational Support Grades (OSGs). All Custodial Managers will have had the opportunity to test these new arrangements. CNWL NHS Trust has implemented new AEDs with data cards, introduced an Offender Care Resuscitation Review Group, and commissioned an external review of emergency response practices. A 'Train the Trainer' course was also completed to enable regular local emergency response training.
Owen Williams
Partially Responded
2019-0250
25 Jul 2019
West Yorkshire (West)
Department for Education
Sixth Form Colleges Association
Universities and Colleges Admissions Se…
Concerns summary (AI summary)
The electronic release of A-level results at 6:00 am, hours before student support was available, left vulnerable students without immediate guidance, contributing to a tragic outcome after disappointing grades.
Action Planned
(AI summary)
The Department for Education will jointly host a roundtable with UCAS to consider the student journey from sitting exams to receiving results, to agree how they can ensure pupils are supported should they encounter difficulties. JCQ is reviewing the possibility of a later embargo to reduce the likelihood that students will receive results without support available. UCAS will jointly host a roundtable with the DfE to explore how to support students throughout the examination and results periods, particularly those who do not receive the grades they had hoped for. They will also seek to improve the information and advice provided to students at this time.
Stanislawa Kmiecik
All Responded
2019-0258
25 Jul 2019
Nottinghamshire
URBN UK Ltd
Concerns summary (AI summary)
An accessible mezzanine area with an 18-foot drop lacked adequate safety measures, including proper signage, secure barriers, safety netting, and presented trip hazards due to an uneven surface, risking falls for staff and the public.
Action Taken
(AI summary)
Following the incident, URBN UK replaced the broken lock, removed moveable items from beyond the gate, instructed staff not to access the area, installed signage, replaced scaffolding with high railings, infilled voids with steel plates, installed a pulley system, and trained staff in harness use.
Xander Curran-Pass
Historic (No Identified Response)
2019-0249
24 Jul 2019
Manchester (South)
Department of Health and Social Care
National Institute for Health and Care …
Stepping Hill Hospital
+1 more
Concerns summary (AI summary)
Lack of national sharing for improved Induction of Labour processes, insufficient guidance on prolonged reduced fetal movement, and failure to advise a mother to return for further monitoring for ongoing concerns were identified.
Hannah Bharaj
Historic (No Identified Response)
2019-0254
24 Jul 2019
Manchester (South)
Cheshire and Wirral Partnership NHS Tru…
Department for Education
Greater Manchester Mental Health NHS Tr…
+2 more
Concerns summary (AI summary)
Ineffective discharge planning, poor information sharing between health agencies and families, a lack of suitable young adult mental health beds, and inadequate oversight of private providers contributed to significant care failures. Additionally, universities need better training for staff to recognize mental health issues.
Maureen Woods
Historic (No Identified Response)
2019-0497
24 Jul 2019
Nottinghamshire
AACE - The Association of Ambulance Chi…
National Ambulance Service
Concerns summary (AI summary)
National ambulance response times for category 2 calls, including potential cardiac events, are too slow, and local attempts to mitigate this through triage are hampered by insufficient resources.
Barbara Humphreys
Partially Responded
2019-0246
23 Jul 2019
South Wales Central
Care Inn Limited
Care Inspectorate Wales
Crosfield House Ltd
+1 more
Concerns summary (AI summary)
Inadequate bed rail safety was due to incorrect mattress use, poor staff training, absent risk assessments and policies, and delays in care plan completion. There was also a failure to inform families of medically relevant events.
Action Taken
(AI summary)
The health board detailed actions taken in response to the Adult Protection General Protection Plan, addressing concerns 1-5, and confirmed circulation of MHRA guidance on safe use of bed rails to care home providers. They also outlined actions taken to improve clarity and transparency in GP interactions, documentation, discussions with patients, and DNACPR procedures, as well as reviewing DOLs for residents using bed rails.
Adam Harris
All Responded
2019-0247
23 Jul 2019
Manchester (South)
Greater Manchester Police
Concerns summary (AI summary)
Lack of formal risk assessment for prisoners in van docks, failure to search suspects, poor handover between officers, inadequate custody record keeping, and conflicting guidance on prisoner positioning for aspiration risk were critical concerns.
Noted
(AI summary)
Greater Manchester Police explained their procedures for allocating detainee cell space and the role of the cell allocation team and Custody Inspector. They also detailed officer training and procedures for handling detainees who may be confused or intoxicated, as well as explaining when a full custody record may not be completed immediately.
