2021
PFD Reports
Reports: 419
Areas: 62
83% response rate (above 63% average).
Robert Hardy
All Responded
2021-0039
11 Feb 2021
Greater Manchester South
Greater Manchester Police
Concerns summary (AI summary)
Police failed to record an assault as a crime, preventing the provision of appropriate victim support and signposting for a vulnerable individual with known vulnerabilities.
Action Taken
(AI summary)
Greater Manchester Police has established a central Crime Recording and Resolution Unit (CRRU) to improve crime recording accuracy, in response to concerns raised. They are also implementing the national THRIVE model and the 'Making a Difference System' to improve identification of and response to vulnerabilities and to improve victim support.
Ruth Jones
All Responded
2021-0038
11 Feb 2021
Greater Manchester South
Care Quality Commission
Department of Health and Social Care
Concerns summary (AI summary)
The care home could not adequately observe falls-risk residents during self-isolation due to staffing and lack of guidance. Vulnerable elderly patients sent to hospital alone faced significant communication barriers, hindering their care.
Noted
(AI summary)
The Department of Health and Social Care will include a link to falls and fractures guidance within its Coronavirus (COVID-19): admissions and care of people in care homes guidance. The Department will also seek clarification from Public Health England and NHS England and NHS Improvement regarding adjustments to falls and fractures guidance for self-isolating care home residents. The CQC acknowledges the PFD report and explains its role as a regulator, including inspection methodology and enforcement actions. It notes ongoing monitoring and liaison with the local authority, but does not outline specific actions taken or planned in direct response to the report.
Carole Mitchell
All Responded
2021-0037
11 Feb 2021
Greater Manchester South
Department of Health and Social Care
Greater Manchester Health and Social Ca…
Concerns summary (AI summary)
Significant regional and national backlogs for mental health therapies and limited bed capacity caused care delays and distant placements. Health professionals also misunderstood patient confidentiality, hindering crucial information gathering from families.
Action Planned
(AI summary)
Learning from the case will be presented to the Greater Manchester Quality Board and shared with commissioners of services. The partnership is also working to improve bed capacity and information sharing, and enhance digital capabilities as part of its mental health strategy 2021-24. The Department is providing targeted funding to local areas for suicide prevention and bereavement support, aiming for every area to receive funding by 2023/24. The Zero Suicide Alliance is developing guidance for frontline staff on information sharing, with publication due shortly.
Jack Goodwin
All Responded
2021-0036
11 Feb 2021
Greater Manchester South
NHS England
Concerns summary (AI summary)
The ambulance call handler script failed to provide realistic arrival times or suggest alternative transport, hindering informed decisions. It also lacked emphasis on attending acute hospitals or re-calling upon patient deterioration.
Action Planned
(AI summary)
NHS England will explore adding guidance to ambulance call scripts to advise callers to go to the nearest emergency department (noting that not all hospitals have them) if they choose to transport the patient themselves. This will be explored through the Ambulance Transformation Forum.
Michael Dobson
All Responded
2021-0035
11 Feb 2021
Staffordshire South
HMP Dovegate
Concerns summary (AI summary)
Limited staff availability post-prison lockdown means essential maintenance, like electricity supply issues, is delayed until the next day. This creates a potential for prisoners to self-harm.
Action Taken
(AI summary)
HMP Dovegate has ensured there is an on-call facilities maintenance officer available to remedy electricity faults in cells during out-of-hours periods. Duty Managers have been reminded of their responsibility to contact the on-call officer and that electricity should not be left inactive for any period of time.
Lisa Thompson
All Responded
2021-0171
10 Feb 2021
Oxfordshire
Oxford Health NHS Trust
Concerns summary (AI summary)
Mental health care plans and risk assessments were not updated with critical information regarding the patient's multiple medication overdoses, including a doctor's warning about the severity.
Action Planned
(AI summary)
The Littlemore Mental Health Centre will include areas of improvement relating to this incident within a thematic review including ensuring family members are included in care and treatment and ensuring risk formulation and suicide risk assessment are enhanced and embedded in safety planning for patients. Trust audits will also include looking at the quality of risk assessments and care plans and safety planning questions.
Eric Bird
All Responded
2021-0122
10 Feb 2021
Black Country
Care Quality Commission
Castlehill Specialist Care Centre
Concerns summary (AI summary)
The care home failed to follow falls protocols, including not calling 999 after head injuries, delaying emergency services, and not updating care plans or identifying patterns in the deceased's repeated falls.
