2021

PFD Reports
Reports: 419 Areas: 62

83% response rate (above 63% average).

Clear 304 results
Catherine Best
All Responded
2021-0244 15 Jul 2021 Swansea, Neath & Port Talbot
Swansea Bay University Health Board
Concerns summary (AI summary) An inadequate nasogastric tube feeding regime resulted in inconsistent calorie intake, compromising the patient's ability to fight infection.
Action Taken (AI summary) The Health Board has made changes to policies, procedures, guidance and training regarding nutrition and hydration since 2012. They have also adopted Clinical Standards for Inpatient Nutritional Support since 2017, with audits every 2 years.
Fred Reynolds
All Responded
2021-0241 15 Jul 2021 Mid Kent and Medway
Kent and Medway Social Care Partnership…
Concerns summary (AI summary) Neurological observations prescribed after a head injury were discontinued without explanation or documentation, preventing proper monitoring of the patient's condition.
Action Taken (AI summary) The trust has implemented electronic monitoring of observations, employed specialist Physical Health Nurses, and developed a Trust-wide “Train the Trainer” course for neurological observations and the Glasgow Coma Scale for all physical health nurses. They also disseminated a learning bulletin reiterating the need for neurological observations.
Abiodun Oritogun
All Responded
2021-0248 13 Jul 2021 London Inner South
University Hospital Lewisham
Concerns summary (AI summary) Inadequate monitoring and care planning for a deteriorating patient, alongside an unimplemented action plan for severe pancreatitis, raise concerns about ITU admission criteria driven by capacity, not clinical need.
Action Taken (AI summary) The Trust reviewed the patient's case and highlighted existing policies for electrolyte abnormalities and cardiac monitoring. They also have a support agreement with the South-East London Adult Critical Care Network (SELACCN) and SPRINT for patient transfers when local critical care beds are unavailable; over 156 transfers took place from Queen Elizabeth Hospital under this agreement in the year from April 2020.
Valmai West
All Responded
2021-0239 13 Jul 2021 Gwent
Aneurin Bevan University Health Board
Concerns summary (AI summary) Inadequate staffing levels in the Emergency Department led to staff not following hospital protocol or NICE guidance for patient observations, posing a risk to future patients due to insufficient monitoring.
Noted (AI summary) The Health Board reviewed nurse staffing levels which they state were adequate at the time of the incident. They have also commissioned an in-depth review of nurse staffing levels for the Emergency Department (ED) at the Grange University Hospital, and a similar review of medical staffing is also being undertaken.
Jonathan Kingsman
All Responded
2021-0238 13 Jul 2021 Cambridgeshire & Peterborough
Department of Health and Social Care
Concerns summary (AI summary) The risk assessment tool is flawed as it only considers mobility after an initial step, disregarding other crucial VTE risk factors and lacking clear completion guidance.
Noted (AI summary) The Department acknowledges the concerns regarding the 2010 Risk Assessment Tool for Venous Thromboembolism (VTE) and refers to NICE guidelines. They note the need for further research to balance VTE risk versus bleeding risk in acute psychiatric settings and that the National Patient Safety Committee will work to identify the best route to take this forward.
Stephen Walker
All Responded
2021-0254 12 Jul 2021 Inner North London
Royal Free Hospital
Concerns summary (AI summary) No record indicated an abdominal examination was conducted, a medical review fixed, or a nasogastric tube passed; a registrar said the patient declined a nasogastric tube, but there was no record of this; nurses bleeped twice for a medical review, but there was no record of a review being undertaken or chased; and online medical records were confusing.
Action Taken (AI summary) The case was declared a serious incident and investigated; the report has been submitted to commissioners with an action plan. The hospital has launched a new electronic patient information system (EPR) and is reviewing processes for recording outcomes of Mortality and Morbidity meetings.
Johanna Moreland
All Responded
2021-0240 11 Jul 2021 Mid Kent and Medway
Medway NHS Foundation Trust
Concerns summary (AI summary) Significant delays occurred in obtaining urgent lumbar puncture results and starting antiviral treatment. Additionally, post-liver biopsy observation protocols were not followed due to miscommunication and poor record-keeping.
