2024

PFD Reports
Reports: 689 Areas: 67

98% response rate (above 63% average).

689 results
Ryan Ouslem
All Responded
2024-0511 24 Sep 2024 West Sussex, Brighton and Hove
Sussex Partnership NHS Foundation Trust Sussex Police
Concerns summary (AI summary) Police officers lacked crucial mental health training and understanding of their powers, failed to conduct thorough inquiries, and there was inadequate timely information sharing and joint working protocols between police and mental health services.
Action Planned (AI summary) From 7th October 2024, staff on DCU will become part of Neighbourhood Policing Teams and therefore mandatory training will become aligned. Sussex Police has offered 1:1 training to PC, and the planned roll out of "Mental Health and the Police" will ensure mandated mental health training is provided to all officers and staff that may be required to attend incidents where mental health could be a factor. Sussex Police is introducing Mental Health First Aider training to all new recruits from January 2025. SPFT partners are developing a Standard Operating Protocol for the RRS to provide guidance to officers who contact them for advice & assistance. A trust wide Standard Operational Procedure for the RRS is being developed which will provide guidance to staff working within the RRS. Immediately following the inquest, the Trust contacted Sussex Police to open the door to discussions about how we may approach cross training and these discussions are ongoing.
George Coulthard
All Responded
2024-0510 24 Sep 2024 South Manchester
Care Quality Commission Department of Health and Social Care Greater Manchester Integrated Care
Concerns summary (AI summary) Significant hospital discharge delays due to care home shortages, coupled with poor communication between hospital and community teams, led to confused care plans. Limited community wound care access further exacerbated health risks.
Noted (AI summary) The DHSC acknowledges concerns about care shortages, communication gaps, and wound care access. A change in practice resulting from this case has been that pre-admission assessments are now always undertaken. The CQC acknowledges the concerns, states that Hilltop Hall does not have a registered manager in post and that they will write to the registered provider to seek clarification on when they propose to register a manager and may take action if dissatisfied with the actions taken. The registered provider has reflected on the circumstances of this case and identified lessons learned to mitigate the risk of such occurrences and improve the service they provide. Greater Manchester Integrated Care provides background information about the patient's attendances at Trafford Urgent Care Centre and subsequent community nursing care, without outlining specific actions.
Dennis Harry
All Responded
2024-0508 22 Sep 2024 Cornwall and Isles of Scilly
Department of Health and Social Care
Concerns summary (AI summary) Inadequate social care and community health provision lead to delayed hospital discharges, causing ED crowding and systemic ambulance delays. There is no single organization responsible for ensuring sufficient social care or overseeing patient safety risks from these delays.
Action Planned (AI summary) The DHSC acknowledges concerns about ambulance response times and handover delays. Royal Cornwall Hospitals NHS Trust is implementing changes including a Clinical Decision Unit model, converting the Same Day Medical Assessment Unit (SDMA) to a Same Day Emergency Care (SDEC), and moving acute medical resource from the emergency department to Acute Medical Unit.
Susan Dear
All Responded
2024-0625 20 Sep 2024 Berkshire
Department of Health and Social Care NHS England
Concerns summary (AI summary) Chronic ambulance shortages, severe response delays, and hospital handover issues put patient lives at risk. This systemic problem is exacerbated by understaffing and delays in patient discharge from hospitals.
Noted (AI summary) NHS England is undertaking national efforts to educate the public on appropriate use of 999, including national public education campaigns signposting to various services and resources. They are also working to improve ambulance capacity, hospital flow, and reduce handover delays. The Department acknowledges the concerns regarding ambulance service pressures and handover delays, noting NHS England is addressing these regionally and nationally. The government is committed to safe operational waiting times, an independent investigation has reported on NHS performance, and a 10-year plan to reform the NHS is in development.
Margaret Maycroft
All Responded
2024-0509 20 Sep 2024 Worcestershire
Worcestershire Acute Hospitals NHS Trust
Concerns summary (AI summary) The patient experienced multiple falls in hospital, with risk assessments completed but no documented falls prevention measures put in place. There was no evidence that steps have been taken to ensure proper documentation and consideration of these measures.
Action Taken (AI summary) The Trust has enhanced staff training with falls simulation sessions, is implementing initiatives to improve multifactorial falls risk assessment, and has procured new lifting equipment with associated training. They also have mechanisms for ward managers to monitor falls interventions and audit documentation, which are reviewed in weekly forums, and falls are discussed weekly at various levels to identify support needs.