Noted
(AI summary)
The CQC acknowledges the PFD report and details actions taken following a notification of death and whistleblowing concerns, including an inspection and review of falls management. They will continue to monitor information received about the service until the next inspection. Castlehill Specialist Care Centre has fitted individual door sensors in every bedroom, installed new monitoring screens linked to the external doorbell, and will make 111/999 calls following any fall. They will also raise safeguarding alerts and request 1:1 funding following any fall.
Jason O’Rourke
All Responded
2021-0032
10 Feb 2021
Inner South London
HMP Belmarsh and HMPS
Concerns summary (AI summary)
HMP Belmarsh's immediate needs form inadequately assesses self-harm risk for new prisoners without existing care plans. The nightly roll check system lacks robust auditing, risking missed checks and compromising prisoner safety.
Action Taken
(AI summary)
HMP Belmarsh has updated its 'immediate needs' form for new prisoners to provide clearer guidance to staff on actions to take regarding suicide/self-harm risks, including communication with healthcare and documentation. The LTHSE safety team will also be visiting to identify further opportunities for improvement.
Raphael Kolbe
All Responded
2021-0029
8 Feb 2021
West London
Portland Hospital
Concerns summary (AI summary)
Hospital policy does not reflect practice regarding staff roles and fetal monitoring during epidural procedures, indicating a lack of clarity and potential gaps in ensuring fetal well-being.
Action Taken
(AI summary)
The Portland Hospital reiterated to staff that the primary responsibility of the midwife is fetal monitoring during epidural siting, and another midwife must assist the anaesthetist if necessary. They also installed a new reminder system for hourly 'fresh eyes' checks, highlighting overdue tasks in red on the patient status board.
Joseph O’Neill
All Responded
2021-0030
5 Feb 2021
Inner North London
Care Outlook Ltd
Concerns summary (AI summary)
Care staff failed to address a heating fault during a heatwave and ensure adequate rehydration, leading to the patient's deterioration being unrecognised.
Action Taken
(AI summary)
Care Outlook has introduced a digital care planning system (People Planner), a "Cause for Concern" form for staff, and re-trained staff in incident reporting. They also prepared a factsheet providing enhanced guidance for care workers in relation to the risks of dehydration.
Monica McCormick
All Responded
2021-0028
3 Feb 2021
Manchester North
Northern Care Alliance NHS Trust
Concerns summary (AI summary)
A critical pathology report indicating malignancy was not followed up due to a missed form and multiple communication failures, delaying essential chemotherapy that could have prolonged life.
Action Taken
(AI summary)
The Northern Care Alliance has added cancers identified via treatment to the cancer tracking database. They are also reviewing management of leave by clinical staff, the process for clinical and administrative oversight of outpatient cancellations, and updating the risk assessment related to surgical outpatient waiting lists. The Northern Care Alliance has added cancers identified via treatment to the cancer tracking database. They are also reviewing management of leave by clinical staff, the process for clinical and administrative oversight of outpatient cancellations, and updating the risk assessment related to surgical outpatient waiting lists.
Daniel Mervis
All Responded
2021-0027
3 Feb 2021
Inner West London
St John’s College, Oxford University
Concerns summary (AI summary)
Oxford University lacks an overarching drug misuse policy, and St John's College's conflicting approach of severe penalties versus support may discourage students with addiction from seeking help.
Action Planned
(AI summary)
St John's College will adopt a template policy for drug misuse, rewrite the student handbook for clarity, and include information in Fresher's week. They will also run a Welfare week to raise awareness of drugs, addiction, and available support.
Michael Yemm
All Responded
2021-0024
2 Feb 2021
Norfolk
Adult Social Services, Norfolk County C…
Concerns summary (AI summary)
The patient was placed in an unsuitable care home, inappropriately discharged by the hospital despite warnings, and suffered an inpatient fall due to inadequate supervision and care for his confused state.
Noted
(AI summary)
Norfolk County Council Adult Social Services expresses concerns about the inquest process, stating they were not asked to provide a report or contribute to the inquest. The response focuses on providing context and disputing some of the findings, particularly regarding the availability of suitable placements. Norfolk and Norwich University Hospitals NHS Foundation Trust is seeking funding for a ward-based Dementia Support Worker, and has been providing regular support by the Dementia Support Team. They have reviewed the Falls Risk and Safety Sides assessments, with a final draft completed and at the final adjustment/review stage, with plans for staff education to support the changes.
