2022

PFD Reports
Reports: 385 Areas: 67

78% response rate (above 63% average).

385 results
Maureen Harrop
All Responded
2022-0285 14 Sep 2022 Manchester South
NHS England
Concerns summary (AI summary) Prolonged waits in the Emergency Department due to bed shortages and delays in essential surgery due to theatre capacity severely impacted the patient's physiological reserves and overall outcome.
Action Taken (AI summary) Tameside and Glossop ICFT has implemented a fractured neck of femur improvement programme, monitors compliance daily via the Divisional senior leadership team, and submits data to the National Hip Fracture Database, which specifically looks at care for patients over the age of 60, who undergo surgery following a hip fracture.
Irene Davies
All Responded
2022-0284 14 Sep 2022 Manchester South
Department of Health and Social Care
Concerns summary (AI summary) Extended surgery wait times due to COVID backlogs and severe ambulance availability issues led to significant delays in critical care, causing distress and impacting patient outcomes.
Action Planned (AI summary) The NHS is implementing several measures to address elective surgery waiting times and ambulance handover delays, including expanding the use of surgical hubs, increasing bed capacity, and establishing 24/7 System Control Centres to better manage demand. The NHS will also expand falls response services right across the country.
Lilian Shearing
All Responded
2022-0283 14 Sep 2022 Lincolnshire
Tanglewood Cloverleaf Care Home
Concerns summary (AI summary) Despite known poor fluid intake, no risk assessment was conducted, and fluid charts were incomplete. The care home lacked adequate policies for assessing and managing fluid and nutritional intake.
Action Taken (AI summary) Tanglewood Cloverleaf Care Home has enhanced monitoring and auditing processes, introduced a new e-learning platform, focused on nutrition and hydration training, employed a care plan manager, and amended the Nutrition & Hydration policy to include current practice of monitoring and recording all intake.
Peter Pearson
Historic (No Identified Response)
2022-0341 13 Sep 2022 Worcestershire
Care Quality Commission Corbett House Nursing Home Worcestershire County Council
Concerns summary (AI summary) The report identifies that an ambulance was not called for a resident in critical condition until several hours after the daughter requested it, and the nurse did not complete records; additionally medication was found in the resident's mouth.
Daniel Nelson
All Responded
2022-0282 12 Sep 2022 Lancashire with Blackburn and Darwen
Greater Manchester Mental Health NHS Fo…
Concerns summary (AI summary) The Trust lacked essential protocols, policies, or adequate standard operating procedures for governing Section 117 discharges, indicating a significant systemic gap in patient management.
Action Taken (AI summary) The Trust has developed a Section 117 Aftercare Policy, updated training for staff on Section 117 responsibilities, and updated their clinical record system to automatically flag patients eligible for aftercare. They will also hold a learning event on safe discharge and 117 responsibilities.
Delina Etienne
All Responded
2022-0279 12 Sep 2022 East London
Department of Health and Social Care East London NHS Foundation Trust
Concerns summary (AI summary) The report identifies a chaotic response to a cardiac arrest, failure to escalate episodes of raised blood pressure, lack of venous thromboembolism (VTE) risk assessment, and a failure to admit that the patient had a DNACPR in place.
Action Taken (AI summary) East London NHS Foundation Trust has facilitated physical health simulations training across inpatient units and is undertaking them at least monthly in all units, with weekly ward managers meetings to plan simulation exercises; the electronic recording system for NEWS2 now has automatic alerts for all physical health observations recorded which are outside expected limits. East London NHS Foundation Trust has implemented an action plan that includes medical simulation training, Life Support training, and training on the correct escalation of patients with chest pain, and the electronic recording system for NEWS2 now has automatic alerts for all physical health observations recorded which are outside expected limits; a monthly audit of the ward in relation to resuscitation status record-keeping is underway, with CPR status now a formal part of the handover for each nursing shift.
