2021
PFD Reports
Reports: 419
Areas: 62
83% response rate (above 63% average).
Thomas Pickering
All Responded
2021-0289
20 Aug 2021
Suffolk
National Highways
Suffolk Highways
Concerns summary (AI summary)
The apparent lack of adequate signage, such as warnings for hidden dips or recent incidents, increases the risk of future road traffic collisions at the site.
Noted
(AI summary)
Suffolk County Council Highways has assessed the report and agreed to install a pair of hidden dip signs north of the Wallers Farm access, facing southbound traffic and will now proceed to design suitable locations, leading to the erection of new posts and signs in due course. National Highways states that they are not responsible for the A137 and cannot comment, advising the coroner to contact Suffolk County Council instead.
Stanislaw Zielinski
All Responded
2021-0277
20 Aug 2021
Greater Manchester South
Department of Health and Social Care
NHS England
Secretary of State of Health
+1 more
Concerns summary (AI summary)
COVID-19 restrictions significantly impacted care delivery, leading to insufficient face-to-face GP consultations and delayed mental health support, preventing early recognition of deteriorating health.
Noted
(AI summary)
The response expresses condolences and acknowledges the concerns regarding the impact of COVID-19 restrictions on healthcare delivery. It notes that general practice has been delivering services according to national Standard Operating Procedures, and provides a list of support services. Tameside and Glossop CCG acknowledges the concerns, explains the challenges faced during the pandemic, and states it will work with providers to optimise access times to mental health services. The Minister acknowledges the concerns raised and highlights existing NHS England guidance for general practices, including offering face-to-face appointments and managing mental health patients. It also mentions a consultation on new waiting time standards for community-based mental health services.
Sheldon Marshall
All Responded
2021-0276
20 Aug 2021
Surrey
Mayday Group
Concerns summary (AI summary)
Insufficient senior clinical oversight at Mayday Assistance Limited and a lack of clear responsibility for patient medical management during air ambulance repatriations pose risks of future deaths.
Action Taken
(AI summary)
Mayday Assistance now employs two doctors, has implemented an internal escalation process for seriously ill patients, holds weekly virtual ward rounds to review patient management and has an Air Ambulance Support Agreement in place with providers to clarify responsibilities.
Steven Kirkham
All Responded
2021-0280
18 Aug 2021
South Yorkshire (East)
Instastop Ltd
Concerns summary (AI summary)
A "blind spot" in door alarm systems for vulnerable people creates a potential danger, and other users may be unaware of this significant safety flaw.
Action Planned
(AI summary)
Intastop identified a 'blind spot' on the door mechanism, confirmed timing delay was between 5-6 seconds, recommends checking thoroughly all alarms and re-setting the sensors and to inspect their testing protocol prior to dispatch.
Roland Stannard
All Responded
2021-0274
17 Aug 2021
Suffolk
Department of Health and Social Care
Concerns summary (AI summary)
Care home staff lacked adequate training in operating specialist pressure sore equipment, resulting in its incorrect use. This highlights a broader concern regarding the appropriate assessment for nursing care needs.
Noted
(AI summary)
The Minister acknowledges the concerns and outlines the responsibilities of CQC registered providers regarding staff training and care delivery. It also mentions NHS England support for care homes and the upcoming statutory inquiry into the Government’s response to the Covid-19 pandemic.
Kumbulani Mtombeni
All Responded
2021-0272
16 Aug 2021
West London
Grassy Meadow Care Centre
Concerns summary (AI summary)
Methadone prescribed to a care home resident was found in a staff member's possession, raising serious concerns about medication management, security, and auditing protocols.
Action Taken
(AI summary)
Care Outlook has implemented a digital care planning and monitoring system, will ensure all medication auditors and managers understand their obligation and have introduced a training program.
Adam Forrester
All Responded
2021-0268
11 Aug 2021
Stoke-on-Trent and North Staffordshire Coroner’s Court
WISH and Health and Safety Executive
Concerns summary (AI summary)
A single-crewed bin lorry operated in hazardous conditions, and safety guidance for waste collection did not adequately address checking bins for persons, creating a risk for vulnerable individuals.
Action Planned
(AI summary)
HSE and WISH have reviewed the guidance and drafted some modified text to WISH INFO 3, including adding "Crew check all large, four wheeled bins" to the checklist.
