2022
PFD Reports
Reports: 385
Areas: 67
78% response rate (above 63% average).
Christopher Osland
All Responded
2022-0060
22 Feb 2022
North East Kent
East Kent Hospitals University NHS Foun…
Concerns summary (AI summary)
The report identifies that nursing staff were unaware that the room monitor volume could be reduced to inaudible levels, circumstances were undocumented, and no steps were taken to respond to a persistent 'OFF COMS' notification.
Action Taken
(AI summary)
The hospital describes changes to alarm volume settings on room monitors, restricting ICU staff from adjusting them and assigning control to the EME department. They also describe updates to the process for reporting issues with the central monitoring system and implementing twice-daily audit checks.
Van Tuyen
All Responded
2022-0058
22 Feb 2022
Inner North London
Barts Health NHS Trust
Department of Health and Social Care
NHS England
Concerns summary (AI summary)
Misplaced nasogastric tubes continue to cause avoidable deaths, despite being a 'never event', with no unified national approach to prevent recurrences across NHS Trusts.
Action Taken
(AI summary)
The Department of Health and Social Care highlights existing guidance and resources related to nasogastric tube misplacement, including a patient safety alert and eLearning materials. They also mention the HSIB investigation and the awarding of funding for research on patient safety, including the reduction of never events.
Dorothy Spiby
All Responded
2022-0055
22 Feb 2022
Birmingham and Solihull
Prime Life Limited
Concerns summary (AI summary)
A resident's fall incident was poorly documented, not investigated, lacked a formal incident report, and showed no evidence of learning to prevent future occurrences.
Action Taken
(AI summary)
Prime Life Ltd has taken several actions, including Defensible Documentation Training for Registered Nurses (completed by 15.4.22), conducting competency checks, and initiating monthly reviews and safeguarding audits with action plans. They will also disseminate a new lessons learned document to each Prime Life location monthly, commencing 1 May 2022.
Jane Shilton
All Responded
2022-0053
22 Feb 2022
Leicester City and South Leicestershire
Hamilton Community Homes Ltd
Concerns summary (AI summary)
The quality of online first aid training and the minimum 3-year training interval are insufficient for staff caring for vulnerable residents with complex mental health and substance misuse needs.
Action Taken
(AI summary)
Hamilton Community Homes has implemented several measures, including having one awake staff member on night shifts, updating alcohol and room search policies, implementing signature sheets for care plan and medication understanding, updating training policy for mental health, mandating annual first aid training, and issuing two-way radios to staff.
Sean Ennis
All Responded
2022-0054
21 Feb 2022
Northern District of Greater London
London Borough of Brent, Network Homes …
Concerns summary (AI summary)
Inadequate fire risk assessments and an unregulated telecare sector fail to ensure vulnerable residents receive essential safety provisions and monitoring, exacerbated by a lack of person-centred risk assessments and accreditation.
Noted
(AI summary)
Barnet Homes will cooperate with fire risk assessments, engage with telecare reviews, and explore telecare funding. They will pursue a recommendation with the London Borough of Barnet for sheltered housing tenants to have a home fire safety visit and will carry out PCRAs on all its Sheltered Housing tenants with target date for completion of any missing PCRAs in Sheltered Housing is Monday 16th May 2022. Network Homes asserts that its fire safety management and systems exceed legal requirements and reflect best practice. They state the fire safety systems at Knightleas Court behaved as expected and the fire was contained. CQC acknowledges the concerns but states Knightleas Court is not a registered service. They are working with the National Fire Chief’s Council on promoting Person-Centred Fire Risk Assessments.
Theo Brennan-Hulme
All Responded
2022-0049
15 Feb 2022
Norfolk
Hellesdon Hospital
Concerns summary (AI summary)
A persistent culture of bullying and lack of compassion within the Crisis Resolution Home Treatment Team led to a dangerous belief that some suicides are "inevitable," compounded by unchecked patient discharge decisions.
Action Taken
(AI summary)
Hellesdon Hospital has updated its discharge policy to include a documented discussion and MDT review prior to discharge, particularly for young people. They are also working with service users to improve communication and engaging in suicide prevention initiatives.
Matthew McManus
All Responded
2022-0044
11 Feb 2022
Greater Manchester South
Department of Health and Social Care
Greater Manchester Health and Social Ca…
Concerns summary (AI summary)
An adult with complex mental health and social care needs lacked coordinated care and a single point of contact, resulting in inadequate assessment, information sharing, and risk management.