Robin van Caliskan
All Responded
2024-0505 19 Sep 2024 Cornwall and the Isles of Scilly
Atlantic Reach Limited
Concerns summary (AI summary) A company's risk assessment dismissed lifeguards as impractical, yet a safety officer found compliance borderline and noted other similar venues employed them. Concerns exist that lessons about pool safety and the necessity of lifeguards have not been learned.
Action Taken (AI summary) While concluding that providing lifeguard supervision is not reasonably practicable at this time, the company has made clear on swimming pool timetables that lifeguards are not provided, created a Swim Safe page on their website with pool safety information, updated their training programme for leisure staff, and installed a dedicated swimming pool first aid kit in the Leisure reception area.
Evelyn March
All Responded
2024-0504 19 Sep 2024 West Yorkshire (East)
Leeds Teaching Hospitals NHS Trust
Concerns summary (AI summary) An exhausted mother was discharged too soon, only 4 hours post-delivery after a prolonged labour, leading to the baby's death when she fell asleep during breastfeeding. This raises concerns about the timing of postpartum discharges.
Noted (AI summary) The Trust acknowledges the concerns raised and states that postnatal care was carried out within national guidance. They note that postnatal maternity wards are not conducive to rest and recuperation and that most mothers prefer to return home.
Gordon Long
No Identified Response CC
2024-0503 19 Sep 2024 East London
Barking, Havering & Redbridge Universit…
Concerns summary (AI summary) The Trust's patient safety investigation was inadequate, failing to explain a delayed vascular referral or identify responsible staff, undermining its effectiveness. No clear evidence of improvements from an agreed action plan was demonstrated.
Suzanne Eccles
All Responded
2024-0502 19 Sep 2024 Greater Manchester South
Tameside and Glossop Integrated Care NH…
Concerns summary (AI summary) Emergency Department clinicians lack easy access to patient records from the Virtual Ward, posing a concern despite post-incident investigations and work undertaken by the Trust.
Action Taken (AI summary) The Trust has implemented an alert process on Lorenzo to prompt staff to review the virtual ward position (in place since September 2024), prints off a hard copy of the virtual ward daily for the ED reception team, and created an electronic Virtual Ward Patient Management Board available across the acute organisation. It is working towards implementing GMCR for real-time access to shared care records, and once operational, the Lorenzo alert will be changed to prompt clinicians to review the GMCR record.
Ali Nazemi
All Responded
2024-0506 18 Sep 2024 West Yorkshire (East)
Schindler Ltd
Concerns summary (AI summary) A lift's uncontrolled movement device was unintentionally activated, trapping occupants with no in-lift reset or helpline solution. This caused a significant delay, posing a risk to patients needing urgent care.
Disputed (AI summary) Schindler argues the lift operated as expected, conforming to regulations, and the Unintended Car Movement Protection (UCMP) activated due to damage caused by paramedics. They state passenger release information is available to emergency services, and allowing lay people to reset the lift would compromise safety.
Peter Jeffery
All Responded
2024-0501 18 Sep 2024 Somerset
Sedgemoor District Council
Concerns summary (AI summary) Public safety signage regarding dangerous undercurrents and rip-tides in the water is not prominent, particularly off-season, and is overshadowed by administrative signs. This leads to people underestimating significant risks.
Action Planned (AI summary) Somerset Council is installing additional safety signage at Burnham on Sea Jetty to highlight the risks associated with strong currents and completing line painting on the lower part of the jetty advising against access, with completion due by 30th November 2024. Somerset Council has installed signage at the top of the jetty in Burnham on Sea and applied line marked signage to the tarmacked surface, completing this work in November 2024.
David Power
All Responded
2024-0499 18 Sep 2024 Greater Manchester South
Pennine Care NHS Trust
Concerns summary (AI summary) A patient was denied crucial talking therapies due to conflicting "stability" criteria between mental health services, a policy unknown to the referring team. This systemic lack of shared understanding creates a risk of future deaths.
Action Taken (AI summary) Pennine Care Trust has addressed concerns regarding referral pathways by reiterating the importance of referring cases to SPOE meetings, updating the HTT SOP, and implementing monthly audits of discharges and referrals. The HTT SOP explains the new processes for referrals to the Living Well and TT SPOE, plus other agencies.
Helen Kerr
All Responded
2024-0498 18 Sep 2024 Surrey
Surrey and Borders Partnership Surrey County Council Surrey Police
Concerns summary (AI summary) Mental health teams failed to act on repeated information about declining patient mental health, delaying appropriate treatment. Crucially, information sharing between police and mental health services out-of-hours is inadequate, and risks to staff from patients' delusions were not addressed.