Cyril Cheetham
All Responded
2021-0022
2 Feb 2021
South Manchester
Department of Health and Social Care
NHS Stockport Clinical Commissioning Gr…
Concerns summary (AI summary)
The "Alternative to Transfer" service for care homes, designed to reduce ambulance calls, introduces an additional triage layer that may delay admissions, yet lacks proper audit for adverse outcomes or deaths.
Noted
(AI summary)
The Department of Health and Social Care acknowledges the concerns and states that the planning and commissioning of local health services is the responsibility of CCGs. They note that Stockport CCG has responded and that Mastercall has undertaken to conduct a full audit of the ATT service. Stockport CCG has addressed concerns about the ATT service by agreeing that any visit required following initial telephone assessment will be performed by Mastercall, with exceptions only when a GP expresses a preference. The CCG is working with Mastercall and the wider primary care system to remove a 'grey area' in the service criteria.
Betty Tadman
All Responded
2021-0023
1 Feb 2021
Mid Kent and Medway
Medway NHS Foundation Trust
Concerns summary (AI summary)
Hospital staff failed to investigate a potential fracture after a fall in an elderly patient with dementia, neglecting imaging and over-relying on lack of pain, which led to unaddressed severe injuries and no post-death investigation.
Action Planned
(AI summary)
Medway Maritime Hospital will present the case as a study at a multidisciplinary Grand Round session. The Trust is committed to implementing a "silver trauma" screening system in ED and plans to adopt the London Major Trauma System for elderly patients, and already introduced a "front door" team of specialist nurses to assess elderly frail patients in ED.
Allan Gunnell
All Responded
2021-0026
29 Jan 2021
West London
Marble Ideas Ltd
Concerns summary (AI summary)
The company failed to demonstrate occupational health checks or compliance with HSE guidelines for employees exposed to respirable crystalline silica, potentially increasing their risk of developing severe diseases.
Disputed
(AI summary)
Marble Ideas Ltd disputes the coroner's report, stating they work in compliance with requirements for employers working with RCS. They highlight existing health and safety policies, external audits, and water-fed machinery used in stone processing.
Michael Chahwanda
All Responded
2021-0020
27 Jan 2021
Manchester City Area
Royal College of Paediatrics and Child …
Concerns summary (AI summary)
National guidelines and the Red Book lack specific directives for Vitamin D supplementation advice for babies by Health Visitors and for at-risk women, particularly those breastfeeding or with increased skin pigmentation.
Noted
(AI summary)
The RCPCH acknowledges the concern about Vitamin D supplementation advice in the Red Book, but states that the current edition already contains relevant guidance. They suggest the issue is one of professional practice rather than a deficiency in College standards. NICE states that their guideline PH56 already recommends including questions about vitamin D supplements in the Red Book, and that the RCPCH is best placed to amend the book's content. NICE will liaise with NHSX and NHS Digital to improve alignment between digital content and NICE guidance. They will consider the coroner's report when the guideline is next reviewed. The Department acknowledges concerns about vitamin D supplementation and highlights existing guidance and the Healthy Start scheme. They refer to an ongoing review into improving health outcomes in babies and young children but do not commit to any specific changes to vitamin D policy.
Philip Sheridan
All Responded
2021-0016
20 Jan 2021
West Yorkshire (East)
Ministry of Housing, Communities and Lo…
Concerns summary (AI summary)
The landlord rented out a non-compliant cellar flat, raising concerns about similar hazards, including inadequate smoke detection and escape routes, in other properties. There is no ongoing duty for landlords to check smoke alarm effectiveness.
Action Planned
(AI summary)
The Ministry highlights existing powers for local authorities regarding planning enforcement and building regulations. They plan to introduce stronger enforcement powers as part of planning system reforms and are consulting on proposals to mandate and improve smoke alarms in rented homes.
Anya Buckley
All Responded
2021-0014
19 Jan 2021
West Yorkshire (Eastern)
Leeds City Council, Festival Republic L…
Concerns summary (AI summary)
Admitting unsupervised 16-17 year olds to festivals where illicit drugs and alcohol are prevalent exposes vulnerable teenagers to significant harm, raising concerns about licensing bodies' responsibility.
