2024
PFD Reports
Reports: 689
Areas: 67
98% response rate (above 62% average).
O’Shea Dover
All Responded
2024-0067
6 Feb 2024
North London
Department of Health and Social Care
Association Ambulance Chief Executives
Concerns summary
National ambulance guidance (JRCALC) should incorporate the recommendation to convey patients with unprogressing labour directly to an obstetrics unit, as per London Ambulance Service practice.
Action taken summary
The DHSC has acknowledged the concerns and confirmed that NHS England is working with the Association of Ambulance Chief Executives (AACE) to review the national JRCALC guidance regarding conveyance o
Paula Elsley
All Responded
2024-0361
6 Feb 2024
Berkshire
Ringmead Medical Group
Concerns summary
GPs failed to routinely record accessible smoking status and consistently apply NICE guidelines for chest x-rays, and the lack of a formal policy for referral thresholds risks missed cancer diagnoses.
Action taken summary
Ringmead Medical Group discussed making smoking status more visible but found it unfeasible due to IT issues, instead reminding staff to check care history. They also re-emphasized NICE guidelines on
Liam Turner
All Responded
2024-0055
5 Feb 2024
Manchester City
HM Prison and Probation Service
Concerns summary
It is not mandatory for prison officers to maintain up-to-date basic first aid and CPR training, leaving a significant proportion of staff without current life-saving skills.
Action taken summary
HMPPS re-issued its First Aid Policy Framework in August 2023, emphasizing the importance of an appropriate number of trained staff, but clarified that refresher first aid training for all officers …
Kyle Goater
All Responded
2024-0057
5 Feb 2024
West Yorkshire (Western)
Ilkley Town Council
Concerns summary
The absence of advance warning signs for a layby situated at the bottom of a dip on a 50mph road created an unforeseen hazard, contributing to a fatal collision.
Action taken summary
Bradford Council has already installed bollards to prevent access to the informal layby and removed associated road markings. They have ordered a "Hidden Dip" warning sign for installation and will …
Georgia Dehaney-Perkins
All Responded
2024-0059
5 Feb 2024
Essex
Essex Partnership NHS Trust
Concerns summary
A patient with a self-harm history was placed in a room with a faulty anti-ligature mechanism without risk assessment, and medication risks with alcohol were not communicated. Inconsistent recording of alcohol consumption and ignored family concerns compromised patient safety.
Action taken summary
Essex Partnership University NHS Foundation Trust has replaced faulty assisted bathroom bars across Phoenix Ward and developed and implemented a new Home First Team process with a shared flowchart to
Paz Ogbe-Millar
All Responded
2024-0060
5 Feb 2024
North London
West Hertfordshire Hospitals NHS Trust
Concerns summary
Inadequate observation levels for mental health patients waiting in the Emergency Department create significant safety risks.
Action taken summary
West Hertfordshire Teaching Hospitals NHS Trust has replaced the inconsistent mental health proforma with an electronic assessment that aligns with the current SOP, thereby clarifying observation leve
Abdullah Popalzai
All Responded
2024-0066
5 Feb 2024
Inner North London
NHS England
Concerns summary
Acutely psychotic prisoners requiring transfer for treatment are left untreated and at risk due to a shortage of timely psychiatric hospital bed availability.
Action taken summary
NHS England is undertaking significant work to improve early identification and support for mental health in custody, increasing access to hospital beds, and speeding up bed transfers, including addre
Emily Harkleroad
All Responded
2024-0074
5 Feb 2024
County Durham and Darlington
Oracle Health UK
County Durham and Darlington NHS Founda…
Concerns summary
A new Emergency Department computer system lacks a clear RAG rating for patient acuity, making it difficult for clinicians to quickly identify critically ill patients, especially during peak demand.
Action taken summary
Oracle Health plans to offer an enhancement to its Millennium software, projected for June 2024, which will add a new color-coded Early Warning Score Risk Level column to the Launchpoint …
Marjorie McEvoy
All Responded
2024-0050
2 Feb 2024
Liverpool and Wirral
Clatterbridge Cancer Centre
Concerns summary
Inadequate clinical notation by advanced nurse practitioners failed to sufficiently describe patient presentation, hindering appropriate escalation of care.