Action Planned
(AI summary)
Greater Manchester Health & Social Care Partnership acknowledges the potential gap in support for patients with complex needs and describes initiatives to improve data sharing, training, and oversight. They plan to present learning to the Greater Manchester Quality Board and cascade learning through governance and learning forums. The Department of Health and Social Care is implementing the Community Mental Health Framework (CMHF) to improve joined-up support across health and social care, aiming for all areas to have these models in place by the end of 2023/24. It also highlights increased collaboration through the Health and Care Act 2022 and the government's integration white paper.
Sheila Steggles
All Responded
2022-0042
10 Feb 2022
Norfolk
Hellesdon Hospital
Concerns summary (AI summary)
Patient care failures included neglected VTE risk assessments for reduced mobility, poor clinical documentation, inadequate care planning, and junior staff failing to consult on critical medication interactions.
Action Taken
(AI summary)
Hellesdon Hospital is updating the Trust induction for junior doctors to include physical health training, supported by senior consultants and underpinned by the SBAR framework. They will offer "3 Ps" training to all staff, rolling out "bite-size" training on VTE, and set up a working group for flexible working colleagues to support an education passport for health workers.
John Moore
All Responded
2026-0210
8 Feb 2022
Essex
Department of Health and Social Care
Essex Partnership NHS Trust
Health Education England
+1 more
Concerns summary (AI summary)
EPUT Care Coordinators receive inadequate formal training for their role, leading to failures in record keeping, care plan updates, communication with other providers, and recognising the clinical significance of patient disengagement.
Noted
(AI summary)
• Since April 2021, all areas are receiving additional funding to develop fully integrated primary and community mental health services.
• This investment includes improved access to psychological therapies, improved physical health care, employment support, personalised and trauma informed care, medicines management and support for self-harm and coexisting substance use.
• By 2023/24, this investment will amount to almost £1billion extra per year for adults and older adults with severe mental illness. • The EPUT response has been shared with NHS England and Improvement, and NHS England is assured that the actions will address concerns about the training of current Care Coordinators.
• The NHS Long Term Plan sets out investment in community mental health services for adults with severe mental illness.
• From April, all areas are receiving additional funding to develop integrated primary and community mental health services.
Joy Burgess
All Responded
2022-0038
4 Feb 2022
Greater Manchester South
Department of Health and Social Care
Concerns summary (AI summary)
Mental health patients face 'chaotic' ward environments unsuitable for recovery due to resource limitations, alongside lengthy waiting times (around one year) for psychological therapies.
Action Planned
(AI summary)
The Department of Health and Social Care references NHS England's consultation on new waiting time standards for mental health services and states they are working on the next steps following the consultation.
Sarah Gilbert-Jones
All Responded
2022-0037
4 Feb 2022
South Wales Central
Welsh Ambulance NHS Trust
Concerns summary (AI summary)
Emergency call handling failed to appropriately categorise a time-critical overdose due to protocol shortcomings and clinical misjudgment, leading to significant delays and inconsistent response vehicle deployment.
Action Planned
(AI summary)
The Welsh Ambulance Services NHS Trust is considering a specific question set within the Medical Priority Dispatch System (MPDS) to identify propranolol overdoses, and has an existing Standard Operating Procedure for flagging overdose cases to dispatchers. The trust is also proposing further actions outlined in an attached plan.
Mark Jones
All Responded
2022-0040
3 Feb 2022
Manchester South
Department of Health and Social Care
Concerns summary (AI summary)
Significant backlogs are delaying patient appointments, and the absence of a national protocol for dentists to include photographs with referrals hinders triage accuracy, risking urgent cases being missed.
Action Planned
(AI summary)
The Chief Dental Officer will reinforce the importance of good referral practice in future communications on oral cancer to the dental profession and commissioners, and will cascade similar communication and guidance to NHS general medical practitioners.
Harry Simmons
All Responded
2022-0028
3 Feb 2022
Plymouth, Torbay and South Devon
Plymouth City Council
Concerns summary (AI summary)
A dangerous road junction is prone to collisions due to drivers cutting corners, sun glare impairing visibility, and a lack of effective signage or road design to mitigate risks.
Action Planned
(AI summary)
Plymouth City Council has designed a scheme including a humped zebra crossing, narrowing of a junction, and parking restrictions. They are bidding for funding to construct the scheme later in the current financial year or early in 2022/23, subject to consultation.
Carol Cole
All Responded
2022-0033
2 Feb 2022
Dorset
Dorset Council
Dorset Police
Concerns summary (AI summary)
A flawed process for sharing Public Protection Notices (PPNs) with GPs in the Dorset Council area meant crucial mental health concerns were not received, leading to missed patient assessments.
