2021

PFD Reports
Reports: 419 Areas: 62

83% response rate (above 63% average).

419 results
Siwan Smith
All Responded
2021-0306 14 Sep 2021 Gwent
Taff’s Well Medical Centre
Concerns summary (AI summary) Medical centre reception staff failed to adequately assess a distressed patient's urgent mental health needs, not providing an emergency appointment or clinical callback, raising concerns about future risk to patients.
Action Taken (AI summary) The practice has implemented pop-up alerts for patients with mental health history, prioritizes appointments for patients with mental health concerns, and uses the e-consult platform to assess mental health risk.
Billy Warwick-Jones
Partially Responded
2021-0305 10 Sep 2021 West London
Department for Transport Driver and Vehicle Licensing Agency General Medical Council
Concerns summary (AI summary) Inadequate advice to an older driver and their family about driving risks associated with acute illness-induced confusion, combined with insufficient testing and guidance for older drivers, highlights a systemic road safety failure.
Noted (AI summary) The Department for Transport explains current driver licensing arrangements and guidance for medical professionals, noting age is not an automatic barrier to driving, but they encourage drivers to discuss concerns with medical professionals, and points to an older driver website. The GMC has contacted the Royal College of General Practitioners (RCGP) to raise awareness of the risks of confusion related to UTIs and driving among their members.
Lee Thrumble
Historic (No Identified Response)
2021-0304 10 Sep 2021 Mid Kent and Medway
Department of Health and Social Care
Concerns summary (AI summary) Prison clinical staff lack mandatory training for the critical NOMIS system, preventing them from accessing vital prisoner information and compromising safety.
Barry Martin
All Responded
2021-0302 10 Sep 2021 Manchester South
Jigsaw Homes Tameside
Concerns summary (AI summary) Following forced police entry, an occupied house was left with its main exit boarded up and the secondary exit unusable, creating a significant fire safety risk by denying residents alternative escape routes.
Noted (AI summary) Jigsaw Homes Tameside states that its technician checked for alternative exits before boarding the door and the tenant had keys to the rear door.
Kenneth Audsley
All Responded
2021-0303 9 Sep 2021 West Yorkshire (East)
Hirst Electrical Plant Hire Services UK…
Concerns summary (AI summary) A lethal gas risk in transformers was unrecognised due to inadequate warnings, missing manufacturer guidance on safe oil levels, and lack of recommended maintenance.
Action Taken (AI summary) Hirst Electrical has prohibited employees from removing lids from potentially energized transformers, added warning stickers to transformers and breather lines, and amended documentation sent to customers to include test sheets, standards, and warnings about carbon monoxide.
Joshua Sahota
All Responded
2021-0301 9 Sep 2021 Suffolk
Department of Health and Social Care Hellesdon Hospital
Concerns summary (AI summary) Mental health wards fail to effectively communicate "restricted items" policies to families, leading to inadvertent rule breaches and hindering family support for patient safety.
Noted (AI summary) Hellesdon Hospital has implemented a complete ban on plastic bags, improved communication to families and carers, and put safeguards in place to disrupt the passage of restricted items. The Department of Health and Social Care acknowledges the concerns, mentions actions taken by the Norfolk and Suffolk NHS Foundation Trust, points to a safety alert published in 2011, and outlines progress in reducing suicides.
Maureen Johnson
All Responded
2021-0298 7 Sep 2021 Manchester South
National Institute for Health and Care …
Concerns summary (AI summary) A lack of authoritative national guidance for assessing gastroenteritis, dehydration, and the need for face-to-face reviews in patients over 70 poses a risk.
Noted (AI summary) NICE states they have a Clinical Knowledge Summary on gastroenteritis, which they believe gives appropriate advice, and that no action is required of them.
Roger Phelps
Historic (No Identified Response)
2021-0296 7 Sep 2021 Greater Manchester South
NHS England
Concerns summary (AI summary) Delays exceeding 48 hours for COVID-19 swab results allowed asymptomatic infectious patients to spread the virus on non-COVID wards, a risk potentially unresolved in other trusts.
Joseph Dent
All Responded
2021-0297 6 Sep 2021 County Durham and Darlington
Durham County Council
Concerns summary (AI summary) A bridge's design provides easy access to parapets and lacks effective suicide prevention measures like adequate barriers, monitoring, or detection for at-risk individuals.
Action Planned (AI summary) Durham County Council is undertaking detailed work on the possibility of mounting an additional fence to the face of the Newton Cap Viaduct, including assessments of traffic impact, listed building consent, planning consent and a full design and approval process. They are sourcing an external consultant versed in ‘designing out suicide’ to progress next steps and assessing the potential for lighting and CCTV. A Suicide Prevention Reference Group has been initiated to project manage the work.