Action taken summary
The Clatterbridge Cancer Centre held a debrief meeting on 12 February 2024 with all staff involved in the inquest to discuss the findings and learning points, specifically addressing the concern …
Philip Taylor
All Responded
2024-0051
2 Feb 2024
North Wales (East and Central)
Elysium Healthcare
Betsi Cadwaladr University Health Board
Concerns summary
Insufficient information sharing, poor discharge planning, and delayed documentation transfer between the Health Board and private out-of-area psychiatric units were identified. The absence of written agreements for minimum standards and communication protocols creates a significant risk of future deaths.
Action taken summary
Betsi Cadwaladr University Health Board has shared an immediate "make safe" memorandum with staff regarding out-of-area placements. They have also drafted a Standard Operating Procedure (SOP) for out-
Susan Bracegirdle
All Responded
2024-0052
2 Feb 2024
Manchester South
Care Quality Commission
Concerns summary
Poor communication and information sharing between District Nurses, care home, GP, and family hindered effective joint care for pressure ulcers. Inadequate internal reviews and remote expert input further compromised timely intervention for a deteriorating patient.
Action taken summary
Greater Manchester Integrated Care asserts that District Nurses shared advice on pressure ulcer management via a Communication Book with care home staff, and were satisfied this provided necessary det
Shaun Crossfield
All Responded
2024-0054
2 Feb 2024
West Yorkshire (Western)
RPAS
Concerns summary
The absence of a regulatory authority and mandatory inspections for "class BGD Luna 2 Paraglider" aircraft allowed unchecked self-repairs, leading to a fatal accident due to a propeller defect.
Action taken summary
The BHPA states it is a members' organisation, not a regulatory authority, and had no powers over the deceased, who was not a member and flew contrary to air law. …
Samuel Jordan
All Responded
2024-0056
2 Feb 2024
Exeter and Devon
NHS England
Concerns summary
Prison healthcare's inability to access temporary GP mental health records via the NHS spine meant critical information regarding a prisoner's anxiety and medication was missing, contributing to their death.
Action taken summary
NHS England has improved information sharing between the detained estate and wider NHS by enabling access to Spine connected services, including GP2GP transfer for some patients. They have also enhanc
Peter Stajic
All Responded
2024-0053
1 Feb 2024
West Yorkshire (Western)
Yorkshire Ambulance Service
Concerns summary
Paramedics lacked training in identifying a herald bleed and had no specific protocol to follow, despite its critical nature in specialist vascular knowledge.
Action taken summary
AACE will develop new guidance for paramedics to increase awareness of surgical wounds at risk of catastrophic bleeding, likely incorporating it into existing vascular emergencies guidelines. This upd
Lucas Pollard
All Responded
2024-0058
1 Feb 2024
Bedfordshire and Luton
East of England Ambulance Service
Concerns summary
A Critical Care Team was not immediately dispatched, and an End Of Shift Policy was inappropriately applied, preventing a rapid response vehicle deployment, despite clear evidence of patient deterioration.
Action taken summary
The Trust plans to integrate its Critical Care desk function into all control rooms and will review its End of Shift Policy by June 2024. They will also raise awareness …
Shahzadi Khan
All Responded
2024-0046
31 Jan 2024
Manchester South
Department of Health and Social Care
Concerns summary
National mental health bed shortages led to out-of-area placements with poor communication and discharge planning. There was also a lack of awareness regarding menopause as a factor in mental health deterioration.
Action taken summary
DHSC reports a 74% reduction in out-of-area mental health placements due to a national strategy and local NHS Greater Manchester ICB efforts, which now manage all adult acute mental health …
Guy Scotchford
All Responded
2024-0047
31 Jan 2024
Cornwall and the Isles of Scilly
Innovation & Technology
Department for Science
National Crime Agency
Concerns summary
An active website provides detailed instructions and direct purchasing links for substances to end one's life, posing a significant risk to vulnerable individuals.