Action Planned
(AI summary)
Dorset Council will fund a co-located member of staff in the MASH to share PPNs with GPs. A further review with Health partners commenced on 12 April 2022 to review the current process. Dorset Council amended its internal process on 25/02/22 so that the Adult Access Team forward PPNs to relevant agencies or professionals regardless of whether the person is known or not known to Adult Social Care. Dorset Council will provide additional staffing resources to MASH to assist with the sharing of PPNs to GPs pending a wider system review.
Jake Cahill
All Responded
2022-0032
1 Feb 2022
Cornwall & the Isles of Scilly
Youth Justice Board for England and Wal…
Concerns summary (AI summary)
Vulnerable young people complete self-assessment forms without professional discussion about sensitive issues, a gap compounded by inadequate guidance from the Youth Justice Board.
Action Taken
(AI summary)
The Youth Justice Board has updated national guidance to support practitioners in using self-assessment tools appropriately when engaging with children. The updated guidance covers topics such as bail, custody, family and health.
Eirlys Roberts
All Responded
2022-0034
31 Jan 2022
North West Wales
Minister for Health and Social Services…
Concerns summary (AI summary)
A critical shortage of residential and nursing placements in Gwynedd prevents elderly patients from accessing appropriate care as their needs evolve, posing a risk to their well-being.
Noted
(AI summary)
The Welsh Government describes plans for an Expert Group to support a National Care Service for Wales and states that the Minister for Health and Social Services will write to Regional Partnership Boards, Health Boards and Directors of Social Services requesting a review of provision for older peoples residential care and robust exploration of sufficiency of provision. Gwynedd Council explains the challenges it faces in providing care placements, particularly due to COVID-19 and staffing capacity, but states that the link between the incident and placement availability is not entirely clear.
Oskar Nash
All Responded
2022-0031
31 Jan 2022
Surrey
Department for Education
Department of Health and Social Care
National Child Safeguarding Review Panel
+3 more
Concerns summary (AI summary)
Child mental health services lack mandatory Autism training for triage staff, risking inadequate understanding and inappropriate closure of referrals. Routine referrals are automatically deemed low risk, despite potential for significant harm.
Action Planned
(AI summary)
The council made Autism awareness training mandatory for all staff working directly with children and young people, to be completed by 31 March 2022. It noted the Coroner's concern regarding post-death reviews, stating that SCC follows national guidance and took appropriate steps by way of a Thematic Review which was accepted by the National Panel. The Department for Education is conducting reviews of special educational needs and disability and of the children’s social care system, which will lead to significant reform of the support available for the most vulnerable of children and young people. The CCG details actions taken including a Surrey CDR team meeting, incorporating thematic review learning into Surrey Children Services academy training, establishing a multi-agency task and finish group and a children and young person subgroup of the Surrey Suicide Prevention Partnership. Oskar's death will be presented at the next suicide themed CDOP meeting and learning shared nationally via NCMD. The Child Safeguarding Practice Review Panel are developing a framework for undertaking rapid reviews, developing a quality assurance framework and publishing anonymised examples of good quality rapid reviews as exemplars of good practice.
Jack Taylor
All Responded
2022-0029
28 Jan 2022
West Sussex
Sussex Partnership NHS Foundation Trust
Sussex Police
Concerns summary (AI summary)
Mill View Hospital critically lacks staff and transport to safely return absconding mental health patients, over-relying on police. Ineffective joint policies and poor communication between hospital and police hinder the swift recovery of high-risk individuals.
Action Planned
(AI summary)
Sussex Partnership NHS Foundation Trust, working with Sussex Police, established a working group to improve the joint response to patients absent without leave, proposing solutions including a Missing Persons Template and updated risk assessment processes. An improved escalation process has been implemented and added to the AWOL Policy and the AWOL reduction project is being rolled out across the Trust. Sussex Police is co-developing a Missing Persons Template with SPFT to improve information sharing and is reviewing existing training for Sergeants on missing person investigations, with potential enhancements. The force also plans to review the structure of the Missing Persons Team to enhance support to colleagues.
Barbara Young
All Responded
2022-0027
28 Jan 2022
Gwent
Wales Ambulance Service NHS Trust
Concerns summary (AI summary)
A significant 3-hour delay in ambulance response for a severely injured elderly patient highlights ongoing issues in timely emergency medical care, potentially risking future deaths.
Action Planned
(AI summary)
The Welsh Ambulance Service NHS Trust details actions planned including improving utilisation of resources, supporting patients waiting for a response, reviewing the advice provided via 999 and a review of the response availability and capacity. The Trust has taken a review of the Medical Priority Dispatch System (MPDS) codes for Falls to determine if there were opportunities to improve the timeliness of response.