Robert Taylor
All Responded
2022-0281 8 Sep 2022 Hampshire, Portsmouth and Southampton
University Hospital Southampton NHS Fou…
Concerns summary (AI summary) Emergency department and trauma staff lacked widespread awareness of checking the back of the throat in patients with epistaxis or facial fractures, potentially missing continued bleeding.
Action Taken (AI summary) Specific guidance to check the oropharynx in patients with epistaxis and facial trauma has been added to the surgical SHO induction sessions. The case was discussed at the ENT M&M meeting and it was agreed to raise awareness of epistaxis in facial trauma in OMFS and ED teams managing them.
Michael Rolfe
All Responded
2022-0280 7 Sep 2022 Lincolnshire
United Lincolnshire Hospital
Concerns summary (AI summary) A patient with liver and renal impairment was inappropriately prescribed Rivaroxaban, a contraindicated anticoagulant, significantly increasing bleeding risk and contributing to rectal bleeding and cerebral haemorrhage.
Noted (AI summary) The surgery provided a factual account of the patient's consultations and treatment based on medical records, noting the author was not involved in the patient's care and is no longer at the practice.
Frances Ollis
All Responded
2022-0276 6 Sep 2022 Plymouth, Torbay and South Devon
Devon NHS Integrated Care Commission
Concerns summary (AI summary) There was a missed opportunity to provide timely care and treatment to the deceased before she was found in extremis.
Action Planned (AI summary) NHS Devon ICB has asked commissioned services to review and update safeguarding policies, disseminated a learning brief to healthcare providers, and will present the learning from this case to safeguarding adult partnerships.
Demet Akcicek
All Responded
2022-0277 5 Sep 2022 Inner North London
Camden and Islington NHS Foundation Tru…
Concerns summary (AI summary) A mental health duty worker failed to escalate a patient's severe distress, omitted their case from multi-disciplinary team discussion, and made inadequate notes, with no clear trust-level actions to prevent future recurrences.
Action Taken (AI summary) The CDAT team has updated its Operational Policy and implemented a daily duty sheet/tracker to ensure appropriate follow-up for all issues logged, which is checked daily by the senior on duty. The team has also been reminded of record-keeping obligations.
James Tice
All Responded
2022-0275 5 Sep 2022 Manchester North
NHS Greater Manchester Integrated Care
Concerns summary (AI summary) There is a critical lack of beds for informal mental health admissions for older adults and insufficient community psychotherapy services for their needs.
Action Planned (AI summary) Learning from the case will be presented to the Greater Manchester System Quality Group and cascaded to professionals through governance forums. The Regulation 28 report will be shared with mental health commissioners to ensure a review of older adult inpatient provision.
Stephen Wells
All Responded
2022-0274 5 Sep 2022 West Sussex
NHS England, Royal Surrey County Hospit…
Concerns summary (AI summary) Significant communication failures between trusts, an outdated service agreement, and reliance on informal referral "workarounds" led to a cancer patient missing crucial chemotherapy, with GPs lacking clear guidance on escalating concerns.
Action Planned (AI summary) The Trusts have jointly developed a proforma letter to be given to patients when their care is transferred, containing key contact details and copied to the patient's GP and the receiving Clinical Nurse Specialist. The firewall issue between the Trusts has been resolved and electronic data connections are visible. The Trusts have jointly developed a proforma letter to be given to patients when their care is transferred, containing key contact details and copied to the patient's GP and the receiving Clinical Nurse Specialist. The firewall issue has been resolved.
Asher Sinclair
All Responded
2022-0272 4 Sep 2022 West London
Clinical Commissioning Group NHS England
Concerns summary (AI summary) A highly vulnerable child was not provided prescribed 2:1 care, their complex package lacked proper review or quality checks, and critical parental concerns were ignored, compounded by inadequate staff training.
Noted (AI summary) NHS North West London has implemented a single children’s continuing care team with registered nurses and experienced managers providing a consistent service. A parental agreement has been developed which sets out expectations and responsibilities in regard to parental responsibility. NHS England highlights the resources provided by The National Tracheostomy Safety Project (NTSP) and notes the NWL's response addressing training, supervision and care packages. They also mention that all reports received are discussed by the Regulation 28 Working Group to share key learnings.