Glenda Logsdail
All Responded
2021-0295 6 Sep 2021 Milton Keynes
Milton Keynes University Hospital, Chie…
Concerns summary (AI summary) A lack of awareness of capnography guidance, failure to confirm ETT placement, diagnostic fixation, and an inhibitory hierarchy led to chaotic team malfunction during a critical emergency.
Noted (AI summary) Milton Keynes University Hospital outlined actions taken, including managing involved individuals, sharing resources, implementing the Association of Anaesthetists Quick Reference Handbook, and standardising monitor configuration across theatres. They are also working to improve teamwork, communication, and safety culture across multidisciplinary teams. The Royal College of Anaesthetists (RCoA), in collaboration with the Association of Anaesthetists and the Difficult Airway Society (DAS), will address issues through a coordinated campaign to disseminate and embed lessons learned into practice, including developing resources for multidisciplinary team training, working with stakeholders to highlight human factors, and spreading key messages through journals, newsletters, social media, and educational events. The Department of Health expresses condolences and notes actions taken by Milton Keynes University Hospital NHS Foundation Trust and the Royal College of Anaesthetists. They highlight national initiatives such as simulation-based training and equipment standards, but describe no specific new actions. They have brought the report to the attention of the CQC and HSIB. The Royal College of Anaesthetists (RCoA), the Association of Anaesthetists and the Difficult Airway Society launched a coordinated campaign including a dedicated webpage, educational talks, articles in members' magazines, and social media promotion to disseminate learning points from the case. They will develop more resources for multidisciplinary team training and maintain work to prevent unrecognised oesophageal intubation through the Safe Anaesthesia Liaison Group.
Mark Holden
Historic (No Identified Response)
2021-0294 6 Sep 2021 Greater Manchester South
Department of Health and Social Care NHS England
Concerns summary (AI summary) A telephone-only GP consultation missed DVT, an abnormally high D-Dimmer failed to alert on the electronic system, and national guidance lacks COVID-19 specific clot risk management.
Bituin Pimlott
All Responded
2021-0293 6 Sep 2021 Greater Manchester South
NHS England Stockport Clinical Commissioning Group
Concerns summary (AI summary) Pandemic-driven telephone consultations for mental health prevented comprehensive assessments, and GPs lacked clear guidance on when to refer patients to crisis teams.
Noted (AI summary) Stockport Clinical Commissioning Group states that face-to-face GP consultations are available where clinically appropriate or requested. They have re-circulated information sheets detailing referral options to GP practices and delivered presentations on suicide prevention. The practice involved in the case has completed a reflection exercise. NHS England acknowledges concerns about telephone consultations and referral guidance, referencing existing national guidance on safety netting. They note the local CCG has provided a separate response detailing relevant information and steps taken, and do not propose responding further on a national level.
Harold Blackshaw
Historic (No Identified Response)
2021-0292 2 Sep 2021 Stoke-on-Trent & North Staffordshire Coroner’s Court
Haywood Hospital NHS England
Concerns summary (AI summary) The rehabilitation ward lacks an effective admission process to assess patient needs and implement necessary fall prevention measures for high-risk elderly patients.
William Buchanan
All Responded
2021-0300 1 Sep 2021 Dorset
Department of Health and Social Care
Concerns summary (AI summary) Elderly individuals can acquire mobility scooters without any assessment of their suitability or competence to use them, posing a significant safety risk.
Noted (AI summary) The Department for BEIS acknowledges the report but asserts that existing product safety regulations are adequate for mobility scooters. They argue that placing an obligation on individuals to undertake an assessment before purchasing specific products would be disproportionate and propose that no further action is taken.
John Humphries
All Responded
2021-0291 1 Sep 2021 South London
Croydon Health Services NHS Trust
Concerns summary (AI summary) Inadequate skin integrity assessments occurred in A&E for prolonged stays, and staff failed to seek external professional advice for managing patient resistance to turning.
Action Planned (AI summary) Croydon Health Services NHS Trust has created an action plan to address concerns including improving skin integrity assessments in A&E, improving staff knowledge to manage patients diagnosed with Dementia on the ward and communication about Pressure Ulcer initiatives. Quality / comfort rounding is being carried in the emergency department.
Hazel Wiltshire
All Responded
2021-0290 1 Sep 2021 South London
Princess Royal University Hospital
Concerns summary (AI summary) The matron was unaware of response time data from the call bell system, staffing levels were inadequate due to higher patient dependency with Covid, and no falls risk assessments were completed on any of the three wards the patient stayed on.
Action Taken (AI summary) King's College Hospital is replacing its call bell system, providing additional staff training including a mandatory 'back to basics' manual handling training session, and delivering focussed work on falls prevention. The Trust's Harm Free Care Forum has been reconvened to champion falls prevention.
Ann Geraghty
All Responded
2021-0288 27 Aug 2021 Birmingham and Solihull
Philips Electronics UK Ltd
Concerns summary (AI summary) Cardiac monitors' alarms self-terminate upon rhythm correction, failing to alert staff to serious, self-resolving events like ventricular standstill, and the manufacturer has not provided a solution.
