2021
PFD Reports
Reports: 419
Areas: 62
83% response rate (above 63% average).
Ben King
All Responded
2021-0250
20 Jul 2021
Norfolk
Jeesal Akman Care Corporation Ltd
Jeesal Holdings Ltd
Jeesal Residential Care Services
+1 more
Concerns summary (AI summary)
The provided text is a generic statement of concern, without specifying the particular matters that led to the risk of future deaths.
Action Taken
(AI summary)
Jeesal Residential Care Services has made changes to its board membership and oversight, including independent verification of reports, commissioning staff and family surveys, and a decision not to run hospital services in the future. They are also reviewing residents' placements and care packages to ensure appropriateness. The Norfolk and Norwich University Hospitals have discussed Mr King's case and raised awareness generally of the importance of obtaining tests when they are needed to inform the management and next stage of a patient's treatment. It was acknowledged by HM Coroner's expert that there was a spectrum of decision making available in this case, with admitting Mr King at one end of the range and sending him home at the other end.
Vinnie Dodds
All Responded
2021-0249
20 Jul 2021
City of Sunderland
Department of Health and Social Care
Concerns summary (AI summary)
There is no national guidance for managing large babies in pregnancy without diabetes, and counselling for shoulder dystocia lacks clarity on rare risks of foetal or maternal death.
Noted
(AI summary)
The response acknowledges the death and outlines current NICE guidance on managing large babies and gestational diabetes, noting an ongoing trial on inducing labour for predicted macrosomia.
Rebecca Pykett
All Responded
2021-0264
17 Jul 2021
Stoke-on-Trent & North Staffordshire Coroner’s Court
NHS England
North Staffordshire Combined Healthcare…
Concerns summary (AI summary)
The Community Mental Health Team failed to properly allocate and ensure Care Co-Ordinators fulfilled their roles, leading to inadequate patient care and missing care plans.
Action Planned
(AI summary)
NHS England acknowledges concerns about care coordination and highlights ongoing work to improve community mental health services, including developing new integrated care models and a 4-week waiting time standard for community mental health. The trust plans to review its Care Coordinator Management Policy and develop a training package outlining staff roles and responsibilities, with implementation expected by June/July 2022.
Chimezie Daniels
All Responded
2021-0255
16 Jul 2021
Inner North London
Medicines and Healthcare products Regul…
NHS England
NHS Improvement
Concerns summary (AI summary)
CPAP machine alarms do not distinguish between minor leaks and critical oxygen cessation, causing confusion and delays in responding to serious patient deterioration, especially with multiple alarms.
Noted
(AI summary)
NHS England notes that the concerns raised relate to the design of medical devices and fall under the remit of the MHRA, but they have worked with the British Thoracic Society and continue to work with the Faculty for Intensive Care Medicine to develop guidance on alarm systems and breathing circuits. The MHRA states that the audible alarm system in the Philips Trilogy 202 device is based on an internationally recognised standard and that there is currently no evidence to indicate a wider safety concern. They are engaging with professional organizations to explore alarm prioritisation and have requested information from a patient safety incident database.
Suzanne Regan
Partially Responded
2021-0247
16 Jul 2021
Swansea and Neath Port Talbot
South Wales Trunk Road Agent
Welsh Government
Concerns summary (AI summary)
The failure to replace old-style road barriers with modern, safer alternatives creates an ongoing risk of further deaths and serious injuries.
Action Planned
(AI summary)
The Welsh Government will replace two non-compliant terminals at junctions 44 and 45 of the M4 by April 2023, conduct a review of terminals at all motorway exit slip roads in Wales by April 2022, and continue proactively replacing non-compliant terminals.
Brian Jackson
Partially Responded
2021-0246
16 Jul 2021
Liverpool and Wirral
Liverpool Heart and Chest Hospital
National Institute for Health and Care …
Concerns summary (AI summary)
Delirium symptoms were missed due to reliance on a flawed CAM-ICU assessment tool, especially for certain presentations, risking suboptimal diagnosis and treatment for patients nationwide.