Steve Cooke
All Responded
2021-0266
8 Aug 2021
Mid Kent and Medway
South East Coast Ambulance Service
Concerns summary (AI summary)
Critical communication failures by emergency operations control, including dispatching an ambulance to the wrong address and inadequate follow-up with contacts, led to a severely unwell patient not being located.
Action Planned
(AI summary)
South East Coast Ambulance Service is updating its processes for 999 and 111 calls to ensure call handlers ask for the address instead of suggesting it, and improving the process for when crews cannot locate a patient by escalating to a team leader who will verify the address and search for additional information; these changes will be implemented via operational bulletins expected to be in force within 1-2 weeks.
Adam Brunskill
All Responded
2021-0384
3 Aug 2021
Black Country
Wayne Clarey Roofing & Cladding Ltd and…
Concerns summary (AI summary)
An unqualified and inexperienced employee worked on a roof without proper training, a CSCS card, or designated supervision, indicating a lack of structured training programs and adequate supervisory arrangements.
Action Taken
(AI summary)
HSE reports that Proclad Developments Ltd has appropriate systems in place and are extending them to their subcontractors, including Wayne Clarey Roofing & Cladding Ltd where appropriate; Proclad's revised Contract For Services document states that their subcontractors must appropriately supervise their workers and their training matrix system will be available to subcontractors including appraisals and training needs analysis. Wayne Clarey Roofing Cladding Ltd states they now have a clear designated structured training programme for new and unqualified employees using the Pro-Clad training structure, and supervisors appraise workers daily and recommend them for further qualification which is tested by outside agencies.
Cpl Ryan Lovatt
All Responded
2021-0373
3 Aug 2021
Oxfordshire
Ministry of Defence
Concerns summary (AI summary)
The alcohol policy for Op Cabrit is unrealistic and poorly understood, potentially promoting binge drinking, while the critical "shark watch" role for sober supervision lacks formalization and clear communication.
Action Taken
(AI summary)
The Ministry of Defence has amended its Sharkwatch policy to include written orders for the nominated sober individual, requiring them to keep the group together, ensure safe return, and report deviations, with signed orders retained by the commander; also Part 1 Orders are issued daily containing repeats of all aspects of the Force Protection policy, including alcohol restrictions and actions for duty personnel.
Pauline Allison
All Responded
2021-0269
3 Aug 2021
West Sussex
British Medical Association and Sussex …
Concerns summary (AI summary)
Insufficient awareness among patients, families, and carers about the increased fire risk from flammable emollient creams, especially when combined with air mattresses, poses a significant safety concern.
Noted
(AI summary)
NHS Brighton & Hove CCG, NHS East Sussex CCG, and NHS West Sussex CCG have reviewed preventable deaths messaging related to flammable products and are raising awareness of the risks from emollient creams, including publishing warnings and providing information to GPs, care homes, and patients about the fire risks associated with these products, based on previous alerts from the MHRA. The BMA acknowledges the concern about patient awareness of risks associated with emollient creams, but states they are not the appropriate organisation to address it. They suggest contacting the MHRA, NHS England, the Royal College of General Practitioners, and medical defence bodies instead.
Mary Lincoln
All Responded
2021-0275
2 Aug 2021
West Yorkshire (East)
Pinderfields General Hospital
Concerns summary (AI summary)
The hospital lacked a policy for overnight checks on vulnerable fall-risk patients, causing delayed discovery of injury. Furthermore, the bedrails policy was not adequately circulated or understood by all relevant staff.
Action Taken
(AI summary)
Mid Yorkshire Hospitals NHS Trust has shared learning from the serious incident review and from other Trusts regarding bed rail management; they have also updated the falls policy and incorporated learning into an addendum published in July 2021 and individualised counselling/training will be undertaken with staff members in relation to the assessment and use of bed rails.
Amanda Dunn
All Responded
2021-0261
30 Jul 2021
Staffordshire South
Staffordshire Police
Concerns summary (AI summary)
Police repeatedly failed to act on reports of neighbour harassment, suggesting incidents are not taken seriously enough and leading to missed opportunities to intervene and potentially prevent future deaths.
