2021
PFD Reports
Reports: 419
Areas: 62
83% response rate (above 63% average).
Anthony Fitzpatrick
Historic (No Identified Response)
2021-0411
7 Dec 2021
Manchester South
Greater Manchester Police
Mitie
Concerns summary (AI summary)
Healthcare professionals used inconsistent and subjective criteria for assessing suicide risk, not following training materials, leading to inaccurate risk grading and no plan to rectify this critical issue.
Robert Hammond
All Responded
2021-0409
6 Dec 2021
Warwickshire
Coventry and Warwickshire Partnership T…
Concerns summary (AI summary)
The "Working with Risk" documentation and care plan for the patient were not completed during the initial nine contacts, which the Trust could not explain, resulting in an unsatisfactory care plan.
Action Planned
(AI summary)
Coventry and Warwickshire Partnership NHS Trust is undertaking a project to improve risk assessment and management, including reviewing best practices, auditing current practices, commissioning a staff survey, and conducting observational studies. This will inform a review of policies, procedures, training and professional development.
Alexander Tostevin
All Responded
2021-0407
6 Dec 2021
Dorset
Ministry of Defence
Concerns summary (AI summary)
Military mental health care lacks independence, potentially causing underreporting of symptoms due to disclosure fears. The absence of a composite risk assessment and DCMH's primacy in MDT meetings can lead to inadequate risk management.
Action Taken
(AI summary)
The Ministry of Defence outlines mental health support strategies including the Defence People Mental Health and Wellbeing Strategy. The Royal Navy, Army and RAF have implemented various initiatives, such as mental fitness training and wellbeing programmes, to improve mental health literacy and support.
Terence Talbot
All Responded
2021-0419
3 Dec 2021
Mid Kent and Medway
Department for Work and Pensions
Kent & Medway Social Care Partnership T…
Maidstone & Tunbridge Wells NHS Foundat…
Concerns summary (AI summary)
Inadequate clinical assessments, including mental capacity and specialist dermatology review, combined with insufficient nutritional care, and a rigid DWP policy requiring a critically ill inpatient to attend in person for benefits.
Noted
(AI summary)
Maidstone Hospital has implemented an action plan, recorded in their incident reporting system (DATIX), and taken steps to strengthen multi-professional working with Kent and Medway Social Care Partnership Trust. They have also commissioned an audit into consent and capacity practices and appointed a new clinical advisor and practitioner for capacity. Kent and Medway NHS and Social Care Partnership Trust have improved joint working with Maidstone and Tunbridge Well NHS trust, strengthened Mental Capacity Assessment monitoring, closely monitored Mental Capacity Act training and signed a Service level agreement with MTW to support patients detained under the Mental Health Act. The DWP outlines its procedures for vulnerable claimants, including reasonable adjustments for those unable to attend in person. They state that they are satisfied that appropriate support is available and do not propose to take any specific actions or make any changes at this time.
Khadija Ahmed
All Responded
2021-0410
2 Dec 2021
Inner North London
Swiss Cottage Special School
Concerns summary (AI summary)
School staff, including the teaching assistant, lacked cardiopulmonary resuscitation (CPR) training, resulting in no CPR being attempted during a child's cardiac arrest.
Action Taken
(AI summary)
Swiss Cottage School has organised Basic Life Support with CPR training for 70 members of staff, timetabled to every class across the school, delivered on 12th and 14th January 2022.
Kaja Spiewak
All Responded
2022-0052
1 Dec 2021
West Sussex
Govia Thameslink Railway Ltd and and Ne…
Concerns summary (AI summary)
Govia Thameslink Railway lacked mandatory staff training for vulnerable persons, used inappropriate protocols for welfare concerns, and failed to adequately log actions or share critical information with other agencies.