Action Planned
(AI summary)
NICE acknowledges concerns and will consider them during an update to its guideline on delirium, focusing on risk assessment and diagnosis, including in ICU settings.
Joanna Daly
All Responded
2021-0245
16 Jul 2021
West Yorkshire (Eastern)
Ministry of Justice
Concerns summary (AI summary)
Prison staff conducting welfare checks on vulnerable first-night prisoners lack specific guidance, raising concerns about the quality and effectiveness of these critical observations.
Action Taken
(AI summary)
HMP New Hall introduced new processes in July 2021 to improve the quality of welfare checks, including requiring a response from residents in the First Night Centre and clarifying the purpose and requirements of the checks in a notice to staff and local operating instructions.
Henry Holcombe
All Responded
2021-0257
15 Jul 2021
Brighton & Hove
Sussex Partnership Foundation NHS Trust
Concerns summary (AI summary)
The Trust's staff are consistently failing to comply with therapeutic engagement and observation policies, especially regarding night-time monitoring of patients.
Action Taken
(AI summary)
The Trust has strengthened internal monitoring, enhanced training (including for agency/bank staff), and now reviews policy compliance weekly by the Ward Manager and monthly by the Matron. They are also undertaking a Quality Improvement programme for therapeutic observations and considering technological aids for patient monitoring, expected to be completed by December 31st, 2021.
Catherine Best
All Responded
2021-0244
15 Jul 2021
Swansea, Neath & Port Talbot
Swansea Bay University Health Board
Concerns summary (AI summary)
An inadequate nasogastric tube feeding regime resulted in inconsistent calorie intake, compromising the patient's ability to fight infection.
Action Taken
(AI summary)
The Health Board has made changes to policies, procedures, guidance and training regarding nutrition and hydration since 2012. They have also adopted Clinical Standards for Inpatient Nutritional Support since 2017, with audits every 2 years.
Fred Reynolds
All Responded
2021-0241
15 Jul 2021
Mid Kent and Medway
Kent and Medway Social Care Partnership…
Concerns summary (AI summary)
Neurological observations prescribed after a head injury were discontinued without explanation or documentation, preventing proper monitoring of the patient's condition.
Action Taken
(AI summary)
The trust has implemented electronic monitoring of observations, employed specialist Physical Health Nurses, and developed a Trust-wide “Train the Trainer” course for neurological observations and the Glasgow Coma Scale for all physical health nurses. They also disseminated a learning bulletin reiterating the need for neurological observations.
Rhian Roberts
Historic (No Identified Response)
2021-0242
14 Jul 2021
North Wales (East and Central)
Betsi Cadwaladr University Health Board
Concerns summary (AI summary)
A toxicology screen requested on arrival at ICU may not have been undertaken; an updated SOP for communicating life-threatening blood results was still in draft form; and there are concerns about continual delays in investigating adverse incidents, sharing learning and implementing actions.
Abiodun Oritogun
All Responded
2021-0248
13 Jul 2021
London Inner South
University Hospital Lewisham
Concerns summary (AI summary)
Inadequate monitoring and care planning for a deteriorating patient, alongside an unimplemented action plan for severe pancreatitis, raise concerns about ITU admission criteria driven by capacity, not clinical need.
Action Taken
(AI summary)
The Trust reviewed the patient's case and highlighted existing policies for electrolyte abnormalities and cardiac monitoring. They also have a support agreement with the South-East London Adult Critical Care Network (SELACCN) and SPRINT for patient transfers when local critical care beds are unavailable; over 156 transfers took place from Queen Elizabeth Hospital under this agreement in the year from April 2020.
Valmai West
All Responded
2021-0239
13 Jul 2021
Gwent
Aneurin Bevan University Health Board
Concerns summary (AI summary)
Inadequate staffing levels in the Emergency Department led to staff not following hospital protocol or NICE guidance for patient observations, posing a risk to future patients due to insufficient monitoring.