Noted
(AI summary)
Staffordshire Police has commenced a criminal investigation into potential offences committed against Mrs. Dunn and is reviewing repeat cases of anti-social behaviour involving vulnerable people. They have also written to the Staffordshire and Stoke on Trent Adult Safeguarding Partnership Board to understand if further information was known by partner agencies. Staffordshire Police provides an update that the case has been referred to the Independent Office for Police Conduct (IOPC) for an independent investigation.
James Nowshadi
All Responded
2021-0260
29 Jul 2021
Cambridgeshire and Peterborough
Department of Health and Social Care
Public Health England
Royal College of Psychiatrists
Concerns summary (AI summary)
Mental health practitioners lack national guidance on specific suicide method risks and their antidotes, while Serious Incident Reviews fail to adequately learn lessons, risking future fatalities.
Action Planned
(AI summary)
NHS England and NHS Improvement will send a communication to mental health trusts to bring their attention to the risks associated with sodium nitrate as a means of suicide and the need to seek advice from the National Poisons Information Service (NPIS). The Department of Health and Social Care is working with other government departments, health bodies, and experts to tackle the use of sodium nitrate and similar chemicals in suicides. The Royal College of Psychiatrists will look for opportunities to reinforce key risk advice around sodium nitrate and other substances to psychiatrists and will ask those responsible for treatment in Emergency Departments to consider adding mention of sodium nitrate to toxicology sites used by clinicians.
Carl Walters
All Responded
2021-0256
28 Jul 2021
Exeter and Greater Devon
HMP Exeter
Concerns summary (AI summary)
The failure to preserve key evidence hindered the inquest, raising concerns that dangerous conditions could go undiscovered and preventative measures overlooked.
Action Taken
(AI summary)
HMP Exeter created a local operating policy for deaths in custody, including a list of essential documents to retain (cell bell records, CCTV, body-worn video). A new CCTV system has been installed, and all deaths in custody are subject to a quick-time learning review by the Head of Safety and Regional Groups Safety Lead.
Albert Rowlands
All Responded
2021-0253
26 Jul 2021
North Wales (East & Central)
Gwern Alyn House Residential Home
Concerns summary (AI summary)
Falls prevention measures were inconsistently implemented, and staffing pressures led to errors in care. The resident's room placement also increased the risk of falls during toilet access.
Action Planned
(AI summary)
Pendine Park will introduce a programme of testing door pressures where mobile residents encounter doors and will continue to work with GPs and other health professionals to support any resident that has a history of falls using the North Wales Prevention and Management of Falls in Care Homes Pathway. They also aim to continue to be suitably staffed.
John Dickinson
All Responded
2021-0310
22 Jul 2021
West Yorkshire Eastern
Care Quality Commission
Sunnyside Nursing Home
Concerns summary (AI summary)
Inconsistent and insufficient record-keeping, coupled with assumptions about food refusal, prevented a holistic view of the patient and delayed the recognition of deterioration.
Action Planned
(AI summary)
Sunnyside Nursing Home attached an action plan to the response and has shared the action plan with the Care Quality Commission. The CQC contacted Bluebell Care Services Limited to request written confirmation and evidence of the action they have taken to date following this death and any additional action they intend to take in response to the prevention of future death report; they are assured with the actions taken by the registered provider to address the specific concerns found during the inquest.
Oscar Seaman
All Responded
2021-0252
21 Jul 2021
Norfolk
Norfolk County Council
Concerns summary (AI summary)
High collision rates persist on a road where speeding is ignored, compounded by an unsafe junction lacking stop signs and adequate visibility, necessitating speed cameras and mirrors.
Action Planned
(AI summary)
Norfolk County Council reduced the speed limit to 50mph in response to this incident and will undertake speed surveys to measure driver compliance, and will undertake a further review to reassess the visibility approaching the A134 from the northeast arm of the junction.
Sarah Lewis
All Responded
2021-0251
20 Jul 2021
County of Dorset
Department for Transport
Concerns summary (AI summary)
The absence of mandatory rear cameras on Large Goods Vehicles creates critical blind spots, contributing to collisions with pedestrians during reversing manoeuvres.
Action Planned
(AI summary)
The DfT is developing a new approval system for vehicles after leaving the EU and plans a call for evidence later this year to gather views on technologies like reversing detection systems, which will inform future legislation on mandatory fitting of these technologies.