Action Planned
(AI summary)
Govia Thameslink Railway will use output from Operational Development Days to strengthen guidance to aid better decisions in respect to non-emergency concerns for welfare. This will reinforce the need to contact the BTP to frontline teams via training and staff briefings, supplementing the Samaritans TACTIC booklets. Network Rail and Govia Thameslink Railway have jointly created a new section within their joint incident management standard for dealing with vulnerable people. They have briefed all control room staff with the 'Concern for Welfare' briefing and shared it internally with all route controls nationally.
Connor Hoult
All Responded
2021-0405
30 Nov 2021
West Yorkshire (Eastern)
HMP Wakefield and Minister of State for…
Concerns summary (AI summary)
Prison officers are not required to obtain a response from all prisoners during welfare checks, especially those appearing asleep, risking missed signs of distress or concerns.
Action Taken
(AI summary)
HMP Wakefield issued a Governor’s Order in January 2020 regarding verbal responses during roll checks and unlocking procedures. The Governor has now circulated a Notice to Staff reminding them to assure themselves of prisoners' wellbeing during unlock, and the concerns will be discussed with relevant staff.
James Lacey
Historic (No Identified Response)
2022-0073
29 Nov 2021
Lancashire & Blackburn with Darwen
Home Office
Lancashire Constabulary
Senior Coroner for East London
Concerns summary (AI summary)
Harmful substances are easily purchased with less rigorous control than 'regulated poisons,' lacking restrictions like licensing and record-keeping, posing a risk of misuse.
Frances Thomas
All Responded
2021-0408
26 Nov 2021
Surrey
Department for Education
Concerns summary (AI summary)
Outdated e-security guidance from the Department of Education led to inadequate web filtering, lack of oversight for blocklists, and insufficient scrutiny of age-inappropriate online content in schools.
Action Planned
(AI summary)
The Department for Education acknowledges the concerns around online content promoting suicide and self-harm, highlights existing guidance for schools, and mentions the upcoming Online Safety Bill which aims to regulate harmful content online. They are also working with the Children’s Commissioner for further recommendations.
Jordan Mhlanga-Veira
All Responded
2021-0403
26 Nov 2021
Berkshire
Environment Agency and National Trust
Concerns summary (AI summary)
Urgent review needed for safety measures at non-tidal waters, including warning signs, throw ropes, and buoys, with consideration for applying similar approaches to those used for tidal waters.
Noted
(AI summary)
The National Trust will conduct an immediate review of its risk assessment for Cock Marsh, including control measures and signage, and a signage pilot will commence prior to the early spring Bank Holiday to test the location, wording and effectiveness of such measures. There are plans for the Property Team to share this information Jordan's family and reviewing website visitor information. The Environment Agency acknowledges the coroner's concerns regarding safety measures at a specific site, but states that the National Trust, as landowner, holds primary responsibility for implementing measures like warning signs and rescue devices. The EA outlines its responsibilities as the navigation authority for the River Thames and its regular inspection of assets, but refers to case law indicating individuals should take responsibility for their own safety during potentially dangerous activities.
Felicity Clough
Partially Responded
2021-0402
26 Nov 2021
Dorset
Department of Health and Social Care, H…
National Police Chiefs’ Council
NHS England
+1 more
Concerns summary (AI summary)
Incompatible patient record systems hinder information sharing between NHS trusts, and police forces lack automatic welfare information exchange, both posing risks to patient and public safety.
Action Taken
(AI summary)
The Secretary of State for Health and Social Care reports that Yeovil District Hospital has implemented measures to ensure staff can access pre-hospital information, including converting information from other systems into PDF documents and saving it within their existing system (Trakcare) in the Emergency Department from January 6 2022.
Gary Williams
All Responded
2021-0401
26 Nov 2021
Liverpool and Wirral
National Police Chiefs’ Council
Concerns summary (AI summary)
Police training materials do not include guidance on managing 'Ictal automatism' from temporal lobe epilepsy, risking inappropriate use of restraint and exacerbating a patient's distress.