Action taken summary
The NCA has been engaging with Ofcom to scope out how they can work together to combat online suicide content and reduce access to harmful materials. They also highlighted broader …
Michael Waite
All Responded
2024-0048
31 Jan 2024
Essex
Skills for Care
Care Quality Commission
Peabody
Concerns summary
Support workers providing 24-hour solo care to vulnerable clients lack mandatory certificated First Aid and Basic Life Support training, posing a significant risk of future deaths.
Action taken summary
Skills for Care reiterates its guidance encouraging adult social care providers to ensure frontline care workers receive First Aid and Basic Life Support training during induction, especially for thos
Michael Pender, Jan Klempar and Paul Mullen
All Responded
2024-0049
31 Jan 2024
Cornwall and the Isles of Scilly
Cabinet Office
Concerns summary
Government policies on lifeguard furlough and lack of advance notice for lockdown relaxation severely hampered RNLI's ability to staff beaches, contributing to drownings due to unpatrolled coastlines.
Action taken summary
The Cabinet Office has shared concerns regarding the ineligibility of seasonal lifeguards for furlough with HMT and HMRC. For beach safety, they clarify there is no single lead department but …
Sylvia White
All Responded
2024-0044
30 Jan 2024
East Riding and Hull
Hull University Teaching Hospitals NHS …
Concerns summary
Inadequate hospital discharge summaries consistently lack crucial patient information, preventing care homes from conducting proper risk assessments and ensuring safe ongoing care.
Action taken summary
The Trust disputes the concern that discharge summaries provide risk assessment information, clarifying that frailty and mobility details are documented in a Trusted Assessor Referral Form (TARF). The
Nicolas Gerasimidis
All Responded
2024-0045
30 Jan 2024
Cornwall and the Isles of Scilly
Department of Health and Social Care
Concerns summary
Persistent severe staffing shortages, bed unavailability, and long waiting lists for psychological treatment in mental health services resulted in inadequate patient screening and care coordination.
Action taken summary
The DHSC acknowledges the concerns and outlines existing government investment and ongoing transformation in mental health services, including increased workforce in community teams and investment in
Terence Briney
All Responded
2024-0042
29 Jan 2024
Manchester South
Greater Manchester Integrated Care
Concerns summary
Clinicians risk missing treatable neurological conditions in elderly patients by attributing symptoms solely to old age instead of conducting thorough investigations.
Action taken summary
Greater Manchester Integrated Care reviewed Mr Briney's case with his GP and Stockport NHS Foundation Trust, which facilitated shared learning. However, they stated they would not have acted different
Jeanine Huggins
All Responded
2024-0040
26 Jan 2024
Norfolk
Norfolk and Norwich University Hospitals
Concerns summary
Hospitals lack formal risk assessments for patients in side rooms, failing to identify communication difficulties or call bell usage ability, hindering emergency alerts.
Action taken summary
The Trust has noted the concerns and is in the process of discussing the matters with senior clinical staff to finalise their response. They have requested an extension until 19 …
Paul Frear
All Responded
2024-0041
26 Jan 2024
Black Country
Sandwell Highways
Concerns summary
The confusing design of a road junction, featuring conflicting traffic lights and inadequate pedestrian signals, creates a significant and unclear crossing risk for pedestrians.
Action taken summary
Sandwell Council plans to introduce 'Look Left' or 'Look Right' road markings and relocate two traffic signal heads at the junction. These proposed works are subject to a road safety …
Paul Bradley
All Responded
2024-0301
26 Jan 2024
Worcestershire
Worcestershire Acute Hospitals NHS Trust
Concerns summary
Systemic failures in patient follow-up, appointment tracking, and inter-team communication led to missed critical appointments and inadequate care for a hard-of-hearing patient.
Action taken summary
Worcestershire Acute Hospitals NHS Trust has implemented several actions, including rolling out BSL information for staff, implementing a new Patient Pathway Tracker, developing a Standard Operating P