Noted
(AI summary)
The Health Board reviewed nurse staffing levels which they state were adequate at the time of the incident. They have also commissioned an in-depth review of nurse staffing levels for the Emergency Department (ED) at the Grange University Hospital, and a similar review of medical staffing is also being undertaken.
Jonathan Kingsman
All Responded
2021-0238
13 Jul 2021
Cambridgeshire & Peterborough
Department of Health and Social Care
Concerns summary (AI summary)
The risk assessment tool is flawed as it only considers mobility after an initial step, disregarding other crucial VTE risk factors and lacking clear completion guidance.
Noted
(AI summary)
The Department acknowledges the concerns regarding the 2010 Risk Assessment Tool for Venous Thromboembolism (VTE) and refers to NICE guidelines. They note the need for further research to balance VTE risk versus bleeding risk in acute psychiatric settings and that the National Patient Safety Committee will work to identify the best route to take this forward.
Stephen Walker
All Responded
2021-0254
12 Jul 2021
Inner North London
Royal Free Hospital
Concerns summary (AI summary)
No record indicated an abdominal examination was conducted, a medical review fixed, or a nasogastric tube passed; a registrar said the patient declined a nasogastric tube, but there was no record of this; nurses bleeped twice for a medical review, but there was no record of a review being undertaken or chased; and online medical records were confusing.
Action Taken
(AI summary)
The case was declared a serious incident and investigated; the report has been submitted to commissioners with an action plan. The hospital has launched a new electronic patient information system (EPR) and is reviewing processes for recording outcomes of Mortality and Morbidity meetings.
Johanna Moreland
All Responded
2021-0240
11 Jul 2021
Mid Kent and Medway
Medway NHS Foundation Trust
Concerns summary (AI summary)
Significant delays occurred in obtaining urgent lumbar puncture results and starting antiviral treatment. Additionally, post-liver biopsy observation protocols were not followed due to miscommunication and poor record-keeping.
Action Taken
(AI summary)
The Trust has developed a handover form to be completed post every procedure led by the Consultant Radiologist with written confirmation of observation frequency and handover to nursing staff. The Trust has reiterated post-procedure observation policy to all nursing staff through consistent inclusion in the Trust’s ‘Big 4’ ward-based messaging.
Eleanor Rose Murphy-Richards
All Responded
2021-0237
11 Jul 2021
Mid Kent and Medway
North East London NHS Foundation Trust
Concerns summary (AI summary)
The Child & Adolescent Mental Health Centre lacked protocols for Mental Health Act assessments and failed to create an adequate safety plan with clear responsibilities and contingencies for non-attending patients. Crucially, relevant information about a suicide attempt was not fully shared, and police advice didn't account for absconding history.
Action Planned
(AI summary)
The Trust is developing an updated electronic risk assessment proforma to prompt a review of the existing safety plan. The Trust will update its training for all staff in relation to the importance of safety plans and contingency planning and has arranged a meeting with the family to share learning and provide further reassurance in respect of improvements made within the service.
Anita Mandalia
Historic (No Identified Response)
2021-0234
9 Jul 2021
East London
Newbury Group Practice
Newbury Park Health Centre
Concerns summary (AI summary)
The provided text is incomplete and does not contain specific concerns for summarization.
Benjamin Clark
All Responded
2021-0236
8 Jul 2021
Newcastle Upon Tyne and North Tyneside
Northumbria Health Care Trust
Concerns summary (AI summary)
Patient falls risk assessment was inconsistently applied and documented between hospital transfers. There was a lack of clarity in observation levels, suboptimal note-keeping, and insufficient daily reassessment of falls risk.
Noted
(AI summary)
The Trust states that changes were implemented following a Serious Incident investigation. They describe using AFLOAT to assist with setting observation levels, but the final decision is based on the nurse's professional judgement.
Maria Stancliffe-Cook
All Responded
2021-0235
8 Jul 2021
Avon
Avon and Wiltshire Mental Health Partne…
Department of Health and Social Care
Concerns summary (AI summary)
A patient's suicide risk was inappropriately downgraded by staff unfamiliar with their history, despite ongoing concerns from the care coordinator and a recent suicide attempt.