Action Taken (AI summary) The Trust has developed a handover form to be completed post every procedure led by the Consultant Radiologist with written confirmation of observation frequency and handover to nursing staff. The Trust has reiterated post-procedure observation policy to all nursing staff through consistent inclusion in the Trust’s ‘Big 4’ ward-based messaging.
Eleanor Rose Murphy-Richards
All Responded
2021-0237 11 Jul 2021 Mid Kent and Medway
North East London NHS Foundation Trust
Concerns summary (AI summary) The Child & Adolescent Mental Health Centre lacked protocols for Mental Health Act assessments and failed to create an adequate safety plan with clear responsibilities and contingencies for non-attending patients. Crucially, relevant information about a suicide attempt was not fully shared, and police advice didn't account for absconding history.
Action Planned (AI summary) The Trust is developing an updated electronic risk assessment proforma to prompt a review of the existing safety plan. The Trust will update its training for all staff in relation to the importance of safety plans and contingency planning and has arranged a meeting with the family to share learning and provide further reassurance in respect of improvements made within the service.
Benjamin Clark
All Responded
2021-0236 8 Jul 2021 Newcastle Upon Tyne and North Tyneside
Northumbria Health Care Trust
Concerns summary (AI summary) Patient falls risk assessment was inconsistently applied and documented between hospital transfers. There was a lack of clarity in observation levels, suboptimal note-keeping, and insufficient daily reassessment of falls risk.
Noted (AI summary) The Trust states that changes were implemented following a Serious Incident investigation. They describe using AFLOAT to assist with setting observation levels, but the final decision is based on the nurse's professional judgement.
Maria Stancliffe-Cook
All Responded
2021-0235 8 Jul 2021 Avon
Avon and Wiltshire Mental Health Partne… Department of Health and Social Care
Concerns summary (AI summary) A patient's suicide risk was inappropriately downgraded by staff unfamiliar with their history, despite ongoing concerns from the care coordinator and a recent suicide attempt.
Action Taken (AI summary) The Trust has implemented changes to improve understanding and application of risk assessment, including presentations from the Specialist Autism Team, an audit of the Triangle of Care, and an e-learning package on good practice when dealing with families and carers (due end of October 2021). DHSC highlights that the NHS has amended the post-discharge 7-day follow-up standard to 72 hours following discharge from inpatient mental health care, and the government is investing an additional £57 million in suicide prevention by 2023/24.
Nadeem Ahmed
All Responded
2021-0232 8 Jul 2021 East London
London Ambulance Service NHS Trust London’s Air Ambulance
Concerns summary (AI summary) Inaccurate and incomplete clinical information was conveyed during a HEMS dispatch call, with critical patient parameters omitted, potentially due to a lack of shared training or checklists between paramedics.
Action Taken (AI summary) LAS and LAA will publish a bulletin on their intranet and share it with clinical staff and partner universities, reinforcing the importance of SBAR handovers and how to prompt them, and incorporating this into core skills refresher training.
Kishorkumar Patel and Kofi Aning
All Responded
2021-0233 7 Jul 2021 East London
Faculty of Intensive Care Medicine Royal College of Anaesthetists
Concerns summary (AI summary) The non-standardised colour coding and varied types of breathing system filters create widespread confusion among ICU staff. This lack of simplification and standardisation risks incorrect filter usage and patient safety.
Noted (AI summary) The MHRA will engage with the medical device safety officers (MDSO) network to raise awareness of possible incidents involving filters and encourage reporting and will write to known manufacturers of filters to ask them to conduct a review of the labelling of filter devices against the regulatory requirements, taking into consideration the findings of the inquest, and making improvements where identified. The response provides background information on HME/filters, potential issues, and proposes solutions such as standardized color coding and clearer labeling, but does not commit to any specific action. The organisations will highlight key lessons about breathing circuit filters to their membership through the Safe Anaesthesia Liaison Group’s Patient Safety Update and FICM Safety Bulletin, and have suggested that NHS Improvement undertake a formal analysis of the NRLS database to assess the frequency of incidents arising from incorrect filter use. The MHRA will work with manufacturers, other regulators, NHS England and Improvement and other stakeholders to explore the effects of actions such as reducing filter types and improving color coding, and will engage with the medical device safety officers (MDSO) network to raise awareness and improve incident reporting.