Jennifer Wong
All Responded
2023-0010Deceased 2 Sep 2022 Oxfordshire
Department for Transport Oxfordshire County Council
Concerns summary (AI summary) A poorly designed nearside cycle lane creates confusion and places cyclists in conflict with right-turning vehicles, exacerbated by the lane being narrower than recommended standards.
Action Planned (AI summary) Oxfordshire County Council has already undertaken a detailed review of the Plain Roundabout and The Parkway junction with amendments planned to be implemented in November 2022, and has reviewed key junctions deemed a potential risk to vulnerable road users with input from cycle safety groups. The Department for Transport will write to the Construction Plant-hire Association (CPA) to raise the issue of compliance with regulations and encourage its members to consider additional devices or technology to help improve mobile crane driver vision.
Violet Howard
All Responded
2022-0273 2 Sep 2022 Manchester North
NHS Greater Manchester Integrated Care
Concerns summary (AI summary) There is a critical gap in dermatology commissioning for Royal Oldham Hospital inpatients, excluding those from outside the local area unless their skin condition becomes an emergency.
Noted (AI summary) NHS Greater Manchester Integrated Care states that the issue is a gap in acute provision rather than a commissioning gap and is being addressed by the Care Organisation via a SLA. Learning will be shared with the Greater Manchester System Quality Group and cascaded to professionals through relevant governance and learning forums.
Gareth Williams
All Responded
2022-0270 31 Aug 2022 Gwent
Aneurin Bevan University Heath Board
Concerns summary (AI summary) The deceased fell between two non-communicating care teams (mental health and ENT), leading to insufficient support and an inability to resolve his complex health problems.
Action Planned (AI summary) Aneurin Bevan University Health Board is expanding a service called 'Adferiad' to include people with other medical and long-term conditions, which will be delivered by a multi-disciplinary team including medical, nursing, and Allied Health Professionals to improve interdisciplinary working between physical and mental health specialties.
Dainton Gittos
Historic (No Identified Response)
2022-0269 31 Aug 2022 Lincolnshire
Constable of Lincolnshire
Concerns summary (AI summary) The coroner questioned why charges under the Children and Young Persons Act were not brought against the parents, given the evidence presented.
Beryl Holt
All Responded
2022-0268 31 Aug 2022 Manchester City
North Manchester General Hospital
Concerns summary (AI summary) Sepsis protocols are outdated or unknown to staff, including new and agency clinicians, leading to concerns about inadequate training and lack of audits for timely recognition and treatment.
Action Taken (AI summary) Manchester University NHS Foundation Trust has implemented actions and recommendations arising from a Root Cause Analysis investigation, including training on the Trust’s new electronic patient record system (HIVE) which issues automated alerts for potential sepsis cases, and periodic audits to ensure appropriate recognition and timely treatment of sepsis.
Jennifer Davies
All Responded
2023-0098Deceased 30 Aug 2022 West Sussex
Department for Transport
Concerns summary (AI summary) Delivery van drivers, exempt from Working Time Regulations, can work excessively long hours without mandatory breaks, posing a significant risk to public safety, particularly pedestrians in populated areas.
Action Planned (AI summary) The Department for Transport will coordinate with the DVSA and ask them to investigate the case if provided with details of the driver's employer, to assess whether the delivery company adhered to working time and health and safety legislation regarding adequate rest.
Glenn Barton
Partially Responded
2023-0084Deceased 30 Aug 2022 Somerset
The Chief Coroner for England and Wales National Institute for Health and Care …
Concerns summary (AI summary) NICE guidance for head injuries is ambiguous by limiting CT scans to only anticoagulant patients, potentially overlooking other naturally occurring conditions affecting blood clotting, leading to missed diagnostic opportunities.