Richard Carlon
All Responded
2019-0287
22 Jul 2019
Birmingham and Solihull
Birmingham and Solihull Mental Health N…
Birmingham City Council
West Midlands Police
Concerns summary (AI summary)
The unavailability of Approved Mental Health Practitioners delayed critical assessments, and poor inter-agency communication led to mental health services missing opportunities to re-engage with a patient.
Action Planned
(AI summary)
Birmingham City Council is implementing a 60-point improvement plan for AMHP services, including commissioning urgent beds, developing urgent care pathways, and improving information sharing. A workshop will be held to improve joint working between the Mental Health Trust and the AMHP service, with monthly project board meetings to oversee improvements. West Midlands Police will provide further guidance to call handlers on managing calls and incident grading related to missing persons, and will ensure callers are updated when a missing person is located. Full implementation is expected by November 2019.
Cherylee Shennan
Partially Responded
2019-0244
19 Jul 2019
Lancashire & Blackburn with Darwen
HM Prison and Probation Service
Lancashire Constabulary
MOJ
Concerns summary (AI summary)
Insufficient inter-agency communication and a lack of mandatory information sharing protocols for MAPPA Level 1 offenders with domestic abuse histories persist, despite known risks and previous reviews.
Action Taken
(AI summary)
Lancashire Constabulary is leading a multi-agency review of the MARAC process, testing new models for responding to cases in 'live-time', and is addressing the wider family impact of domestic abuse. They have also delivered DA and HBV/FMFGM training to probation officers and implemented 'Operation Encompass' with DA training to school staff.
Zona Tebbs
Historic (No Identified Response)
2019-0248
19 Jul 2019
South Yorkshire (East)
Public Health England, Yorkshire and th…
Concerns summary (AI summary)
Critical clinical practice updates and medical guidance were not effectively communicated to primary care practitioners, leading to vital information being overlooked due to convoluted dissemination methods and outdated guidance.
Rebecca Quail
Historic (No Identified Response)
2019-0242
18 Jul 2019
Cumbria
DVSA
Concerns summary (AI summary)
Lack of national guidance and inconsistent operator practices regarding tow hitch inspection and engagement risk disengagement due to foreign objects not visible on visual inspection.
Annabel Newport
Partially Responded
2019-0240
17 Jul 2019
London Inner (South)
South Western Railways
British Heart Foundation
Office of Rail and Road
Concerns summary (AI summary)
Inconsistent provision of defibrillators on trains, inadequate first aid training for railway staff, and an emergency alarm system that allows drivers to prematurely terminate communication were significant safety concerns.
Action Taken
(AI summary)
South Western Railway has updated its on-board procedure for medical emergencies, including the Guard, Driver, Control Centre and Signallers, to optimize the time taken to determine the best station for ambulance services to assist. They have also updated the Driver's section of the Booklet to advise passengers about the limitations of the Pass-Com system. The British Heart Foundation has invested over £2m in its 'Nation of Lifesavers' programme, training over 5.5m people in CPR, and is funding CPR kits in over 85% of UK secondary schools. They are also investing over £4.5m in developing 'The Circuit,' a national defibrillator network connected to ambulance services.
Allan Joslin
All Responded
2019-0241
17 Jul 2019
Exeter and Greater Devon
NHS England
Concerns summary (AI summary)
There is a nationwide lack of adequate mental health facilities and policies for complex patients with co-occurring issues and potential violence, leading to a lack of formal assessment and treatment, contravening equality legislation.
Noted
(AI summary)
The response contains no content.
JJ Wilson
All Responded
2019-0243
17 Jul 2019
Surrey
Health and Safety Executive
Concerns summary (AI summary)
The absence of mandatory regulations requiring fire retardant overalls for test track drivers creates a serious risk of injury or death from fire in the event of a crash, despite their availability.
Disputed
(AI summary)
The Health and Safety Executive believes existing UK law requiring assessment of foreseeable risk is sufficient regarding the need for fire-retardant overalls and that no further action is required. They state that FIA regulations are outside of HSE's comment.
Darren Cumberbatch
All Responded
2019-0289
16 Jul 2019
Warwickshire
HM Prison and Probation Service
Concerns summary (AI summary)
Probation hostel staff lacked crucial training and awareness regarding Acute Behavioural Disturbance (ABD), a medical emergency, leading to missed opportunities for early recognition, de-escalation, and appropriate management.
Action Planned
(AI summary)
The National Probation Service plans to assess and develop a training package regarding acute behavioural disturbance (ABD) for approved premises staff, with rollout expected to start in early 2020.