Action Taken
(AI summary)
The NPCC states that following a previous similar case, the Self Defence Arrest and Restraint (SDAR) working group has already reviewed and updated training materials to include guidance on Acute Behavioural Disorder (ABD), and the updated package was circulated to forces in March 2021.
Marshall Metcalfe and Jane Ireland
Historic (No Identified Response)
2021-0406
25 Nov 2021
Blackpool & Fylde
Department of Health & Social Care
Concerns summary (AI summary)
Children's Social Care disengages during mental health admissions, leading to a lack of social worker input in discharge planning and continuity of care, which increases patient risk upon leaving the facility.
Neil Stewart
Historic (No Identified Response)
2021-0400
25 Nov 2021
Newcastle upon Tyne
Bounce Til I Die
Concerns summary (AI summary)
There was an absence of clear, written safety policies and protocols for venues and event providers, leading to inadequate communication of risks and poorly defined responsibilities for guests.
Saif Hussain
Partially Responded
2021-0399
25 Nov 2021
Berkshire
Oxford University Hospitals NHS Foundat…
John Radcliffe Hospital
Concerns summary (AI summary)
The trust lacked a single, integrated system for drug record-keeping and monitoring, with insufficient limits on administration and inadequate implementation of safety software like Guardrails.
Action Taken
(AI summary)
Oxford University Hospitals acknowledges the issue of multiple clinical systems and has taken interim mitigations, including a checklist for safe handovers, transcription of drug charts, creation of discharge summaries, and the automated upload of clinical notes from CareVue to Cerner since July 2021. They are also introducing new infusion pumps with drug libraries.
Joel Robinson
All Responded
2021-0398
25 Nov 2021
Berkshire
Army Headquarters
Concerns summary (AI summary)
Insufficient progress on suicide prevention strategies, lack of practical risk factor identification, and inadequate independent mental health screening for soldiers outside their chain of command were identified.
Action Planned
(AI summary)
The Army outlines several actions planned or underway, including establishing a dedicated sub-group by March 2022 to improve information sharing processes and the MOD developing a Defence Suicide Prevention Plan with an initial draft to be produced by the summer. It is also testing a pilot scheme to provide virtual means of reporting a complaint.
Malcolm Dixon
All Responded
2021-0396
25 Nov 2021
Manchester South
Department of Health and Social Care
Concerns summary (AI summary)
Observation charts were potentially pre-populated or manually overwritten without clear indication, leading to inaccurate records. Unregistered staff documenting observations lacked professional regulatory oversight.
Noted
(AI summary)
The DHSC acknowledges concerns raised and outlines the roles of the CQC, NHS England, and NHS Digital in ensuring patient safety and appropriate training and supervision of healthcare staff, particularly Health Care Assistants, and refers to guidance on clinical risk management for health IT systems.
Darrell Devlin
All Responded
2021-0397
23 Nov 2021
Cumbria
Greater Manchester Mental Health NHS Fo…
Concerns summary (AI summary)
Over-reliance on remote drug and alcohol service contacts without in-person assessments or drug testing led to inaccurate client assessment, risking harm from excessive dosage or polydrug exposure.
Noted
(AI summary)
Humankinds, the incoming provider of Addictions Services within Cumbria, describes actions already taken since taking over the service, including weekly provider meetings, clinical handover for high-risk cases, data transfer of all active service user’s relevant information, and review of all service users at a face-to-face appointment. Greater Manchester Mental Health (GMMH) acknowledges the concerns and apologizes, highlighting that the death occurred during the COVID-19 pandemic, and refers to a meeting with the new service provider, Humankind, regarding the transfer process. GMMH offers to meet with the coroner to discuss the transfer of services.
Berenice Bell
Partially Responded
2021-0404
22 Nov 2021
Inner North London
Department for Digital, Culture, Media …
Home Office
Joint Select Committee for the Draft On…
Concerns summary (AI summary)
Websites promoting or assisting suicide are easily accessible, and platforms lack adequate independent scrutiny to remove age-inappropriate and harmful content.