Noted (AI summary) The Trust updated its website with referral routes, enhanced collaboration with families, and revised the SBAR tool to include carer/family views. They have also implemented mandatory training for staff on the referral pathway to mental health services, with 86% completion to date and the remainder scheduled for completion soon. Surrey Council explains that the SCARF process is not designed for emergency referrals and that a clear process exists for officers to contact the Emergency Duty Team out of hours. Surrey Police is reminding all officers to undertake research as soon as practicable when dealing with members of the public, including asking the Force Control Room to do so on their behalf when it is impracticable to do so themselves; this message will be conveyed via force emails and a reminder on the daily briefing to response officers.
Sara Grinnell
All Responded
2024-0497 17 Sep 2024 South Wales Central
Cwm Taf Morgannwg University Health Boa…
Concerns summary (AI summary) Extensive and repeated delays in urgent gynaecology appointments, relying only on written correspondence, resulted in a significant 24-month diagnostic delay. There were missed opportunities to escalate urgency upon re-referral.
Action Planned (AI summary) Cwm Taf Morgannwg University Health Board is undertaking several actions to address referral delays including implementation of a new RTT pathway, harm review process, and workforce improvements including securing administrative support and appointing a team leader for Gynae Hub.
Laura Farmer
All Responded
2024-0496 16 Sep 2024 Inner North London
UK Health Security Agency University College London Hospitals NHS…
Concerns summary (AI summary) Public health authorities failed to adequately investigate a fatal E. coli source, neglecting to gather crucial family information or provide infection control advice. There was no feedback loop to clinicians, leaving the family without answers or safety guidance.
Action Planned (AI summary) UKHSA will undertake a risk assessment in collaboration with the clinical team treating a case to determine whether additional contact should be made with the next of kin when a case is known to die during investigation; contact details of the UKHSA regional team will be shared with immediate family so they can contact the regional team if they have any questions or would like to provide any further information. UCLH will reinforce how they make relevant infection information available to patients and their next of kin and will reflect on this case. They will also endeavour to document health protection team contact details in their electronic health records system.
Philip Ross
All Responded
2024-0492 16 Sep 2024 Surrey
South East Coast Ambulance Service
Concerns summary (AI summary) The ambulance service's failure to timely clinically validate Category 3 and 4 calls, coupled with extended response times, places deteriorating patients at risk of early death.
Action Taken (AI summary) South East Coast Ambulance Service has been working collaboratively to optimise the use of Urgent Community Response (UCR) Teams across the region since February 2024, and has introduced Clinical Validation Paramedics and Pharmacists to work in control rooms focusing on the clinical validation of 999 calls.
Paul Batchelor
All Responded
2024-0494 13 Sep 2024 Surrey
Care Quality Commission Medicines and Healthcare Products Regul… Red House (Ashtead) Limited
Concerns summary (AI summary) A lack of awareness regarding proper support for nursing bed mattress extensions poses a trapping risk if they detach. Furthermore, nighttime resident check procedures, though briefed, are not formalized into care home policy.
Action Taken (AI summary) The MHRA highlights a National Patient Safety Alert published two months after the death with general requirements to prevent entrapment with beds and associated devices. They have also discussed with NAMDET the possibility of producing training materials for users of beds and bed rails, and the risks relating to entrapment, with a view to be available in the coming months. The care home has reinforced learnings, extended the Room Call Policy, implemented QR codes for night checks, and provided further training. The staff member involved is no longer working at the Red House. The CQC will continue to monitor the care home, utilising insight data and information from stakeholders. They have commenced an inspection of the service and have undertaken an initial assessment in respect of this death to determine whether criminal enforcement action should be considered and will take robust action as necessary.
Emma Harper
All Responded
2024-0500 11 Sep 2024 Manchester West
National Highways Salford City Council
Concerns summary (AI summary) A specific footbridge, excluded from barrier height improvements implemented on other local bridges, remains a risk for falls onto the motorway. The rationale for this exclusion is unclear.
Noted (AI summary) National Highways acknowledges the concerns but states that funding constraints require prioritizing bridge upgrades based on the number of suicide-related incidents, and there are currently no plans to increase the parapet fence height at the specified footbridge. They will continue to monitor and assess all locations in the North West. Salford City Council states that the bridge structure is a National Highways asset, and they will assist with traffic management if needed.