Action Planned
(AI summary)
Festival and Event Solutions, representing Festival Republic and Live Nation, outlines planned actions for Leeds and Reading Festivals 2021, including a joint working group to discuss harm reduction, stand-alone drugs advisory and welfare points in the arena, improved signage and user-friendly safe hubs, reviewed medical provision, and a system of wrist bands for under 18s. Leeds City Council outlines planned actions for Leeds Festival in partnership with Festival Republic, including a joint working group to consider drug education and a sub-group to consider education, welfare, and safeguarding. They also intend to implement a system of wrist bands for 16 and 17 year olds and capture data on ticket purchaser age.
Lynn Hadley
All Responded
2021-0346
18 Jan 2021
Black Country Area
Medicines and Healthcare Products Regul…
Concerns summary (AI summary)
Oxygen cylinder regulators present an ignition risk, possibly due to incorrect valve operation by paramedics lacking knowledge of safety protocols, with multiple reported incidents despite no identified device defects.
Noted
(AI summary)
West Midlands Ambulance Service took immediate action by informing all frontline staff of requirements for medical gas cylinder assembly/disassembly and sharing lessons learned with partner organizations. The CQC acknowledges the concerns but states it is outside of their remit to issue or change formal guidance or policies around oxygen usage or safety, as they are not clinical experts. They will continue to communicate with WMAS and monitor actions taken to improve safety. HSE will support MHRA as the lead authority and will use its communication channels to promote any information/guidance produced by the MHRA. They will also consider if HSE guidance document INDG459 should be updated to reflect any new information/guidance produced. MHRA has commenced a dialogue with the Association of Anaesthetists and the Safe Anaesthesia Liaison Group of the Royal College of Anaesthetists to raise awareness of ignition within valve components of oxygen cylinders. MHRA was represented on a multiagency group which hopes to publish guidance once ratified by the Councils of both the RCoA and the AA.
Michael Woods
All Responded
2021-0015
18 Jan 2021
County of Dorset
National Rifle Association and National…
Concerns summary (AI summary)
Shooting range staff lack consistent national training in identifying abnormal behaviour or conducting emergency response exercises, which could significantly improve safety protocols for participants.
Action Planned
(AI summary)
The NRA and NSRA will develop training for staff at their ranges on identifying and responding to potential self-harm, to be delivered by September 2021. They will review their emergency response procedures, testing them twice yearly, and will publish guidance for other rifle ranges by October 2021.
Karl Bolam
All Responded
2021-0011
14 Jan 2021
Surrey
NHS Pathways
Concerns summary (AI summary)
Ambulance service surge management led to delayed response. Call handlers failed to ask a lone caller if he could contact someone for assistance, a script deficiency later partially addressed.
Action Planned
(AI summary)
NHS Digital has reviewed the NHS Pathways script and will work with stakeholders to explore options for improvements. They have committed to reviewing the NHS Pathways training materials to ensure that the importance of encouraging callers to seek support is reinforced.
Cheralyn Clulow
All Responded
2021-0009
12 Jan 2021
Dorset
Dorset Police
Concerns summary (AI summary)
Police lacked appropriate fire drop keys and training for emergency access to communal properties, causing delays in attending a deceased person's address.
Action Planned
(AI summary)
Dorset Police officers will soon be issued with keys and fobs to allow for quick access to communal properties, with a system in place to compensate for properties where this is not achievable. A reminder on police powers of entry will be circulated to all frontline officers.
Natalie Edgington
All Responded
2021-0008
11 Jan 2021
Manchester North
Turning Point
Concerns summary (AI summary)
Prescribers issued methadone without sufficient information on the patient's liver disease, relying on self-reporting and failing to consider a lower starting dose.
Action Taken
(AI summary)
Turning Point has updated its Opioid Substitution Therapy (OST) policy to include new requirements for prescribers, published a reminder to clinical staff on prescribing OST safely, and provided every team with an NHS.net email address. A national audit will take place in June 2021 to assess the impact of the learning.
Elizabeth Pamment
All Responded
2021-0006
8 Jan 2021
Inner North London
Peabody Trust
Concerns summary (AI summary)
A care home failed to record and follow explicit instructions to contact a daughter during an emergency, leading to the resident being left unaided for hours after a fall.
Action Taken
(AI summary)
Peabody updated its resident information form and action plan and has met with Islington's Safeguarding Lead to discuss the case. Peabody is implementing a new process providing senior management oversight for staff involvement in future inquests.