Disputed (AI summary) Philips Healthcare investigated the reported incident and concluded that the device operated per specification, that there is not a configuration available to enable asystole or any other red arrhythmia alarm to self-terminate, and that termination of asystole or other red arrythmia alarm with the current configuration requires end user intervention. University Hospitals Birmingham NHS Foundation Trust will provide refresher training to nursing staff on the alarm systems, explore altering the software configuration with Philips, and explore the retention of trace logs locally for an extended period.
Fadhia Seguleh
Historic (No Identified Response)
2021-0287 27 Aug 2021 Greater Manchester South
Department of Health and Social Care Greater Manchester Health and Social Ca…
Concerns summary (AI summary) Mental health professionals operated in silos without information sharing protocols. Pandemic-related telephone assessments and unsupported solo A&E visits hindered comprehensive risk assessment and family involvement.
Cherry Dunn
Historic (No Identified Response)
2021-0286 26 Aug 2021 Leicester City and South Leicestershire
NHS Quality, Safety and Investigations
Concerns summary (AI summary) National guidance is needed for VTE risk assessment when bilateral leg swelling obscures DVT, and inconsistencies exist in VTE assessment forms and discharge letters across trusts.
Elaine Inns
All Responded
2021-0285 26 Aug 2021 Greater Manchester South
Stockport Clinical Commissioning Group
Concerns summary (AI summary) Powerful painkillers, including liquid morphine, were continued despite known significant alcohol use and the patient's non-adherence to dosage instructions, posing a significant risk.
Action Taken (AI summary) The Stockport CCG reports that the GP practice involved had already undertaken a detailed significant event analysis. The practice has changed its administrative process to refer all out of hours correspondence for patients with a safeguarding alert to GPs for review within 48 hours, and has provided staff training focused on opiate prescribing and identification of patients at risk.
James Golds
All Responded
2021-0284 26 Aug 2021 Greater Manchester South
Ministry of Communities, Housing and Lo…
Concerns summary (AI summary) Inadequate guidance exists for managing fire risk in supported accommodation for vulnerable residents, exacerbated by no statutory sprinkler requirement and ineffective smoke detector placement.
Noted (AI summary) The Department for Levelling Up, Housing & Communities references existing building regulations, guidance, and the role of fire and rescue authorities, but does not commit to further action.
Peter Harte
All Responded
2021-0283 24 Aug 2021 Birmingham and Solihull
Bromford Lane Nursing Home
Concerns summary (AI summary) Proper skin inspections and monitoring were not consistently carried out or adequately recorded, indicating a possible systemic issue with record-keeping that could pose a risk to frail and vulnerable residents.
Action Taken (AI summary) Bromford Lane Care Centre reports that all staff have been spoken to and have received feedback and support to improve the service provided. Following this review, they have had an external auditor come and audit their body maps to ensure that they are being completed accurately.
Maurice Leech
All Responded
2021-0279 23 Aug 2021 Greater Manchester South
Department of Health and Social Care NHS England
Concerns summary (AI summary) Pandemic-era telephone consultations and unsupported solo hospital visits for a vulnerable patient led to missed physical examinations and incomplete information. There is no specific NICE guidance for elderly femur fracture management.
Noted (AI summary) NHS England and NHS Improvement references existing guidance for telephone consultations, safety measures, and pain management of fractures; they indicate learning from the death will be shared. The Department of Health and Social Care acknowledges concerns raised, explains changes to general practice during the pandemic, and highlights existing NICE guidance and resources for remote consultations.
Norma Rushworth
All Responded
2021-0278 23 Aug 2021 Greater Manchester South
Greater Manchester Health and Social Ca… NHS England
Concerns summary (AI summary) Pandemic restrictions led to inadequate support for a vulnerable patient in outpatient settings and limited post-discharge monitoring, hindering accurate assessment and timely recognition of deteriorating health.
Noted (AI summary) Greater Manchester Health and Social Care Partnership will present learning from the case to the Greater Manchester Quality Board, communicate advice and guidance to relevant providers, and share learning through governance and learning forums. NHS England expresses condolences, acknowledges the concerns, and highlights national guidance and resources for wound care and remote consultations, including the National Wound Care Strategy Programme.
Thomas Pickering
All Responded
2021-0289 20 Aug 2021 Suffolk
National Highways Suffolk Highways
Concerns summary (AI summary) The apparent lack of adequate signage, such as warnings for hidden dips or recent incidents, increases the risk of future road traffic collisions at the site.
Noted (AI summary) Suffolk County Council Highways has assessed the report and agreed to install a pair of hidden dip signs north of the Wallers Farm access, facing southbound traffic and will now proceed to design suitable locations, leading to the erection of new posts and signs in due course. National Highways states that they are not responsible for the A137 and cannot comment, advising the coroner to contact Suffolk County Council instead.