Nisren Abdul-Karim
All Responded
2024-0491 11 Sep 2024 South Manchester
Greater Manchester Integrated Care
Concerns summary (AI summary) Neurology notes, stored on a separate, limited "patient pass" system, lead to disjointed care and poor clinician oversight. This lack of integration negatively impacts the provision of neurology advice and overall patient management.
Action Planned (AI summary) NHS Greater Manchester outlines plans to update the Patient Pass system to include a mandatory telephone number field and advises referrers that Patient Pass should be accessed regularly. They will also require tertiary services to attempt telephone contact for time-critical actions.
James Astley
All Responded
2024-0486 10 Sep 2024 South Manchester
Care Quality Commission Downshaw Lodge
Concerns summary (AI summary) Inadequate monitoring and documentation of Mr Astley's nutrition and fluid intake led to severe frailty, highlighting systemic failures in care home record-keeping.
Noted (AI summary) CQC commenced an inspection of Downshaw Lodge on 16 October 2024 to review matters in relation to ongoing risk and to assess documentation; findings will be published on the CQC website. An initial assessment concluded there was no evidence of a registered provider level failure to meet the threshold at which criminal enforcement would be considered. No information provided.
Ian Deavall
Partially Responded
2024-0485 9 Sep 2024 Greater Manchester West
HM Prison and Probation Service Ministry of Justice
Concerns summary (AI summary) A significant risk exists in HMP Forest Bank due to emergency cell bells being easily deactivated by other prisoners, potentially delaying critical medical responses.
Action Taken (AI summary) HMP Forest Bank has split the induction across two wings, housing vulnerable prisoners and non-vulnerable prisoners separately, eliminating the risk of cell call bells being cancelled by other prisoners. Plans for future investment with regards to the cell call system will be determined by the competitions process and award of future contracts.
Amanda Richardson
Partially Responded
2024-0484 9 Sep 2024 West Yorkshire (East)
In Mind Healthcare Group Ltd Waterloo Manor Hospital
Concerns summary (AI summary) Systemic failures in medication review led to a patient receiving double the maximum dose for six months. Additionally, inadequate security and search procedures in a mental health hospital allowed illicit drugs to be present.
Action Taken (AI summary) Inmind Healthcare states that they completed a Serious Incident Report and implemented an action plan of recommendations, with details of steps and actions implemented and embedded by Inmind following this incident detailed at length within a witness statement and in oral evidence at the inquest.
John Howlett
All Responded
2024-0483 6 Sep 2024 Manchester South
Care Quality Commission Department of Health and Social Care Lakes Care Centre
Concerns summary (AI summary) Systemic hospital capacity issues led to a patient waiting 22 hours in a corridor. Separately, a care home with existing safeguarding concerns failed to adequately monitor a resident's nutritional status and fluid intake.
Noted (AI summary) DHSC reports that Tameside and Glossop Integrated Care NHS Foundation Trust completed work on re-developing its urgent care and emergency departments in July 2024, including front-door streaming, an Urgent Care Transformation Programme, and a review of the emergency department to avoid hospital admissions for those patients living with frailty; The Lakes Care Centre is no longer registered for nursing, and is under new management. The CQC acknowledges concerns about care at The Lakes Care Centre. The provider has ceased to deliver the regulated activity of 'Treatment for Disease, Disorder or Injury' and the CQC will seek to register a suitable candidate for the registered manager role. Response consists of the text A1, A2, and A3. Unable to classify without further content.
Emilia Allsopp
All Responded
2024-0482 6 Sep 2024 South Manchester
Department of Health and Social Care
Concerns summary (AI summary) A critical lack of adequate community-based support for dementia patients and their families forced a move to an unfamiliar care home, instead of allowing safe care at home.
Action Planned (AI summary) DHSC outlines government's plans to improve care, including the 10 Year Health Plan (publishing in Spring 2025) which focuses on shifting from hospital to community care, analogue to digital, and sickness to prevention. They cite increased funding to the Disabled Facilities Grant (DFG), the introduction of a new mandatory training requirement for care workers, and new duties for NHS England and ICBs to involve carers in public engagement and care planning.
Carol Guest
All Responded
2024-0493 5 Sep 2024 South Yorkshire East
Rotherham, Doncaster and South Humber N…
Concerns summary (AI summary) There are inadequate crisis support systems for mental health patients over 65, as existing services are unavailable by age, and general practitioners provide incorrect referral information.
Action Planned (AI summary) The Trust will change processes to ensure GPs are contacted when patients do not attend appointments and to follow up with patients and families where concerns are raised about medication compliance. They will also review referral pathways to the Older People's Community Mental Health Team and improve communication with GP partners.