Action Planned
(AI summary)
The Department is taking steps to protect users online via the draft Online Safety Bill, which will require in-scope companies to remove illegal content that encourages or incites suicide. They are also considering Law Commission recommendations for new offences to address encouragement or assistance of self-harm online.
Michelle Jeffries
All Responded
2021-0395
22 Nov 2021
Manchester South
Trafford Clinical Commissioning Group a…
Concerns summary (AI summary)
There is an absence of clear local guidance for GPs on safely prescribing multiple high-dose analgesics in the community and when a mandatory referral to a pain specialist is required.
Action Planned
(AI summary)
NHS Trafford CCG has recently highlighted to practices that prescribing of analgesia is an area they could work collaboratively on to ensure that patients get the best outcomes from their treatment and has included it in their “Practice Briefing” for Primary Care staff, highlighting a number of risks that can occur in healthcare where potent and high risk medicines are prescribed. NHS Greater Manchester will share learning from this and similar cases via governance forums, and CCGs will report on reducing over-prescribing of analgesia. They will also share advice and guidance and increase staff awareness regarding available materials, and monitor key learning points.
Barrie Housby
Historic (No Identified Response)
2021-0394
22 Nov 2021
Blackpool and Fylde
Department of Health and Social Care
Nottinghamshire County Council
Sherwood Forest Hospitals NHS Foundatio…
Concerns summary (AI summary)
Persistent and severe staffing shortages at the rehabilitation hospital compromised patient safety, making it impossible for staff to provide adequate care, particularly for vulnerable patients.
Mustafa Abdelkarim
All Responded
2021-0393
19 Nov 2021
Gwent
Home Office
Concerns summary (AI summary)
Immigration Officers receive an introduction to pursuit policy but lack specific training in pursuit procedures and decision-making during stressful pursuit situations.
Action Planned
(AI summary)
Immigration Enforcement will revise training to provide greater focus on dynamic decision making, with mandatory training for officers delivered from April 2022. Pursuit policy will be incorporated into the operational assurance framework.
Robert Ellery
All Responded
2021-0390
19 Nov 2021
South Wales Central
HM Prison Cardiff
Concerns summary (AI summary)
The prison control room delayed relaying critical information to the ambulance service, and a lack of direct communication between emergency operators and prison first responders hindered resuscitation efforts.
Action Taken
(AI summary)
HMP Cardiff has devised a Local Operating Protocol and will pilot a mobile phone carried by officers to enable direct communication with the Welsh Ambulance Service.
Karen Redding
All Responded
2022-0133
18 Nov 2021
Black Country
Cherish Home Care
Concerns summary (AI summary)
Care staff failed to check medication contents upon request and did not ensure a doctor's review after the resident disclosed an overdose, despite her declining help.
Action Taken
(AI summary)
Cherish Home Care now conducts spot checks with carers every 3 months (increased from annually) which will cover medication. During double up calls, carers are required to work together when administering medication to ensure it is done correctly, and the second carer is required to record and sign to verify the actions taken.
Grand Canyon
All Responded
2021-0392
18 Nov 2021
West Sussex
Civil Aviation Authority
Concerns summary (AI summary)
Current regulations for Crash Resistant Fuel Systems (CRFS) in rotorcraft are inadequate, failing to mandate retrofits or provide a public register. This leaves a high risk of post-crash fires and prevents informed public decision-making.
Action Planned
(AI summary)
The CAA is considering safety proposals for existing Rotorcraft on the UK register to be incorporated into the aviation legislation and policy rulemaking programme. They will also implement a targeted promotion strategy to the Rotorcraft aviation community, and encourage owners to enhance safety voluntarily. The CAA will review UK aviation safety data, monitor developments from EASA RMT.0710, contact the FAA, and consider rule changes. It will provide a supplemental report by 31st July 2022.