Dorothy Seekings
All Responded
2021-0230 7 Jul 2021 Warwickshire
Clifton Court Nursing Home
Concerns summary (AI summary) Care plans failed to document aggressive patient incidents, and a safeguarding alert was not raised after staff assault. Staff also appeared unaware of the contents of patient care plans.
Action Taken (AI summary) Crosscrown Ltd has implemented the CareDocs digital care management system, introduced "Understanding Challenging Behaviour and Dementia Training” and “Safeguarding Training", and enhanced the agenda for staff meetings to include behavioral issues and safeguarding.
Levi Petitt
All Responded
2021-0231 6 Jul 2021 Lincolnshire
Lincolnshire Police
Concerns summary (AI summary) Police officers demonstrated a lack of awareness and adherence to the Concern for Welfare Policy, failing to complete required reports or inform other officers. There is a need for improved training on mental welfare procedures.
Action Taken (AI summary) Lincolnshire Police provides officers with access to a 24/7 phone line with a mental health professional, guides on mental health via mobile data terminals, regular briefings, and trained mental health workers in the FCR for immediate advice and triage.
Brooke Martin
All Responded
2021-0299 2 Jul 2021 Milton Keynes
Department of Health and Social Care
Concerns summary (AI summary) Incompatible electronic patient record systems across the NHS lead to significant difficulties in healthcare providers accessing full patient histories. This lack of information sharing compromises risk assessments and specialist care.
Action Planned (AI summary) The Department of Health and Social Care outlines the Shared Care Records programme aiming to ensure health professionals can access patient information across different NHS systems, with most Integrated Care Systems expected to have a basic shared care record in place by September. They also mention the expansion of community mental health services and suicide prevention work funded by the COVID-19 mental health and wellbeing recovery action plan.
Amy Ganner
All Responded
2021-0218 24 Jun 2021 Manchester West
Department of Health and Social Care
Concerns summary (AI summary) Insufficient patient education materials regarding opioid tolerance loss and associated toxicity risks are a concern, particularly after periods of abstinence.
Action Taken (AI summary) The Department of Health details actions taken by the MHRA to update warnings on opioid medicines regarding dependence, addiction, and tolerance, as well as issuing a patient safety leaflet. They also mention a Public Health England review of prescription drug dependence and NHS England's programme to implement the review's recommendations, plus the requirement for Primary Care Networks to prioritize patients on potentially addictive pain medication for structured medication reviews.
Netlyn Robinson
All Responded
2021-0219 23 Jun 2021 West Yorkshire Eastern
Leeds City Council
Concerns summary (AI summary) Upon the deceased's return home, there was no falls pendant or alarm, the telephone line was not connected, there was no risk assessment, and the heating was not working; the social worker had not been shown a checklist for issues to check prior to a vulnerable person returning home and there were no processes in place to outline what social services would or would not do to ensure the premises were suitable.
Action Taken (AI summary) Leeds City Council confirms immediate action has been taken on a number of issues raised and a clear plan is in place to address those for which there is a longer timescale, as outlined in the attached action plan which refers to providing suitable equipment and suitable care packages.
Heather Page
All Responded
2021-0213 23 Jun 2021 Nottinghamshire
Broxtowe Borough Council Derbyshire County Council Erewash Borough Council +1 more
Concerns summary (AI summary) Numerous pedestrian crossings require walking on tracks, contributing to a high fatality rate on a specific section, exacerbated by local authority opposition to track rationalisation efforts.
Noted (AI summary) Nottinghamshire County Council asserts its duty to protect public highway rights regarding level crossings, clarifies the roles of Network Rail and the public in crossing closures, and states it has been supportive of safety improvements. Derbyshire County Council provides an explanation of their previous involvement in a 2003 proposal to divert Public Footpath No.7, and clarifies that they will work with other agencies to improve safety across the County. Network Rail acknowledged past unsuccessful attempts to change level crossings in the area and expressed willingness to work with local authorities to find potential solutions. Broxtowe Borough Council has scheduled a meeting with Network Rail to seek potential solutions to concerns raised, and will provide further information after the meeting. Erewash Borough Council stated that they previously supported Network Rail's Level Crossing Closures Programme, and would still not oppose the closure of the Barton Road crossing if Network Rail recommends it, though they prefer an accessible footbridge.