Mark Athias
All Responded
2022-0024
28 Jan 2022
West Yorkshire (East)
Copperfields Nursing Home
Department of Health and Social Care
Quality and Exemplar Healthcare
Concerns summary (AI summary)
The nursing home lacked essential sterile catheter supplies, leading to a patient's emergency hospital admission and subsequent deterioration.
Action Taken
(AI summary)
Exemplar Health Care updated its catheter policy to emphasize retaining sufficient stocks and changed ordering processes to be electronic. They are introducing a new audit to ensure the appropriate reviews and quality assurance of records are undertaken and implemented processes to ensure the management team review and quality assure records.
Adam Stone
All Responded
2022-0026
27 Jan 2022
Birmingham and Solihull
College of Paramedics, The Association …
Concerns summary (AI summary)
Acute Behavioural Disturbance, a medical emergency with high mortality risk, is inappropriately categorized as a Category 2 ambulance response, potentially causing dangerous delays in urgent medical care.
Noted
(AI summary)
NHS England and NHS Improvement are writing to ambulance services regarding clinical oversight, including a reminder that Acute Behavioural Disturbance (ABD) calls should have oversight of a senior clinician in the control room and calls should be upgraded to Category 1 if the patient’s condition deteriorates or if the patient is being restrained. The Association of Ambulance Chief Executives (AACE) explains its role and states that it cannot mandate response categories. AACE developed and issued national clinical guidance in 2019, updated in 2020, to UK ambulance clinicians, supported education and presented at conferences and webinars for police and ambulance staff, and continues to develop further guidance around managing patients with extreme agitation. The College of Paramedics clarifies it is not responsible for setting standards for paramedic education, training, or practice, but will ensure its pre-registration curricula review includes the latest evidence on Acute Behavioural Disturbance. The College endorses AACE's response and will share the correspondence with NHS England’s Emergency Call Prioritisation Advisory Group and AACE to propose a review of the current response categorisation of Acute Behavioural Disturbance. NHS Digital provides background information on NHS Pathways, a clinical decision support system used by NHS 111 and some ambulance services, and its governance structure. It states that NHS Pathways is concordant with NICE, the UK Resuscitation Council, and the UK Sepsis Trust guidelines.
Finnian Kitson
All Responded
2022-0023
27 Jan 2022
Manchester City
Universities and Colleges Admissions Se…
Concerns summary (AI summary)
Application forms fail to explicitly separate mental health from "disability" or "special needs," deterring disclosure and preventing essential support for students with mental health conditions.
Noted
(AI summary)
UCAS provides context on how students can share information about support needs within their application and how universities then arrange support. They highlight that the information is optional and handled confidentially, and doesn't impact academic judgement.
Ketheeswaren Kunarathnam
All Responded
2022-0030
26 Jan 2022
West London
Home Office
Concerns summary (AI summary)
Detained prisoners awaiting deportation lack adequate access to legal information and support. Ineffective communication and incompatible systems between prison, Home Office, and immigration staff lead to lost information and delayed actions.
Action Taken
(AI summary)
The Home Office outlines actions taken to address concerns, including mandatory training for officials engaged in detention, focusing on best practice and vulnerability, and Self Harm Awareness Sessions run by HMPPS for front-line immigration officers in prisons. They also highlight improvements to the Adults at Risk in Immigration Detention policy and the introduction of Detention Case Progress Panels.
Anthony Rode
All Responded
2022-0021
25 Jan 2022
Norfolk
Great Yarmouth Borough Council and Cais…
Concerns summary (AI summary)
A dispute over land responsibility left a coastal area unmaintained, obscuring Coastwatch views and leading a volunteer to undertake dangerous grass strimming, hindering life-saving operations.
Action Planned
(AI summary)
Great Yarmouth Borough Council and Caister-on-Sea Parish Council will discuss the shoreline management plan with parish councils, write to organizations and businesses near the shoreline, launch a social media campaign, and work with Coastal Protection East partners to increase public awareness of coastal management issues.
Idris Habib
All Responded
2022-0020
24 Jan 2022
Mid Kent and Medway
HMP Swaleside
Concerns summary (AI summary)
Medication from a previous occupant was found in the deceased's cell, indicating poor cell management. A significant disconnect also existed between prison policy and officers' actions.
Action Taken
(AI summary)
HMP Swaleside issued a notice in November 2021 reminding staff of cell clearance procedures and reinforced the process during staff briefings. Since the inquest, the prison has introduced a welfare check at approximately 8am requiring staff to gain a verbal response from the occupant, with completion of the check recorded in the wing assurance book, with staff re-issued a notice to remind them to satisfy themselves of the prisoner's wellbeing.