Noted (AI summary) NICE has updated its guideline on head injury [CG176] but the guideline committee did not find convincing evidence that a history of coagulopathies should be an indication for a head CT in the absence of other signs and symptoms, with the exception of someone taking oral anticoagulants or antiplatelets, so have not added this to recommendation 1.4.12.
David Honnor
Partially Responded
2022-0267 30 Aug 2022 Dorset
Home Office Ministry of Housing, Communities & Loca…
Concerns summary (AI summary) Public access to gas canisters used for self-harm is unrestricted, lacking licensing or clear colour coding for emergency identification, and safety information on labels is insufficient.
Noted (AI summary) The Health and Safety Executive explains the existing regulations around the purchase, licensing, and safety information for oxygen-free nitrogen products, stating that sector-specific legislation places obligations on actors within a supply chain to provide instructions and safety information that are clear, legible and in easily understandable English.
Christopher Lloyd
All Responded
2022-0266 26 Aug 2022 Manchester South
Department of Health and Social Care
Concerns summary (AI summary) The deceased lacked ready access to a unified dual-diagnosis service that could holistically assess and treat co-existing mental health conditions and substance misuse issues.
Action Taken (AI summary) The Department of Health and Social Care reports that the Greater Manchester ICP developed a Co-Occurring Conditions team for system-wide training, and Tameside launched a Living Well Plus service for high-intensity A&E users; OHID has published guidance for commissioners; and national strategies include additional funding to improve treatment services for mental health and substance misuse.
Christina Ruse
All Responded
2022-0265 26 Aug 2022 Norfolk
East of England Ambulance Service
Concerns summary (AI summary) Significant delays in emergency ambulance response for a Category 2 call due to high demand led to a patient's deterioration, raising concerns about future deaths despite recent service improvements.
Action Taken (AI summary) East of England Ambulance Service has implemented 'Category 1 drop and go' and 'Category 2 rapid release' projects at hospitals in Norfolk to improve response times for critical patients, and shared a briefing for HM Coroners in relation to hospital handover delays. Spire Norwich Hospital has added wording to patient admission letters to ensure all patients are aware that the hospital does not have an on-site critical care unit, and has agreed a process with East of England Ambulance Service for clinician to clinician discussions regarding inter-provider transfers.
Barbara Hollis
All Responded
2022-0264 26 Aug 2022 Norfolk
East of England Ambulance Service
Concerns summary (AI summary) Emergency ambulance delays due to high demand and an incorrect call pathway led to an extended response time for a Category 2 call, raising concerns about future deaths despite service changes.
Action Taken (AI summary) East of England Ambulance Service is working with system partners and the Healthcare Safety Investigation Branch (HSIB) to manage call demand, has implemented daily system calls with stakeholders, and has implemented 'Category 1 drop and go' and 'Category 2 rapid release' projects at a local level in Norfolk. The hospital added wording to admission letters informing patients it does not have an on-site critical care unit. They agreed a process with EEAST for clinician-to-clinician discussions during delayed ambulance responses to share detailed patient information.
Charles Evans
Partially Responded
2022-0345 25 Aug 2022 Black Country
Health and Safety Executive Hibiscus Housing Association Limited Quality Care Commission +1 more
Concerns summary (AI summary) The care home exhibited multiple critical safety failures including no CPR-trained staff, lack of emergency procedures or equipment, inadequate resident supervision during meals, and absence of post-hospital admission risk assessments.
Noted (AI summary) Wolverhampton City Council conducted an unannounced monitoring visit to Hibiscus House, suspended the service from new business, and implemented an improvement plan with the provider, including staff training reviews and relocation of one service user; they are also working with the CQC. Following a CQC inspection Hibiscus drew up an action plan for the three areas of improvement which were identified by the CQC. Plans to upgrade systems which held vital information are under way. The CQC details its role as regulator and its inspection processes. It acknowledges concerns around the safety of people’s care at Hibiscus DCA following a September 2022 inspection and that it is following internal enforcement processes.