Judith Varley
All Responded
2021-0210 21 Jun 2021 West Yorkshire Western Division
Wilsden Medical Practice
Concerns summary (AI summary) Inaccurate computer coding for medical procedures and a lack of auditing or quality control for data input raises concerns about the reliability of patient information.
Action Taken (AI summary) Wilsden Medical Practice updated their coding process, provided staff training, implemented system changes to improve accuracy, and undertook an audit of coding accuracy with plans to repeat it.
Rodney Dixon
All Responded
2021-0209 21 Jun 2021 East Sussex
East Sussex County Council Sussex Partnership NHS Foundation Trust
Concerns summary (AI summary) Sub-optimal training for Mental Health Act assessments and assessors, along with inadequate access to patient data for independent clinicians, poses risks to patient risk management.
Action Planned (AI summary) Sussex Partnership NHS Foundation Trust will discuss changes made by East Sussex County Council with their Deputy Chief Nurse to ensure the Trust's doctors working as independent s.12 doctors are informed of ESCC's changes in practice and to identify any difficulties with information access processes. East Sussex County Council updated their Mental Health Act referral and Risk Assessment Forms to include a section on dynamic risk assessment, arranged yearly risk management training with Brighton University for AMHPs, and updated the AMHP warranting and re-warranting process.
Andrew Cook
All Responded
2021-0258 18 Jun 2021 Northamptonshire
Medicines and Healthcare products Regul…
Concerns summary (AI summary) Concerns involve potential under-reporting of PEG allergy, insufficient research into its effects, and the lack of clear labelling on medical products regarding PEG's presence, dose, and various synonyms.
Action Planned (AI summary) The MHRA will discuss labelling requirements with other regulators internationally, collect and review information from a range of data sources on PEG exposure, and raise the profile of PEG/macrogol working with relevant stakeholders where appropriate.
Leslie Horsfield
All Responded
2021-0215 18 Jun 2021 Manchester North
Northern Care Alliance NHS Trust
Concerns summary (AI summary) The admissions assessment tool lacks prompts to inquire about previous choking incidents, creating a risk that crucial patient information will be overlooked.
Action Planned (AI summary) The Trust will update the nursing admission proforma as part of the Electronic Patient Record (EPR) Programme roll-out to ask whether the patient has previously experienced any choking episodes, with implementation planned for Spring 2023.
Lesley Mawby
All Responded
2021-0208 18 Jun 2021 Manchester South
Stockport NHS Foundation Trust
Concerns summary (AI summary) Persistent staffing shortages in the dietetic team lead to delayed patient assessments on weekdays and a complete lack of weekend service.
Action Planned (AI summary) The Trust has implemented twice-daily triage by a senior dietitian, prioritising patients, and is updating its enteral feeding policy with specific guidelines for administration. The CCG is satisfied with the Trust's response, and has requested a commissioning led review to ensure service levels can be consistently delivered.
Leonard Pritchard
All Responded
2021-0207 17 Jun 2021 Birmingham and Solihull
NHS England University Hospitals Birmingham NHS Tru…
Concerns summary (AI summary) The emergency department has an inadequate supply of mobility aids for patient assessments, posing a significant risk, and the procurement process for these essential aids is unmanaged and delayed.
Noted (AI summary) NHS England notes that the Trust has responded adequately at a local level and that the matters of concern have been dealt with, and has shared the Regulation 28 Report and both responses with the Regional NHSE/I teams. Immediately following the inquest, the hospital sourced 10 zimmer frames and made them available in the ED; a process for procurement, storage, labeling and auditing of walking frames was fully implemented in early July.
Daniel Rennoldson
All Responded
2021-0206 17 Jun 2021 City of Sunderland
Cumbria, Northumberland, Tyne and Wear …
Concerns summary (AI summary) The Trust lacked contingency for multiple urgent responses, leaving callers at risk, and had a 12-hour delay in following up a high-risk call with no tracking mechanism for unprogressed cases.
Action Taken (AI summary) The Trust had already undertaken a Serious Incident investigation and formed an action plan, and since June 2021 has sent a reminder and flow chart outlining the long standing cross boundary agreement to the team and discussed in individual supervision.