Ben King
All Responded
2021-0250
20 Jul 2021
Norfolk
Jeesal Akman Care Corporation Ltd
Jeesal Holdings Ltd
Jeesal Residential Care Services
+1 more
Concerns summary (AI summary)
The provided text is a generic statement of concern, without specifying the particular matters that led to the risk of future deaths.
Action Taken
(AI summary)
Jeesal Residential Care Services has made changes to its board membership and oversight, including independent verification of reports, commissioning staff and family surveys, and a decision not to run hospital services in the future. They are also reviewing residents' placements and care packages to ensure appropriateness. The Norfolk and Norwich University Hospitals have discussed Mr King's case and raised awareness generally of the importance of obtaining tests when they are needed to inform the management and next stage of a patient's treatment. It was acknowledged by HM Coroner's expert that there was a spectrum of decision making available in this case, with admitting Mr King at one end of the range and sending him home at the other end.
Vinnie Dodds
All Responded
2021-0249
20 Jul 2021
City of Sunderland
Department of Health and Social Care
Concerns summary (AI summary)
There is no national guidance for managing large babies in pregnancy without diabetes, and counselling for shoulder dystocia lacks clarity on rare risks of foetal or maternal death.
Noted
(AI summary)
The response acknowledges the death and outlines current NICE guidance on managing large babies and gestational diabetes, noting an ongoing trial on inducing labour for predicted macrosomia.
Rebecca Pykett
All Responded
2021-0264
17 Jul 2021
Stoke-on-Trent & North Staffordshire Coroner’s Court
NHS England
North Staffordshire Combined Healthcare…
Concerns summary (AI summary)
The Community Mental Health Team failed to properly allocate and ensure Care Co-Ordinators fulfilled their roles, leading to inadequate patient care and missing care plans.
Action Planned
(AI summary)
NHS England acknowledges concerns about care coordination and highlights ongoing work to improve community mental health services, including developing new integrated care models and a 4-week waiting time standard for community mental health. The trust plans to review its Care Coordinator Management Policy and develop a training package outlining staff roles and responsibilities, with implementation expected by June/July 2022.
Chimezie Daniels
All Responded
2021-0255
16 Jul 2021
Inner North London
Medicines and Healthcare products Regul…
NHS England
NHS Improvement
Concerns summary (AI summary)
CPAP machine alarms do not distinguish between minor leaks and critical oxygen cessation, causing confusion and delays in responding to serious patient deterioration, especially with multiple alarms.
Noted
(AI summary)
NHS England notes that the concerns raised relate to the design of medical devices and fall under the remit of the MHRA, but they have worked with the British Thoracic Society and continue to work with the Faculty for Intensive Care Medicine to develop guidance on alarm systems and breathing circuits. The MHRA states that the audible alarm system in the Philips Trilogy 202 device is based on an internationally recognised standard and that there is currently no evidence to indicate a wider safety concern. They are engaging with professional organizations to explore alarm prioritisation and have requested information from a patient safety incident database.
Joanna Daly
All Responded
2021-0245
16 Jul 2021
West Yorkshire (Eastern)
Ministry of Justice
Concerns summary (AI summary)
Prison staff conducting welfare checks on vulnerable first-night prisoners lack specific guidance, raising concerns about the quality and effectiveness of these critical observations.
Action Taken
(AI summary)
HMP New Hall introduced new processes in July 2021 to improve the quality of welfare checks, including requiring a response from residents in the First Night Centre and clarifying the purpose and requirements of the checks in a notice to staff and local operating instructions.
Henry Holcombe
All Responded
2021-0257
15 Jul 2021
Brighton & Hove
Sussex Partnership Foundation NHS Trust
Concerns summary (AI summary)
The Trust's staff are consistently failing to comply with therapeutic engagement and observation policies, especially regarding night-time monitoring of patients.
Action Taken
(AI summary)
The Trust has strengthened internal monitoring, enhanced training (including for agency/bank staff), and now reviews policy compliance weekly by the Ward Manager and monthly by the Matron. They are also undertaking a Quality Improvement programme for therapeutic observations and considering technological aids for patient monitoring, expected to be completed by December 31st, 2021.