Action Taken
(AI summary)
The Trust has implemented changes to improve understanding and application of risk assessment, including presentations from the Specialist Autism Team, an audit of the Triangle of Care, and an e-learning package on good practice when dealing with families and carers (due end of October 2021). DHSC highlights that the NHS has amended the post-discharge 7-day follow-up standard to 72 hours following discharge from inpatient mental health care, and the government is investing an additional £57 million in suicide prevention by 2023/24.
Nadeem Ahmed
All Responded
2021-0232
8 Jul 2021
East London
London Ambulance Service NHS Trust
London’s Air Ambulance
Concerns summary (AI summary)
Inaccurate and incomplete clinical information was conveyed during a HEMS dispatch call, with critical patient parameters omitted, potentially due to a lack of shared training or checklists between paramedics.
Action Taken
(AI summary)
LAS and LAA will publish a bulletin on their intranet and share it with clinical staff and partner universities, reinforcing the importance of SBAR handovers and how to prompt them, and incorporating this into core skills refresher training.
Kishorkumar Patel and Kofi Aning
All Responded
2021-0233
7 Jul 2021
East London
Faculty of Intensive Care Medicine
Royal College of Anaesthetists
Concerns summary (AI summary)
The non-standardised colour coding and varied types of breathing system filters create widespread confusion among ICU staff. This lack of simplification and standardisation risks incorrect filter usage and patient safety.
Noted
(AI summary)
The MHRA will engage with the medical device safety officers (MDSO) network to raise awareness of possible incidents involving filters and encourage reporting and will write to known manufacturers of filters to ask them to conduct a review of the labelling of filter devices against the regulatory requirements, taking into consideration the findings of the inquest, and making improvements where identified. The response provides background information on HME/filters, potential issues, and proposes solutions such as standardized color coding and clearer labeling, but does not commit to any specific action. The organisations will highlight key lessons about breathing circuit filters to their membership through the Safe Anaesthesia Liaison Group’s Patient Safety Update and FICM Safety Bulletin, and have suggested that NHS Improvement undertake a formal analysis of the NRLS database to assess the frequency of incidents arising from incorrect filter use. The MHRA will work with manufacturers, other regulators, NHS England and Improvement and other stakeholders to explore the effects of actions such as reducing filter types and improving color coding, and will engage with the medical device safety officers (MDSO) network to raise awareness and improve incident reporting.
Dorothy Seekings
All Responded
2021-0230
7 Jul 2021
Warwickshire
Clifton Court Nursing Home
Concerns summary (AI summary)
Care plans failed to document aggressive patient incidents, and a safeguarding alert was not raised after staff assault. Staff also appeared unaware of the contents of patient care plans.
Action Taken
(AI summary)
Crosscrown Ltd has implemented the CareDocs digital care management system, introduced "Understanding Challenging Behaviour and Dementia Training” and “Safeguarding Training", and enhanced the agenda for staff meetings to include behavioral issues and safeguarding.
Brian Rochell
Historic (No Identified Response)
2021-0229
7 Jul 2021
South Yorkshire (West District)
Sheffield Teaching Hospitals NHS Founda…
Concerns summary (AI summary)
Concerns about an individual's professional practice were not referred to the relevant professional body in a timely manner. This delay in addressing competence issues poses a risk to future patients.
Levi Petitt
All Responded
2021-0231
6 Jul 2021
Lincolnshire
Lincolnshire Police
Concerns summary (AI summary)
Police officers demonstrated a lack of awareness and adherence to the Concern for Welfare Policy, failing to complete required reports or inform other officers. There is a need for improved training on mental welfare procedures.
Action Taken
(AI summary)
Lincolnshire Police provides officers with access to a 24/7 phone line with a mental health professional, guides on mental health via mobile data terminals, regular briefings, and trained mental health workers in the FCR for immediate advice and triage.